FOR AMANDA SMITH ONLY

"Service

Standards"

SMART

-

specific, measurable, achievable, relevant, and time

-

based goals

·

Imagine you are in the planning phase of establishing a service delivery system

for a five

-

star restaurant. Create one service quality standard for this

restaurant that could also be used in other industries other than hospitality.

Ensure the standard meets the “SMART” criteria. Explain your reasoning

behind the service standard you create.

·

Describe an experience you had in an industry other than hospitali

ty that met

your expectations. Apply a service quality standard from your experience to an

area within the hospitality industry. S

ervice standards today are the only

things that seperate one restaurant concept from another. Take this into

consideration as

you share your standards.

"Service Standards"

SMART - specific, measurable, achievable, relevant, and time-based goals

 Imagine you are in the planning phase of establishing a service delivery system

for a five-star restaurant. Create one service quality standard for this

restaurant that could also be used in other industries other than hospitality.

Ensure the standard meets the “SMART” criteria. Explain your reasoning

behind the service standard you create.

 Describe an experience you had in an industry other than hospitality that met

your expectations. Apply a service quality standard from your experience to an

area within the hospitality industry. Service standards today are the only

things that seperate one restaurant concept from another. Take this into

consideration as you share your standards.