Final Homework
ac1227
SampleRiskMitigationResponses.docTTR Project Master Risk with Owners and Alarms
|
Number |
Originator |
Open Date |
Risk Description |
Probability |
Impact |
Respond? |
|
1. |
Course developer |
10/1 |
There are five of us set up to do the work for this project with no slack time. What happens if one of us gets sick? |
3 |
5 |
Mitigate - Be ready to hire a contract course developer to work with the other course developers. See if it’s possible to find someone with graphic skills, too. Owner: Lead course developer Alarm: Any course development schedule slippage. |
|
2. |
CSR supervisors |
10/1 |
When the CSRs go through new training, there is always a spike in the time it takes to handle a customer while the new training is learned. Will this spike create customer complaints more than 2%? |
4 |
5 |
Transfer - Develop an agreement with the outsourced call center for overflow calls on Mondays for 6 months. Owner: Lead CSR supervisor. |
|
3.
|
Reproduction facilities |
10/1 |
We’ve been having problems with our paper supplier. We might not have enough paper on hand to create the textbooks in the time frame you want. |
2 |
2 |
|
|
4.
|
Technologists |
10/1 |
We have seen a new training system build by XYZ technologies that handles CSR transactions at lightening speed. If you choose to use the old system, you might not get processing that is fast enough to keep the customer complaints below 2%. |
1 |
5 |
|
|
5. |
Reproduction facilities |
10/1 |
We are planning a remodeling project of our facilities during the time you are requesting the creation of the textbooks. We might not be able to meet the time frames you are requesting. |
5 |
2 |
Avoid -Find another reproduction vendor. Be sure to test their quality of work. Owner: Lead course developer. |
|
6.
|
Executive sponsor |
10/1 |
Will the project be able to reduce the training time by the amount I’ve requested? I’m basing next year’s budget on this forecast. |
1 |
5 |
|
|
7. |
Course developers |
10/1 |
We’ve been investigating a new course-development methodology. We’d like to use it for the first time on this project. |
1 |
3 |
|
|
8. |
Graphic artist |
10/1 |
I’m pregnant and due right after the first class is scheduled. |
4 |
1 |
Mitigate -Hire a contract course developer with graphic skills. Owner: Lead course developer. |
|
9.
|
CSR supervisors |
10/1 |
None of our full-time employees has expressed an interest in being part of the pilot team. |
3 |
2 |
|
|
10. |
CSR supervisors |
10/1 |
We’d like to videotape the course and be able to use it later for refresher training for the students. |
1 |
1 |
|
