Evaluate Part of an Organizational Improvement Plan

Continuous Improvement Plan for XYZ High School

General Area of Improvement

Leadership and organizational culture

Specific Area of Improvement

Communication

Supporting Documentation

A survey was conducted. Everyone but upper-level management thought there was a communication issue. See attached data.

Organizational Culture

Organizational culture was already evaluated. Communication is the main problem.

Goal

The goal of this plan is to improve communication throughout this learning organization.

Action Plan

Based upon a recent survey, communication within the organization was identified as an area that needs improvement. This is an improvement plan for communication within the organization.

The following steps are to be taken to improve communication:

1. First, the organization’s mission statement will be posted in all reception areas and in all breakrooms.

2. In December, upper management will send a season’s greetings email that will include major goals for the new year.

3. Once every six months, all supervisors will conduct a two-hour meeting with the employees that report to the supervisors. The purpose of the meeting is to determine the top-priority improvement needed in the organization and how to achieve it. The suggestions will be sent to upper management.

In order to monitor this improvement plan, once every six months a survey that includes questions about communication in the organization will be sent by email to all employees. The results of the survey will be sent to upper management.

Committee

The person whowill be responsible for executing this plan will be selected by upper management. It will probably be chaired by the assistant principal.

Stakeholders

The main stakeholders are the teachers, staff, and partner organizations.

SURVEY RESULTS

Scale: 1–Poor, 2–Needs Improvement, 3–Good, 4–Excellent

Respondents were asked to rank each of the following for the organization.	Average Score
Executive Management’s Survey Results: N=5
Clear mission	4.0
Communication of future plans	4.0
Wages	4.0
Benefits	4.0
Workforce diversity	3.5
Workforce training	3.6
Career advancement	4.0
IT support	3.1
Organization values employees	4.0
Workplace safety	4.0
Supervisors’ Survey Results: N=20
Clear mission	3.2
Executive communication of future plans	2.8
Wages	3.1
Benefits	3.5
Workforce diversity	3.1
Workforce training	3.1
Career advancement	2.9
Technology (IT) support	2.2
Organization values employees	3.1
Workplace safety	3.9
Instructors’ and Employees’ Survey Results: N=200
Clear mission	2.5
Executive communication of future plans	1.8
Supervisor communication	3.0
Wages	2.8
Benefits	3.4
Workforce diversity	3.5
Workforce training	3.0
Career advancement	2.1
Technology (IT) support	1.1
Organization values employees	2.6
Workplace safety	2.9
Outside Stakeholders’ Survey Results: N=2
Clear mission	3.6
Executive communication	1.9