Cloud Risks & Risks Management

2/2/22, 5:26 PM Service Level Agreement (SLA)

https://leocontent.umgc.edu/content/scor/uncurated/cca/2218-cca610/learning-topic-list/service-level-agreement--sla-.html?ou=622270 1/1

Learning Topic

Service Level Agreement (SLA) A service-level agreement (SLA) is an official commitment between an internal or external

service provider and the end user.

SLAs define the level of service expected from the service provider regarding issues such

as quality, availability, and responsibilities.

© 2022 University of Maryland Global Campus

All links to external sites were verified at the time of publication. UMGC is not responsible for the validity or integrity

of information located at external sites.