will need help with this building a project schedule

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Role of a Project Manager

Role of Project Manager

Running head: ASSIGNMENT TITLE HERE

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Role of a Project Management

Problem Outlined in the Case Study

A big, acute-care, educational hospital with over six hundred beds, one thousand doctors, and two thousand caregivers, therapists, technicians and support employees serving over 300,000 individuals from the neighboring urban region, the U.S at large and the globe is not addressing patients' requirements effectively. The specialty practice appears to have problems with client services, emotional support and accessibility. The clients expressed their concerns, including inaccessibility to specialized treatments due to an inability to acquire admittance to the service. Attendance at scheduled appointments by clinicians and patients was also observed to be poor due to the specialists' heavy workloads. Emotional assistance was also difficult to come by. Some nurses considered that providing emotional support was an infringement and an inconvenience to patients. Other nursing staff appeared to have a feeling of entitlement and limitless job security so they did not seem to bother how they served the patients. Furthermore, interpersonal interactions among staff members were dysfunctional. As a result, the facility launched a quality improvement effort to address the highlighted issues. The purpose of this paper is to outline the project's goals as well as the project manager's responsibilities in the change management process.

Projects Goal

Quality improvement interventions were implemented in order to increase the number of patients who had access to services. The project's goal was to lower the number of dropped calls and low inaccessibility. As a result, the organization also sought to improve customer service, access to care and emotional support by nursing staff. Other aspects, such as improved interpersonal interactions and employee engagement, were necessary to achieve these goals.

Planning

Project managers play a critical role in the design and execution of quality improvement interventions. They collaborate with other partners to ascertain a company's objectives and build a strategy aimed at achieving certain goals (Wen & Qiang, 2019). This requires open communication with the staff. Planning facilitates the establishment of the project's scope, as well as the estimation of the project's cost, timeframe, and risks. During the planning stage, the project manager determines and details the project's goals, as well as the work required to meet specific project objectives.

Organizing

Project managers employ a variety of project management methodologies to assemble the teams required to complete a project. This requires correctly recognizing and involving stakeholders (Müller et al., 2019). For instance, in the case study, additional hospital workers in the impacted specialty were employed. Additionally, with the project manager's agreement, the entire crew was sent to customer service training using hospital resources.

Budgeting

Project managers determine the persons and assets required to achieve a project's objectives. They then organize the resources required for project execution. They also make certain that the project stays within the budgeted timelines. They accomplish this by examining the funding and project plans on a regular basis.

Monitoring progress

The manager has to make sure that crucial project's goals are met. They do it by doing a comparison between the scorecard metrics and the projects aim (Wen & Qiang, 2019). The project's true performance is contrasted to the predicted performance. They also investigate, analyze and assess risks to project execution. The project manager in the case study had to analyze the project results. Feedback to personnel and required project revisions were measures done as a result of continual monitoring of project implementation performance.

Managing records and documentation

Managers of projects are responsible for making that practices and reports are up-to-date and detailed. Staff participation, methods, and timeliness can all be demonstrated through reports. Effective decision can be aided by current documentation (Wen & Qiang, 2019). They are responsible for performing a study and gathering information through observations, recording them and creating reports that may be utilized in identifying trends and areas which need to be improved.

Healthcare quality and safety initiatives

Healthcare project managers are in charge of initiatives aimed at enhancing efficiency and ensuring the safety of patients and staff (Müller et al., 2019). Information and needs assessment are critical for quality improvement programs. Stakeholders are included in order to guarantee that treatments are standardized and ethically sound. They are responsible for directing and coordinating the project's execution team members.

References

Müller, R., Drouin, N., & Sankaran, S. (2019). Modeling Organizational Project Management. Project Management Journal, 50(4), 499-513.  https://doi.org/10.1177/8756972819847876

Wen, Q., & Qiang, M. (2019). Project Managers’ Competences in Managing Project Closing. Project Management Journal, 50(3), 361-375.  https://doi.org/10.1177/8756972819832783