Business analysis project

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Sampletemplate.docx

I. Problem Statement:

1. Problem statement: AbGrad: - Every year thousands of students are flying abroad to pursue education from universities in abroad. But the problem they are facing is that they don’t have any idea regarding accommodation, and interaction with the students and management they have idea only regarding fee and curriculum. To overcome these situations, we have a solution i.e., AbGrad. It is an online interactive platform for international students who is a dream to pursue an education abroad. The main theme of this application is to give details about the various universities, and if they get admission in a particular university they can interact with the management and current students in that university, and, they can have details regarding accommodation in university surroundings.

2. Root Cause Analysis:

The root case analysis of above-mentioned problem is due not having guidance to the students who are going abroad for education due to some of options not included in the application which are most important for the students through AbGrad platform.

Fish bone diagram:

Diagram  Description automatically generated

Five whys:

· Problem: Students who are going abroad for education having less knowledge and guidance. Due to less features in the AbGrad application.

· Why students who going to abroad not having guidance and less knowledge about global education through Abgrad? (Because they did not have best and recent information in Abgrad)

· Why Abgrad not have all and updated information? (Because they are not updating information and students also do not have connection with people in that university)

· Why are they not updating and developing connections? (Because they did not develop few important options in their platform)

· Why did they not develop these things in their application? (Because they concentrated only on information and due to less resources)

· Why they concentrate only on information and why they have less resources? (due to the investments, trends, and they depend on old system)

II. Change Strategy:

The main context of the change strategy in business analysis is used to transit from current state to the desired future output in a systematic way.

Since the AbGrad had not made any changes in their application for 3 Years and it is a best time to include few more options in their application. And the major things include software, investments and some additional information of universities, accommodations and this can be estimated for around 1 year. This change can best implement in about four iterations.

i. Current State Description: AbGrad is to understand the needs of the students in various aspects and remove the difficulty directly or indirectly. Potential change is to provide opportunities that can be addressed through the internet throughout the world.

1. Organizational goals and objectives: Strategic goals are set to help the students with accommodation and mainly focus on general issues. These will be the short-term goal until they get settled and accommodated in a secure place. Tactical goals will be responsible for their attainment. Operational goals will be like software maintenance. Objectives are set at a particular time during the start of the semesters and will be repeated semester after semester. Abgrad goal is to provide:

· Provide guidance and Direction

· Make planning and implement

· Motivate

· Help in need.

2. Assess Current Capabilities of the Organization: Building organizational capabilities of Abgrad is defining, assisting, and building strength among international students

3. Enterprise Environmental Factors: It can be an internal and external factor that influences success. Environment factors include culture, weather conditions, political situation, market conditions, government regulations which are input and outputs.

4. The Context:

· Products/ services: Abgrad services are provided over the internet/website.

· Competitiveness: Need not compete with any other as this is a website to help and satisfy the needs of the international students.

· Resources: Data is the ultimate resource

· Organizational Culture: Serve all without any discrimination of caste, color, creed.

· Organizational Policies: Policy to provide help for everyone.

· Infrastructure: to maintain technical people to maintain software.

· External Influences: To fulfill the dream of all international students.

ii. Future State Description:

Future State is to determine the set of necessary conditions to meet the needs. Abgrad work is ensuring the future state of abroad students to be well defined and achievable in all available resources. The future will be described as:

· Compete to achieve with the future state to identify and assess

· Provide the outcome to satisfy the needs

· Detailed scope of solution space

The future is described as modified, removed, or added. Changes can happen in any form let’s discuss

· Business Processes: Abgrad focuses on the diversity of the sciences involve study and career opportunities.

· Functions: to tie up with different universities and organizations

· Lines of business: Abgrad also works on the platforms like group discussions, quizzes, seminars, and social events during the workshop.

· Organization structure: Abgrad is structuring by including the scientific sessions include lectures keynotes, career talk with scientists, professors

· Staff competencies

· Knowledge and skills: basic communication skills, computer knowledge, ready to handle any situation of work and the most important thing is patience to repeat continuously until students understand a certain topic or get the answer for us.

· Training: Any graduate students can work, there is no training required as it's all about communicating with each other.

· Facilities: Abgrad want to be a partner with all the universities existing to give a better understanding of admission details

· Desktop tools: Tools related to software

· Organization locations: We can do from any location of the world through the internet.

· Data and information: The data and information will be accessible to everyone through Abgrad.

· Application systems: Abgrad has applications to save student's information.

iii. Some examples that can help you while writing the change strategy:

1. If a website developed is briefed on current problems and experience to work on Abgrad and come up with solution scope that needs to be changed for the future state. If the website company provides the following solution scopes would be

· Advance tracking software

· An aspect that benefits and generate more leads

· Additional marketing options

· Better structured website to assist.

· Can work more efficiently on technology, processes.

2. In the real world, other aspects include the enterprise readiness assessment examination for the timeline from the change to be executed to which the actual value can be realized, as well as which resource is required to be available to support the change efforts.

iv. 1. How ready is the organization to make the change?

Factor: organizational readiness to make the change

1. change has been completely determined and assigned

2. understand the need of every student and their needs

3. Abgrad is committed to the change

4. Whether all the tools and infrastructure ready, working without the downtime

5. Necessary training is given at all levels.

An additional change on the website undergoing restructuring is also easy as people will be adapting to the new technology or new style and there would be one more additional tool to them.

iv. 2. Are there major costs and investments required to make the change?

Factor: major costs and investments needed to make the change

The cost can be described in several ways.

1. Annual and custodian fees for subscriptions

2. Front-end fee and back-end fees to purchase the books

3. other costs like redemption fees

The iterative process is to continuous improvement in design. The goal of iteration is to get closer to the solution, answer. An agile project is one of the approaches. The most popular is the waterfall approach. Some of the benefits of implementations are which need to be looked at:

· Efficient

· timely

· collaborative

· eliminates confusion

· To offer continual improvement

iv. 3. Is now a good time from an organizational timeline perspective to make a change?

Factor: timelines for value realization

Implementing the new strategy to better people and show that we are continuously growing. The following things should be kept in mind during a timeline change.

· Resources should be adequate to invest

· motivate people to achieve goals

· success needs to be judged and evaluate results

· People should be focused

There should be a deadline for the functional solution, without a deadline it hard to make the work done by others. The deadline will initiate a goal and make them finish work on time. Smaller frequent implementations are to be considered to implement change as continuous change also makes people adapt new things to attract students.

iv. 4. Is the change strategy aligned with the business objectives?

Factor: alignment to the business objectives

The business objective aims the goals. There are different types of objectives:

1. Economic objectives

2. Social objectives

3. Human objectives

4. Organic objectives

5. National objectives

Improving the quality of operational objectives helps to strengthen people, improve website reviews, reduces the cost. If business objects reduce operational cost means, there will be an increase in productivity. Though the implementation approach is effective or not we should never unaligned the change strategy, which might cause a disturbance in the website application and can get web pages stuck frequently.

iv. 5. Is it optimal from a timeline to a value-realization perspective?

Factor: timelines for value realization

1. Consistently, delivering value is the key to success. Value realization is collaborating to ensure both Abgrad and students are valued and satisfy and build a long-term relationship.

· Designing the website add value realization to the users

· Establishing touch frequency

· Execute

· Share value engagement to get focused.

2. As we continue to drive the business forward with powerful software development, adapting technologies, and methodologies that help reduce costs becomes very crucial. Alongside this, embracing best practices and lean development cost-saving measures also helps in evaluating the time and budget required.

· Implement DevOps

· Adopt agile

· Utilize manual and automated testing

· Utilize existing solutions

· Build intelligence

· Leverage testing

Change strategy is to adopt change. An iterative cycle-based implementation depends on how big or small the project is. There will be different types of implementations in different forms one will take more than 12 months other will take 6 more or less. It all depends on how you have to implement, why you want to implement, what are the benefits to implement in the existing time frame. Value realization to make a final decision need to check for

· Initial planning

· Planning

· Requirements

· Analysis and design

· Implementation

· Deployment

· Testing

· Evaluation

IV.6. What are the opportunity costs of the change strategy?

Factor: opportunity costs of the change strategy

Opportunity cost makes a major role in the decision-making aspects of life. The increase in production efficiency leads to lower operational expenses and a high-profit margin.

Opportunity cost formula to calculate = returns on foregone option - return on the chosen option.

Big Bang strategy is beneficial for the short time implementations with more focused training and lower costs. A single system can be used company wide. With the big bang strategy, there is no reliability on the long-term fallback.

Big Bang strategy can be implemented for a short period and Iterative implementation should go for a long period as it is beneficiary. When assessing the potential profits by various investments and look for the high rate of returns is expected in business. Assuring the amount of money invested is between the fund security or by purchase new software. No matter which option you choose the potential profit gives up by not investing in other options of opportunity cost. Indeed, it's unavoidable. However, Abgrad is served to help students by providing plenty of opportunities.

III. Stakeholders

i. Stakeholder List:

Here are the stakeholders which we created for our project Abgrad

a. Customers: Here the Customers are the International Students because they are the main people who will be using this Application and they will be having Low power and High Interest because this is for Meet their needs and we need to keep them satisfied in any business customers play an important role because they have High Interest and they are the one who use the company’s products and service and the companies have great impact because they get profits and reviews based on the customers opinions and this shows the companies on what products and services they need to improve.

b. Sponsor: Sponsors are placed in high Power and high Interest because They play a key role in making investment decisions and also, they show high interest in profits they get finally.

c. Business analyst: BAs are also placed in High Power and High interest because They help in detailed Monitoring, Reporting, Budgeting and also providing solutions for the business cases and doing the detailed business analysis and also shows interest in the whole business process

d. Project Manager: They are also placed in High Power and High interest because Project manager ensures the project is delivered as per the business need, they make sure if the project is on budget and the project is completed on time.

e. IT department: They are placed in Low power and High interest as they make sure the network is running properly and other installation works.

f. Maintenance department: They are placed in High Power and low Interest because Their work is to only involve in maintenance services.

g. Product Owner: Product owners are placed in High Power and High Interest as They primarily work on product backlogs and sprint planning and they engage closely with team.

h. Marketing Department: They are placed in High Power and High Interest

i. Suppliers: They provide products or service to any organizations

ii) STAKEHOLDER POWER/INTEREST GRID:

Diagram  Description automatically generated with medium confidence

IV. Requirements Analysis and Design Definition:

REQUIREMENTS TRACEABILITY MATRIX

Requirement ID

Category

Description

Priority

Status

Stakeholders

01

Functional

User forgot his password send forgot password link

High

In progress

IT department

02

Non-Functional

Maintainability

High

Started

Maintenance Department

03

Transition

User support/ help desk to have one-on-one conversation

High

Finished

IT department

04

Performance

Updating Web server for better performance of the application

High

In progress

IT department

05

Security

Securing user personal data

High

Finished

IT department

06

Technical

Website design requirements and navigation structure

High

Finished

IT department

1.SPECIFY AND MODEL REQUIRMENTS:

Roles & Permissions Matrix

Roles

Admin

in

User

SME

Manager

EXTERNAL

Create user profile

Add user details

Edit user details

Create profile password

Create different discussion groups for different universities

Add users to discussion groups

Read/Respond on secured discussion board

Delete discussion boards

INTERNAL

Provide approval for changes to rules, processes and policies

Validation of requirements and deliverables

Testing the application before releasing it

Planning and directing the project

Meets cost standards by monitoring expenses, implementing cost-saving actions

Maintaining project and technical documentation.

Financial modelling and Variance Analysis

Conducting research and study to find answers to market problems

2.VERIFY REQUIRMENTS

All team members checked, analyzed, and verified requirements.

3. Validate Requirements:

a. Identify assumptions:

In the context of our Upgrad application, where a need to provide a huge server base was identified, it is decided that in order to maintain a huge data and to secure it which eventually helps to gain customers trust when their data is not misused but secured. IT department expected a huge server as the project manager has decided to deliver the project by May as lot of student will be applying to their respective universities. The sponsors, in this case, assume that this change will have more user to the applications and expected a huge ROI.

b. Defining measurable evaluation criteria:

To meet the requirements of the IT department which fulfill the need for securing huge amount of user data. To measure the benefits of implementing this requirement the baseline metrics of the current state should be defined and documented. The baseline metrics for this product are that the current product secures less data, the delivery time for the product is documented as 10 days, and the cost to buy this product is $400 per month. Once the baseline metrics are defined, the business analyst should work with the business stakeholders to define a target or future state metrics that can be tracked over time to demonstrate the business value of the solution.

c. Evaluating the alignment against the solution scope:

A stakeholder has received a requirement to add a feature which helps to communicate between students that is a messenger. The documented requirement is that a new feature called Curriculum should be set up on the application. The scope of the solution is defined to include setting up the Curriculum details. Clearly, neither the documented requirement nor the specified solution will meet the needs of this stakeholder and should, therefore, be re-evaluated. It is likely that the solution scope would need to be changed by eliminating the requirement to set up a (new feature) Curriculum details and replace it with the requirement to set up Messenger.

IST 612 – Business Analysis Spring 2021

Cleveland State University

Abdullah Oguz, Ph.D, PMP

16 | P a g e

Team Project Final Submission Instructions

4.Define Requirements Architecture

You will not work on this task.

5.Define Design Options

The purpose of this task is to define the solution approach, identify opportunities to improve the business, allocate requirements across solution components, and represent design options that achieve the desired future state.

Example:

There are two design options identified for a small project. The first design option describes the approach for implementing software changes to an existing system. A micro-phased approach follows, where only three software changes are implemented during every release cycle. The second design option describes the decision for implementing a new vendor software component as part of the overall solution. With this design option, it was decided to purchase this vendor software component instead of developing it in-house. The business analyst should consider whether this design option will meet all the requirements for the business stakeholders and whether any trade-offs would need to be identified and managed accordingly. If any of these tactical design options require any type of trade-offs to be made in order to successfully deliver the solution, the business analyst must aim to ensure that these trade-offs don't impact the requirements in an adverse way.

a. Define Solution Approaches

The solution approach describes whether solution components will be created or purchased, or some combination of both. Business analysts assess the merits of the solution approaches for each design option.

Solution approaches include “Create”, “Purchase”, or “Combination of Both”.

Example:

A vehicle finance application system already exists within a financial institution. Based on stakeholder requirements, it is decided to construct and develop a new module for this system. When it is decided to purchase a solution component to fulfill the requirements, it means that a third party will be involved in executing this solution approach. In most cases, the third party will manage and own the solution component, regardless of whether it is a service or a product.

b. Identify Improvement Opportunities

When proposing design options, a number of opportunities to improve the operation of the business may occur and are compared. Some common examples of opportunities include increase efficiencies (e.g., automate or simplify the work people perform by reengineering or sharing processes, changing responsibilities, or outsourcing), improve access to information, and identify additional capabilities.

Example for increasing efficiencies:

A result of implementing a solution is often the automation of some processes or tasks in the business operational area. An example could be that a new timesheet management solution is implemented that removes the need for employees to have their timesheets printed and signed by a line manager prior to submitting it to the payroll department. This results in cost- and time-saving efficiency.

Example for improving access to information:

By providing more information access to staff who interface directly or indirectly with customers, the need for specialized personnel is reduced. This also helps prevent a customer from being sent from one customer service worker to another to get different types of services or information.

Example for identifying additional capabilities:

You can highlight the capabilities of a new solution that has the potential to provide future value to the business and can be supported by the solution.

c. Requirements allocation

A real-world example could be that it would be rather pointless to implement a special Christmas- themed product or service at the wrong time of the year.

d. Describe Design Options

A design option usually consists of many design components, each described by a design element. Design elements may describe:

i. business policies and business rules,

ii. business processes to be performed and managed,

iii. people who operate and maintain the solution, including their job functions and responsibilities,

iv. operational business decisions to be made,

v. software applications and application components used in the solution,

vi. organizational structures, including interactions between the organization, its customers, and its suppliers.

2. Analyze Potential Value and Recommend Solution

The purpose of this task is to estimate the potential value for each design option and to establish which one is most appropriate to meet the enterprise’s requirements.

Example:

You are at point A and want to find a way to travel to point B. These points are all land-based, so you choose to travel by road. You have different transportation options available, such as travelling by bicycle, travelling by motorcycle, and travelling by motor vehicle. These options are all recommended solutions to get from point A to point B; however, the value you will gain by using each possible solution option is very different.

Option 1: If you choose to travel by bicycle, it will be the most cost-efficient but it will take a long time to reach point B.

Option 2: If you choose to travel by motorcycle, you can see that it would be very time-efficient; however, you will not be able to take all your luggage or any of your family members along.

Option 3: If you choose to go by motor vehicle, you know it might not be as time-efficient as option 2 and a bit less cost-effective than both option 1 and option 2, but it brings additional value to you in the form of being able to carry all your luggage and you are able to take your family along with you. If being able to carry your luggage and bring your family is part of your requirements, then option 3 will meet all of your requirements without any additional costs for sending luggage or family separately from you.

a. Expected Benefits

Example:

The stakeholders of an organization agree that a new website is required to represent the organization online and they would like an external website provider to manage and implement this solution. It is expected that the new website will run on a faster hosting platform, which could improve traffic to the website and, therefore, also increase product sales. It is expected that a new website will provide the company with a new market image that will make them more attractive to potential new clients. It is also expected that the user experience will be much better than using the current website.

In this example, there are two key expected benefits identified with a particular design option. These benefits relate to an increase in sales (financial benefit) and an improved reputation and brand image, which will attract more customers and satisfy existing customers from a user- experience perspective

b. Expected Costs

Expected costs can include timeline, effort, operating costs, purchase and/or implementation costs, maintenance costs, physical resources, information resources, and human resources.

c. Determine Value

The potential value of a solution to a stakeholder is based on the benefits delivered by that solution and the associated costs. Value can be positive (if the benefits exceed the costs) or negative (if the costs exceed the benefits).

Example:

Consider a new prepaid gift card project. The national post office decides to extend its service offering to the public by introducing a brand new product in the form of a prepaid gift card. This card will be sold in all the local post offices around the country. Some of the costs associated with this project include implementing a brand new team to establish and manage the product, establishing relationships with card payment processing and manufacturing third-party vendors, and an extensive marketing campaign for this new product to the public. The potential benefits to the overall business, however, are described as exceeding the costs of establishing a new product line within the first year. After a few months into the project, a new card processing cost is introduced as a result of a legislative change. This means that the potential benefits will only be realized after the second year of operation.

This example describes some of the costs and benefits that exist in a real-world example. However, it also illustrates that the potential value can be affected when change is introduced and new requirements must be met. It is important to keep this analysis relevant to the current situation when design options are evaluated.

d. Assess Design Options and Recommend Solution

As costs and effort are understood for each solution component, business analysts assess each design option to ensure that it represents the most effective trade-offs. There are several factors to take into consideration such as available resources, constraints on the solution, and dependencies between requirements. Other considerations may include relationships with proposed vendors, dependencies on other initiatives, corporate culture, and sufficient cash flow for investment.

Example for dependencies between requirements:

An organization wants to implement a fully integrated call center solution. In order to be able to implement this solution, they need to replace all existing phone handsets because the existing handsets are not compatible with the special integration requirements for a fully integrated call center solution. In this example, this has been identified as a requirement dependency. Therefore, it must be included in order for the call center solution to be fully functional when implemented.

· Business analysts recommend the option or options deemed to be the most valuable solution to address the need. It is possible that none of the design options are worthwhile and the best recommendation is to do nothing.

V. Solution Evaluation:

The Solution Evaluation knowledge area describes the tasks that business analysts perform to assess the performance of and value delivered by a solution in use by the enterprise, and to recommend removal of barriers or constraints that prevent the full realization of the value.

An important distinction between the Solution Evaluation knowledge area and other knowledge areas is the existence of an actual solution. It may only be a partial solution, but the solution or solution component has already been implemented and is operating in some form. Solution Evaluation tasks that support the realization of benefits may occur before a change is initiated, while current value is assessed, or after a solution has been implemented.

Solution Evaluation tasks can be performed on solution components in varying stages of development:

a. Prototypes or Proofs of Concept : working but limited versions of a solution that demonstrate value.

b. Pilot or Beta releases : limited implementations or versions of a solution used in order to work through problems and understand how well it actually delivers value before fully releasing the solution.

c. Operational releases : full versions of a partial or completed solution used to achieve business objectives, execute a process, or fulfill a desired outcome.

Choose at least one of the solution components above, and discuss only one of your solutions you proposed in “Requirements Analysis and Design Definition” section.

1. Measure Solution Performance:

You should provide at least two quantitative measures, and at least one qualitative measure. Example:

Consider the situation where a new call center software solution has been implemented. One measure to determine whether the solution is performing as expected could be to measure the time spent to resolve a customer inquiry. A decrease in the time spent supporting customers during a single support call will be a positive performance result for the new solution. Another performance measure could be the number of positive customer feedback ratings that are recorded after each successful call.

Example for quantitative measures

A new website has been implemented for an organization. It was expected that the new site will generate 10% more new clients within the first 30 days of being operational and a 30% increase in existing customers returning to the website within the same period.

Example for qualitative measures

A banking institution has always had major complaints from customers and staff members about the poor usability and low level of customer friendliness of the loan-application process. They also complained that it was a very time consuming and tedious process. These are examples of qualitative measures that exist within the context of this loan-application process.

2. Analyze Performance Measures:

Example:

A business stakeholder group from a large enterprise had an expectation that when the network's data transmission capacity was increased, it would also increase the performance of their primary system in terms of its transaction processing time. After the data transmission capacity is increased, the system performance should be measured again so that the actual improvements in processing times can be compared against the originally expected performance improvements.

While analyzing performance measures, consider the elements, that are “Solution Performance versus Desired Value”, “Risks”, “Trends”, “Accuracy”, and “Performance Variances”.

Example for risks

While analyzing performance measures for an existing loan-application system, it is discovered that certain data fields within the database are being prepopulated with test data (as opposed to real customer data). This faulty data population error skews the analysis done on customer data and makes the current customer data unreliable and incorrect. This is identified and reported as a major data-integrity risk and is being managed in the same way as a business risk.

Example for trends

A sudden increase in the credit card transaction volumes at the same time of day recorded over a period of a couple of months could indicate a trend in abnormal spending behavior; however, when looking closer at this data sample, the business analyst might find that the data is only collected during a period of high spending, such as the Christmas season. The results of this data-trend analysis cannot be used for general spending assumptions or measurements because the timing of this data sample is skewing the results.

Example for accuracy

Consider a speed test for websites at a web design company. The same website speed-testing tool should always be used to ensure that all websites are tested against the same benchmark, which will, therefore, make the results from different websites comparable. If the same tool is consistently used, the test can be repeated as often as required and the stakeholders using the measures can be comfortable that the measure remains constant and accurate.

Example for performance variances

The stakeholders of an enterprise had an expectation that the transaction processing times will increase by 20% when the network data transmission capacity is increased. This business value did not come about when analyzing the actual performance measurement results. It is therefore now the role of the business analyst to analyze the results and other factors to try to understand the variance in results. Some of the other factors that could be analyzed in this scenario might be the size of the server, the number of applications or processes running on the server, or perhaps even the age (and efficiency) of the surrounding hardware that is supporting this change. It is a good practice to consider the holistic solution and the relevant business processes

3. Assess Solution Limitations:

These Solutions are like Internal Solutions as the problem is within the solution. The process of Assessing the Solution Limitations is important because it focuses on finding the main cause for the problems in solutions. When Assessing the solution limitations, we should consider three main factors such as looking for dependencies in the solutions (how the performance is measured), Investigating the solution problems and knowing how the problem is going to affect the solution and consequences for these problems.

For our application we have provided two new updates where the users (International Students) can see the universities information such as course structure, Curriculum details, Problems faced by the students in the universities. The other update is we purchasing the software based on the solution requirements rather than developing it this will be having more technical support and also, we get this for cheaper development cost this is our last update solution. Each of this solution also have limitations associated with their advantages Now, Lets consider the first update regarding the information related to the university we can start this update even if we have basic business requirements and also the changes can be made easily and quickly as per the requirements but all the comes with high price for example if the requirements increase the cost to develop also increases and with that with adding additional updates the time to complete the project increases. Let’s consider second update purchasing the software where we can get more features and also we can get technical support but it will be hard for this software to fit well as per our business needs and the feature we need might not reach the customers and this will be loss for the business because the company would have already invested more for this process and also the time will be wasted.

4. Assess Enterprise Limitations:

a) Enterprise culture assessment: To cut the waiting time response for the website customer care issues we have introduced an artificial intelligence chat bot. This can reduce the waiting time for the users for their issues. This idea in each day, all the users can solve their issues without any wait time. This requires remaining staff to assign into different work. Although staff understand change in proposed to save the enquiry wait time issue and they do not see the benefits for them. In this scenario it will perform enterprise culture assessment to enhance the solution acceptance.

b) Stake holder impact analysis: Stake holders like colleges, landlords, forex department will get slightly impact due to the managing the requests from the students who are using the application because they have to recheck each and every request like college applications, accommodation enquiry or regarding lease and forex card transactions. But for location there is not a problem because it is an online platform such that it can be used everywhere and in all operating systems.

c) Operational assessment: We have added an accommodation availability and connection with the past student’s option on the website for the upcoming students in the college area. To determine the detailed view of housing and connecting with the friends we determined it as an operational assessment for that we must contact the landlords and promote with the students for mutual connection. Then we have promoted in all the websites to initiate the landlords to create profile in our website and linked with social media and promoted through the digital marketing.

5. Recommend actions to increase solution value: Forex was implemented in the abgrad application after implementing the performance was measured few months and the actual value for currency with the global currency was different. Then the business analyst noticed it and he went for the further investigation then he noticed that there is lot of difference in the currency exchanges and there was also a difference in the transactions when dealing with the students in all the different countries universities. Due to this resulted in lot of currency issues in the forex department.

a) Organizational change: For the forex transaction issues we have to tie-up with the forex currency to the other third-party contract-based forex companies such that they will handle the total forex transactions and solves the currency issues because they are in the field from long time. Such that abgrad have the forex option but operates through other company.

b) Avoid waste: we also issue the invoice for the forex through the electronic forms only i.e. paperless invoice and also they can load the prepaid forex cards with only credit cards no cash was accepted because to reduce the extra charges through their regional banks and avoid transaction issues.