Urgently needed... please help due in 18 hrs

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ServiceandSupportwithAgile.docx
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Service and Support with Agile

Scenario:

Your company currently has a separate Maintenance team and also a Customer Service group.

Your management wants to integrate the efforts of these two teams with your scrum teams.

Complete the following as an individual class assignment using the advice from the Scrum Alliance online article:

https://www.scrumalliance.org/community/articles/2012/february/can-support-and-maintenance-become-agile (Links to an external site.)Links to an external site.

 Here is another article on Support and Scrum

https://www.scrumalliance.org/community/articles/2008/march/production-support-and-scrum (Links to an external site.)Links to an external site.

In a Word document...

Part 1:  Maintenance Integration

Outline several steps that might be used to integrate Maintenance into the individual scrum teams. (Think scrumify Maintenance)

How would traditional roles of maintenance team members change?

Part 2: Integration of Service and Support

Outline several steps that might be used to integrate efforts of service and support team members into the individual scrum teams.

How would traditional roles of Service and Support team members change?

Part 3:  Product Owner Role

What role should the product owner play in guiding maintenance and service and support efforts as part of scrum teams?

Submission:

Save your Word file with your lastname.docx and submit for this assignment here in Canvas.