BUS Week 3 balance scorecard
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samplepaperbalancescorecard.docxDo not use this company, its just a sample paper
worksheet to be done without using any company strategic objectives for each of the four balanced scorecard areas.
Then last question “reflection” is to be completed for Hoosier Media, Inc.’s
Financial Perspective/Shareholder Value
A strong and well defined vision and mission statement will facilitate the company to achieve its target. The objectives of Skinny Mate, Inc. will be implemented as a daily routine to increase the overall performance of the company. The first and most important responsibilities of the company lie within customer satisfaction, benefit utilization, increased net revenues with 24 Hr. Fitness, parent company, and achieving financial stability. This is done by calculating the operating cost, earnings per share, growth revenue, the return on investment and capital.
The financial perspective covers the objectives of finance and allows managers to track this success along with shareholder value.
Customer Value Perspective
Shareholder value perspective deals with the overall customer experience. Our customers determine the success of the company. It’s the important role in the grand scheme of the strategic plan. Skinny Mate, Inc. feels it is very important to survey customers taste to monitor brand value in the market. The more the customer is satisfied and engages with the company the more of an increase in brand image in the market-noting consistency in the value and quality of the product.
Skinny Mate, Inc. is committed to developing personalized fitness programs and support that will motivate each individual to their desired fitness goals by using safe and effective training techniques and guidance towards guaranteed results. The mission statement created is a strong foundation of people helping people and changing people’s lives within their fitness levels. Technology and the need to change has allowed this company, Skinny Mate, Inc. to reach people globally who may have never had the inspiration or gentle push needed to get back or keep in shape by creating this fitness lifestyle online. Making training and coaching available to our clients anywhere has made it easier for people to access our helpful services.
An improvement in customer loyalty at Skinny Mate, Inc. is another goal from the customer value perspective. A major social media marketing plan will be used for engagement with the local community and accessed to stay in touch with past customers. It will provide a method of discovering the latest customer needs and enable the business to refine other strategic decisions for the company as with customer satisfaction.
Internal Operations
The internal operations perspective attempts to find ways for Skinny Mate, Inc. to increase the operational effectiveness of the company. One of these internal operations is that we have in place an action plan in improving within labor availability. We have continued development in how to help people, meetings with managers to review improvements and stressing the importance of everyone working with in the action plan. Skinny Mate, Inc. is also working on employees in getting them on board with the staff and how to keep them engaged.
Learning and Growth
The learning and growth perspective is focused on improving the image of the company by building stronger relationships with employees and the whole community. Building mutual beneficial relationships with employees at Skinny Mate, Inc. is a key goal in the strategic plan. Skinny Mate, Inc. plans on implementing a reward plan for employees who have one or more years with the company. This goal is to motivate employees to remain with the company for as long as possible. Over time this employee program will lead to a stronger workforce that encompasses years of valuable experience. In addition, developing and retaining a high qualified staff, developing a positive culture and improving on employee safety. Skinny Mate, Inc. created a simple approach that coincides with what our clients ultimately find to be solid values in a company they can trust. Forming a strongly rooted client base and strict mandatory practices are encouraged for employees. Follow ups with the clients are critical in making sure of our customer satisfaction and that the customer is thoroughly happy with their services they are receiving at all times. This in turn will create a strong pipeline of customers for the future and instill confidence in the customer in knowing they are in the best hands possible when it comes to their fitness needs and goals.
