Service

1. Video - link: http://www.viddler.com/embed/3196f19e/?f=1&player=arpeggio&secret=79362396&make_responsive=0

This video presents an overview and interviews describing the service specialization of St. Alexius, a Chicago based hospital, particularly their paediatrics and paediatric emergency systems. Identify and explain the improvements made in daily operations of the hospital. Explain in details such concepts as:

1) strategic planning and process analysis,

2) layout design,

3) quality and safety monitoring and tracking,

4) work design,

5) staff training