human resource management 6200

Scenario 2

Scenario 2 Program Transcript

SEAN: I had some difficulty providing support services to an Ecuadorian immigrant. I'm the only one that is bilingual, so I was assigned the client. However, since I'm only fluent in English and Spanish, it's been difficult, since my client's first language is Quechua. My client does speak some very limited Spanish, but not enough for us to have a clear dialogue. It's my duty to obtain informed consent in a language understandable to my client, but I cannot locate a qualified Quechua translator. I've been struggling with whether I should decline services or provide them, since I know if I decline, the client won't likely be able to seek help elsewhere.

NARRATOR: Should Sean decline to provide services to the client?

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