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session11contingencyplanning1FILEminimizer.ppt
SESSION 11
Contingency Planning
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Session Outline
- Elements of Contingency Planning
- Crisis Management
- Crisis Control Area
- Emergency Operations Centre (EOC)
- Crisis Management Team (CMT)
- Incident Investigation and Reporting
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Elements of Contingency Planning
Preventive & Response Dimensions
- Identify – threat/risk assessments
- Prevent – strategic risk management
- Respond – initiate plans, teams, facilities
- Recover – business continuity & resumption
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Crisis Management
Objective
Bring about successful termination of crisis with minimum disruption and return to normal operations as soon as possible
How – create
Crisis Management Plan
Crisis Management Facilities
Crisis Management Team
Minimizing the extent and duration of the Consequence (impact) of an event
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Crisis Management
Contingency Plans to deal with:
- Threat items found during screening
- Hijacking or aircraft sabotage
- Armed attack on airport property
- Armed attack against aircraft
- Bomb threat
- Explosive ordinance disposal
- Evacuation
- Increase in National/Airline/Airport Threat Level – increased security measures and procedures
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Crisis Management
Need to ensure:
- Orderly and efficient transition to emergency operations
- Clear command person and chain of command
- Delegation of airport emergency authority;
- Assignment of emergency responsibilities;
- Proper authorization for actions
- Co-ordination of efforts to cope with incident
- Safe continuation of aircraft operations or return to operations as soon as possible
- Provision of additional security personnel and other staff resources
IATA Training & Development Institute
Session 1 - *
Crisis Management - Phases
Emergency Response
Continuity Response
Recovery Response
Emergency Mgt Plan
Business Continuity Plan
Recovery Plan
Critical Incident Management Plan
Risk Management Process
Time
Activity
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Crisis Management
Emergency Response Plan has 7 stages:
- Stage 1
- Recognition of the potential effects of the crisis
- Issuance of an early warning to all concerned
- Initiation of processes to monitor events as they unfold
- Stage 2
- Opening lines of communication
- Mobilizing appropriate emergency services to address all aspects of the situation.
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Crisis Management
- Stage 3
- Assembling the crisis management team (CMT)
- Stage 4
- Full implementation of the plan
- Taking control of the situation
- Countering and defeating those responsible for the crisis
- Working closely with State emergency response agencies (Police, Fire, Ambulance) and allowing them to take control
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Crisis Management
- Stage 5
- Providing support and/or assistance for those affected by the situation
- Implementing action to ensure a return to normal operations as soon as feasible
- Stage 6
- Investigating the event; collecting evidence and other data necessary to analyze and determine factors associated with probably cause(s) of the crisis
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Crisis Management
- Stage 7
- Analyzing the effectiveness of the plan in addressing the crisis, to include the performance of all involved
- Conducting de-briefing meetings
- Developing recommendations for corrective action to address deficiencies, to include amendments to the plan and/or additional training, as applicable
IATA Training & Development Institute
Session 1 - *
Crisis Control Area
Session 1 - *
Crisis Control Area
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Emergency Operations Centre (EOC)
- Well operated and equipped EOC
- Focal point for the Command, control, and co-ordination for all agencies – high levels of interoperability
- Located in an area off airport terminal property that is easily accessible
- You need a secondary EOC
- Spacious and large enough to make it possible for the group to operate in a stressful environment
IATA Training & Development Institute
Session 1 - *
Crisis Management Team (CMT)
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Incident Investigation and Reporting
- ICAO requirement to report all acts of unlawful interference (this includes attempts)
- IATA strongly recommends to its Members to report any security incidents
- 2 main goals of investigations and reporting
- Investigation: To determine causality and avoid re-occurrences
- Reporting & analysis: To establish trends and assess the level of risk
- Dissemination: To ensure all personnel learn from the experience
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Incident Investigation and Reporting
Causality
- To establish immediate cause
- To determine root cause
- Consider previous similar incidents to determine cause
- Implement appropriate prevention and amend intervention procedures
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Incident Investigation and Reporting
Incident Report
- Factual information. A brief narrative that should include the following information:
- Location, date;
- Flight number, route, type of aircraft involved, number of passenger on board;
- Name of perpetrator, seat number;
- Number of crew members on board, name of commander, name of senior crew member, name of crew members involved (if it is an in-flight incident)
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Incident Investigation and Reporting
Incident Report
- Type of incident. Indicate what type of incident occurred. If it is an unruly passenger; indicate the nature of disturbance (passenger to passenger, passenger to crew, damage to equipment, etc.)
- Specific cause. If a cause is obvious it should be noted
- Injuries and death
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Incident Investigation and Reporting
Incident Report
- Outcome. Describe the results of the incident for example: verbal abuse, physical assault, damages to the airplane, destruction of the airplane, damage to terminal, etc.
- Measures taken. Describe what measures were taken to try to limit the incident: off-loaded passenger pre-flight, called police, diversion, emergency landing, etc.
- Any witness accounts should also be included
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Incident Investigation and Reporting
After a report is completed
- Analysis
- Conclusions
- Recommendations
- Store report
- Perform trend analysis
- Disseminate information
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Summary
- Know why Crisis Management is needed
- Know the goals of Crisis Management
- Understand the different steps of a crisis management plan
- Be aware of the different components involved in Crisis Management and how to design them
- Understand the importance of investigating and reporting all security incidents
IATA Training & Development Institute
Session 1 - *
Security Management Systems SEMS
IATA Training & Development Institute
*
Questions?
IATA Training & Development Institute
Session 1 - *
