Customer Success Story
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SDLCComparison.zipCRM system for WeLoveVideo.ppt
CRM System for WeLoveVideo
Institution
Name
- In the implementation of the CRM system, there are many considerations that WeLoveVideo Inc. will need to consider.
- Being hired to implement CRM system, it need first to identify the project approaches that I will implement.
- Some of my recommendation for this project are waterfall and agile SDLC
Introduction
- Waterfall SDLC model encompasses system development in which the entire process looks like the flow that entails moving of step from step in the system development.
- This model contains of predefined phases of requirement analysis, system design, implementations testing deployment and maintenance (Ragunath et al., 2010).
Waterfall and Agile SDLCs
- Agile SDLC gives the customer the ability to see the development of the system at each phase and state whether he is satisfied or not.
- It contains phases such as requirement, architecture design, development and test and feedback,
- It basically does not have predetermined phases
Waterfall and Agile SDLCs…
Pros and cons of waterfall
Pros
it is easy to measure the progress
Parallel development is possible through this approach.
There is flexibility in this system approach
Cons
- There is need for constant management.
- Not the best for the small projects.
- Managing the project is typically difficult (Rastogi, 2015).
Pros and cons of Agile SDLC
Pros
- It is possible to divide the project into short and transparent iterations.
- Fast release of the first project.
- Risk is minimized through the flexibility created
Cons
- It is hard to measure the cost the final project due to permanent changes.
- New requirement may result to conflict with the existing design
- A lot of changes may increase time taken to complete the project
WeLoveVideo, Inc. CRM project
Features of CRM
- Allow the customer data to be stored.
- Analyses sales data
- Allow leveraging of data driven decisions.
The team use Agile SDLC to make a custom made CRM system that will address the specific organizational needs
- According to the nature of the operations of this company, the organizational complexity will require a project approach that can enable monitoring of each step.
- It is therefore this reason that I recommend Agile SDLC as the main approach for this project.
- It is therefore through this that shareholders can expect a flawless system as each phase will allow correction of any detected error through agile SDLC
Attribute and shareholder expectation
- Rastogi, V. (2015). Software Development Life Cycle Models-Comparison, Consequences. International Journal of Computer Science and Information Technologies, 6(1), 168-172.
- Ragunath, P. K., Velmourougan, S., Davachelvan, P., Kayalvizhi, S., & Ravimohan, R. (2010). Evolving a new model (SDLC Model-2010) for software development life cycle (SDLC). International Journal of Computer Science and Network Security, 10(1), 112-119.
Reference
summary.......docx
WeLoveVideo, Inc. CRM project
Institution
Name
Customer relationship management system is one of the essential strategies through which an organization can enhance how the organization relates with its customers as well as improve on some business operations such as sales planning and decisions making through data analysis made by CRM systems. Being hired by the WeLoveVideo, Inc. to implement the CRM project, I have a plethora of SDLC approaches, and the two major approaches are the Waterfall and Agile SDLC. The two approaches are important in the implementation of such a project, but for this specific project, I chose to go with Agile SDLC. This approach entails giving the client an opportunity to see the development at each phase and makes it possible for the customer to express whether he is satisfied with the developments and recommends changes if need be (Schwaber & Beedle, 2002). On the other hand, the waterfall follows some predetermined steps that resemble a flow from one phase to another.
For WeLoveVideo, Inc. CRM project, there needs some consideration on the nature of the organizational operations in the development of the CRM system; it should be tailored to address those specific organizational needs. For Agile SDLC, the approach allows continuous evaluation of the project at each phase hence allowing corrections at each stage. Waterfall SDLC creates flexibility and easy determination of the cost of a project as steps to be followed are predetermined. Each approach has its demerits, and therefore the choice of the method chosen is highly motivated by the outcomes of the project. Stakeholders should anticipate a system that can process customer data, analyses data for decisions making and enhance customer relationships through monitoring of information shared by customers to the organization.
Schwaber, K., & Beedle, M. (2002). Agile software development with Scrum (Vol. 1). Upper Saddle River: Prentice Hall.
