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Area Homes

Performance Overview

Area Homes measures the timeliness of housing repairs. All repairs are placed into one of two categories, urgent and normal. There is a target to complete 95% of urgent repairs within 1 working day and 95% normal repairs within 20 days – both performance values are measured quarterly to ascertain achievement against target. This is typical of the data provided to Liz.

The following data gives an overview of performance during the first quarter of this year.

20-- 1st Quarter Performance	Jan	Feb	Mar	3 month figures	Status for quarter
Repair jobs	urgent	44	41	39	124
	on-time	43	41	37	121
	%	97.8	100	94.9	97.6
	on target?	Y	Y	N	Y	Green – no action report required
	normal	561	514	522	1597
	on-time	530	489	507	1526
	%	94.5	95.1	97.1	95.6
	on target?	N	Y	Y	Y	Green – no action report required

The summary data for last year are as follows –

	Q1	Q2	Q3	Q4	Full year
Repair jobs	urgent	131	118	108	137	494
	on-time	127	115	107	133	482
	%	96.9	97.5	99	97.1	97.6
	on target?	Y	Y	Y	Y	Y
	normal	1607	1443	1298	1587	5935
	on-time	1529	1407	1261	1502	5699
	%	95.1	97.5	97.1	94.6	96
	on target?	Y	Y	Y	N	Y