RESUME AND COVER LETTER

Satyika Rayamajhi

1608 West Walnut Hill Lane

Irving, TX 75062

Cell: 2145082614

Email: [email protected]

Summary

Detail oriented data entry clerk and customer service representative with strong work ethics and ability to escalate issues while delivering tasks on time. Proven ability to collect and manage information efficiently and accurately. I have a can-do attitude and always willing to learn new things. I would prove to be a huge asset to any organization.

Highlights

· Energetic work attitude

· Strong interpersonal/communication skills

· Accurate data entry

· Fast typing

· Attention to detail

· Conflict resolution

· Decision making

Qualification Summary

· Excellent interpersonal and communication skill demonstrated through my ability to effectively interact with customers and staffs at all levels in all types of situation.

· Ability to learn new software application quickly.

· Work well under pressure

· Proficient in Microsoft Word & Excel.

Professional Experience

Dialog Direct, Forth Worth, Texas (February 2019 - Current)

Customer Service Representative / Data entry

· Handling incoming calls from customers to take orders, answer inquiries and questions, complaints and troubleshoot problems.

· Performed data entry by entering shipping information given by the carriers into the computer using various American airlines cargo software such as: Sabre and icargo.

· Book and assign freight to designated flights by inputting data and created airwaybills into the computerized tracking and monitoring system.

· Collect source data from customer’s regarding their freight weight and dimensions and checking the compatibility of freight through cargo software.

· Compare data with source documents, or re-enter data in verification format to detect errors.

· Updating the existing customer information forms and application, identify and escalate priority issues, route calls to the appropriate resource and follow up.

· Demonstrated teamwork by communicating with coworkers through MS Outlook.

· Responding to emails regarding order inquiries and complaints.

· Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

ABM Facility Service, Irving, Texas (December 2016 - February 2019)

Cabin Dispatcher

· Receive emergency and non-emergency calls and record significant information in computer system.

· Enter data in computer system and maintaining logs and records of call and activities using MS office tools.

· Use radio, phone, or computer to send crews, vehicles, or other fields units to appropriate locations.

· Performs daily routing of field service work orders using established workforce management system.

· Addresses any customer issues and/or provides resolution.

· Provide field units with information about orders, traffic, obstacles, and requirements.

Great American Donuts, Dunkin Donuts (June 2016 – November 2016)

Shop Attendant/Cashier

· Entered 150+ customer orders daily into the computer system with 99% accuracy.

· Performed regular data entry on customer orders through computer driven food order and credit card processing systems.

· Assist customers by providing information and resolving their complaints.

· Receive payment by cash, credit cards, or automatic debits.

· Issue receipts, refunds, credits, or change due to customers.

· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Education

· Undergraduate BSN in Nursing

University of Texas Arlington, Arlington, Tx - Current

· Associate degree in Science

Northlake Community College, Irving, Tx - 2020

· High School Diploma

Sagarmatha Multiple College, Nepal, Kathmandu - 2014

Vidhya Sadan High School, Nepal, Kathmandu - 2012