Integrative Learning Project - APA Format

Running head: ILP- OUTLINE 2

Integrative Learning Project: Child Health Investment Partnership (CHIP)

Tamika Torain

Liberty University

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Table of Contents

I. ABSTRACT 2

II. ORGANIZATIONAL SETTING 2

2.01 INTRODUCTION 2 2.02 MISSION AND VISION STATEMENT 2 2.03 SERVICES 2 2.04 CUSTOMERS 2 2.04.1 DESCRIPTION 2 2.04.2 INTERNAL/EXTERNAL CUSTOMERS 2 2.05 VALUE 2 2.05.1 DESCRIPTION 2.06 BIBLICAL INTEGRATION 2

III. CHAPTER CONCEPTS 2

3.01 TOTAL QUALITY MANAGEMENT 2 3.01.1 DESCRIPTION 4 3.01.2 BENEFITS 4 3.01.3 IMPLEMENTATION 4 3.01.4 BIBLICAL INTEGRATION 4 3.02 CUSTOMIZATION 4 3.02.1 DESCRIPTION 4 3.02.2 BENEFITS 4 3.02.3 IMPLEMENTATION 4 3.02.4 BIBLICAL INTEGRATION 4 3.03 SIX SIGMA 4 3.03.1 DESCRIPTION 4 3.03.2 BENEFITS 4 3.03.3 IMPLEMENTATION 4 3.03.4 BIBLICAL INTEGRATION 4 3.04 INNOVATION 4 3.04.1 DESCRIPTION 4 3.04.2 BENEFITS 4 3.04.3 IMPLEMENTATION 4 3.04.4 BIBLICAL INTEGRATION 4 3.05 BENCHMARKING 4 3.05.1 DESCRIPTION 4 3.05.2 BENEFITS 4 3.05.3 IMPLEMENTATION 4 3.05.4 BIBLICAL INTEGRATION 4 3.06 POKA YOKE 4 3.06.1 DESCRIPTION 4 3.06.2 BENEFITS 4 3.06.3 IMPLEMENTATION 4 3.06.4 BIBLICAL INTEGRATION 4

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3.07 CUSTOMER RELATIONSHIP MANAGEMENT 4 3.07.1 DESCRIPTION 4 3.07.2 BENEFITS 4 3.07.3 IMPLEMENTATION 4 3.07.4 BIBLICAL INTEGRATION 4 3.08 JUST-IN-TIME 4 3.08.1 DESCRIPTION 4 3.08.2 BENEFITS 4 3.08.3 IMPLEMENTATION 4 3.08.4 BIBLICAL INTEGRATION 5

IV. RECOMMENDATIONS 5

V. CONCLUSION 5

VI. REFERENCES 5

VII. APPENDICES 5

6.01 SWOT ANALYSIS 5 6.02 FINANCIAL STATEMENT 5 6.03 CHIP FORM 990 5 6.04 LOGIC MODEL 5

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Abstract

The primary reason for this research paper is to introduce Child Health Investment Partnership

(CHIP) of Roanoke Valley while observing the services the organization provides their internal

and external consumers, as well as the organization's consumer base. Also, the paper will expand

upon eight of the critical concepts that are relevant to CHIP's organizational setting. This paper

will explain in detail how each concept relates to CHIP as well as the benefits each theory

delivers when utilized. Nevertheless, this paper will clarify what is required to implement each

idea for the organization to become successful. This paper will demonstrate that via the

implementation of these critical principles a profitable venture operation will run more

efficiently and effectively.

Keywords: operational management, innovation, lean management, effectiveness

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Organizational Setting

Introduction

Child Health Investment Partnership (CHIP) of Roanoke Valley, is a non-profit

organization. Dr. Douglas and Cabell Brand established the organization in 1987. To provide

underserved and low-income children and their families within the Greater Roanoke Valley with

health care services. In recent years Chip has certain foregone drawbacks which conceivably

detrimental moving forward. Thus, the significant precession of the institution ought to be the

reevaluation of operational management. In regards to concepts of operation management; every

organization assumes a production system to perform its operations to guarantee their

proficiency and effectiveness. Occasionally businesses should reassess operations and supply

chain management with the focus of cohesiveness and lucrativeness of the organization.

Mission

Child Health Investment Partnership (CHIP) of Roanoke Valley is an early childhood

home visiting program, in Roanoke, Virginia. CHIPs mission statement is to "change the lives of

underserved children and their families through access to comprehensive health care services and

community resources"[Chi17]. CHIP of Roanoke pairs pregnant moms, low-income children,

birth to first-grade entry, and their guardians with a Community Health Nurse and Family Case

Manager to help them access needed medical services, to assist with the management of chronic

conditions and to provide developmental education, kindergarten preparation, and regular child

assessment and monitoring (Health is Hope, 2017). CHIP of Roanoke offers various programs

for its client population such as the following: Asthma case management, Oral health, Family

strengthening services, Healthcare coordination, medically needy & NICU case management,

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pregnant moms program, and mental health counseling (Health is Hope, 2017). CHIP of

Roanoke doesn't have any direct competitors that offer their various services.

Customers

For the past thirty years CHIP has provided its services to low income and underserved

children and their families (beneficiaries) within the Roanoke Valley. Furthermore, CHIP also

offers a good to its charitable donors. The good is intangible it’s an emotion, that "good feeling"

of helping another. Additionally, stakeholders and the government (government grant funding for

the organization). Moreover, there are serval internal customers of the organization, such as the

staff members, board members, and volunteers. Nevertheless, every person in the supply chain is

essential to delivering excellent service.

Value

As a volunteer at various events held by the CHIP of Roanoke, I contribute my time,

compassion, and my faith in the organization's mission. Per Joni Reid (2012) "all volunteers

share at least one value simply because they've chosen to donate their time: the value of

participation" [Rei121]. I also add value by telling others of the mission and vision statement of

CHIP of Roanoke, to gain new donors. Studies have proven that "word-of-mouth (WOM) is an

important influence on the opinions of donors and their donation behaviors" [Wil17]. As a

volunteer I'm not paid to do the deeds I do for the organization, my deeds aren't for gratification

it’s to help others in need.

Biblical Integration

Helping others people will, in turn, help one to get rid of negative emotions like anger or

grief, reduce stress, increase joy, improve your physical and mental health, renew your sense of

hope about what's possible, improve your sense of self-worth, and connect you to caring people.

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When you give some of your resources (such as time, energy, or money) to help others, you free

yourself from a preoccupation with your own needs and help yourself trust God more. You also

discover and fulfill more of God's purposes for your life, which will bring you joy.

Matthew 25:35-40 (KJV) "For I was an hungred, and ye gave me meat: I was thirsty, and

ye gave me drink: I was a stranger, and ye took me in: Naked, and ye clothed me: I was sick, and

ye visited me: I was in prison, and ye came unto me. Then shall the righteous answer him,

saying, Lord, when saw we thee an hungred, and fed thee? or thirsty, and gave thee drink? When

saw we thee a stranger, and took thee in? or naked, and clothed thee? Or when saw we thee sick,

or in prison, and came unto thee? And the King shall answer and say unto them, Verily I say unto

you, Since ye have done it unto one of the least of these my brethren, ye have done it unto me."

When you have and show compassion for those in need, you are displaying a merciful attitude

that God excepts each one of his children to display. Whenever you help someone else not only

do they benefit from the help, but the help you gave is uplifting and edifying to God.

Chapter Concepts

Operations and supply chain management are critical to the success of any organization

moving forward. Operations management entails designing and controlling the process of

production and redesigning business operations in the production of goods or services. It

includes the responsibility of ensuring that business operations are efficient concerning using as

few resources as needed and functional regarding customer requirements. Nevertheless, the

supply chain is a sequence of approaches that are necessary to be accomplished to produce and

distribute a commodity. The commodity could be a good or a service. It is inevitably a

requirement for a clear manufacturing procedure for the products or services to be produced.

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Possessing a secure supply chain is crucial to that goal, and so is managing it effectively, so the

supply chain can deliver the best outcomes. Consequently, it's essential to business health.

This exposition will demonstrate eight provisions that are fundamental topics that are

focal points in any successful organization. These topics will convey how effective operations

and supply chain management can be as it pertains to CHIP of Roanoke Valley.

Total Quality Management

“Quality is everybody’s responsibility” – Edward Deming

There are various interpretations of Total Quality Management (TQM). Nevertheless, all

explanations concentrate on the endeavors established by organizations to meet the requirements

of the customer. For example, TQM is a management philosophy and company practices that to

harness the human and material resources of an organization in the most effective way to achieve

the objectives of the organization[Kir171]. Moreover, TQM is the structure established on the

possibility that an organization can manufacture long haul accomplishment by having every one

of its employees, from low-level laborers to its most elevated positioning officials, center around

quality change and, in this manner, conveying consumer loyalty. Additionally, TQM ensures that

every employee is working towards the improvement of the organizational culture, processes,

services, systems and so on to ensure long-term success. Also, TQM's primary goals are to get

rid of waste and increase efficiencies by making sure that the manufacturing of the organization's

product and or service is completed the first time correctly.

Benefits

There happen to be numerous benefits of an organization utilizing total quality

management (TQM) such as the following; cost reduction, customer satisfaction, defect

reduction, and employee morale.

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Cost reduction. When continuously employed as time progresses, TQM can decrease

expenditures within an organization, particularly in the domains of scrap, rework, field service,

and warranty cost reduction. Whereas these cost reductions flow straight from the bottom-line

profits without any additional costs sustained, there can be a startling increase in profitability.

Customer satisfaction. When an organization is producing and providing services, and its

relationship with its customers are error-free, there are typically fewer customer complaints.

Fewer customer complaints may result in resources dedicated to customer service e could be

diminished. A more elevated amount of consumer loyalty may likewise prompt an expanded

piece of the overall industry, as existing clients follow up for the organization's sake to get more

clients.

Defect reduction. TQM has a solid accentuation on enhancing quality inside a procedure, as

opposed to assessing quality into a procedure. This not just diminishes the time expected to settle

mistakes however makes it less critical to utilize a group of value affirmation staff.

Employee Morale. The progressing and demonstrated accomplishment of TQM and specifically

the interest of representatives in that achievement can prompt a detectable change in worker

morale, which this way diminishes representative turnover, and accordingly decreases the

expense of procuring and preparing new representatives.

However, TQM additionally requires a considerable training duration for each person

involved in the organization. Whereas the training will take employees from their ordinary work

activities, this can certainly have a poor momentary impact on costs. Also, for the reason that

TQM tends to result in persevering with a sequence of incremental changes, it can generate a

negative reaction from those employees who choose the contemporary system, or who

experience that they may also lose their jobs due to the fact of it.

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Implementation

In order for an organization to implement Total Quality Management, it must meet the

following requirements: commitment by top management, commitment of resources,

organization-wide steering committee, planning and publicizing, infrastructure that supports

deployment and continual improvement. First and foremost, the fundamental advance in TQM

usage is to evaluate the organization's present reality. Regarding the organization's history, its

present needs, encouraging occasions prompting TQM, and the present worker nature of working

life. On the off chance that the present reality does exclude fundamental preconditions, TQM

usage ought to be postponed until the point when the organization is in a state in which TQM is

likely to succeed. An organization must be in a healthy state before utilizing TQM. If the

organization is undergoing significant problems such as a volatile funding base, weak

administrative systems, lack of managerial skill, or poor employee morale, TQM would not be

appropriate.

There are a few steps in which an organization must carry out while implementing TQM:

monitoring and evaluation, briefing quality, consultation, lateral communication, external

communication, structure, quality targets, harmonization, training, and continuous improvement.

Nevertheless, TQM is a continuous effort on the entire organization. Hence, in order for CHIP to

have a successful implementation as well as achieve success in TQM, the organization will need

to do all the following:

1. Identify quality as a strength

2. Recognize quality in all processes

3. Drive the importance of management

4. Ensure the involvement, commitment, and responsibility of everybody

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5. Strive for continuous improvement

6. Achieve zero defects

7. Focus on prevention rather than inspection

8. Focus on meeting the needs of target customers

9. Master benchmarking

CHIPs management should also remember that TQM ought to be purpose driven. The

organization’s vision and mission for the future should always be the number one priority. In

order for the organization to be effective and efficient. Overall, TQM can enhance the business

performance of CHIP[Baj181]. As well as improve the quality of the organizations management

team, boosts competitiveness among other non-profits within the Roanoke Valley, and add value

to customers as well.

Biblical Integration

Those that hold the title manager have a great responsibility for the work that is being

conducted by their employees (subordinates) and with this comes great challenges. When God is

placed first in all that one does there is no room for doubt nor error, because God is continuously

guiding and ordaining one's steps. In business in general God states in Habakkuk 2:2 “Then the

Lord replied: Write down the revelation and make it plain on tablets so that a herald[a] may run

with it.” (New International Version) Meaning let one's vision and mission be known, to ensure

that you are transparent in all that you do. Also, with an organization utilizing TQM they must

remember and meditate on Proverbs 1:5 in which states, “A wise man will hear, and will increase

learning; and a man of understanding shall attain unto wise counsels:” (King James Version)

Customization

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Customization refers to the efforts of companies to offer goods and services specifically

designed or customized according to the needs of a particular customer, a group of customers, or

an entire market (country) (Yalcin, 2009). The focus of customization or customization technique

is the concentration of precise consumer’s necessities. Customization serves as a means to

address the variety-seeking behavior in consumers (Jafari, H., Nyberg, A., Osnes, T., Schmitz,

A., JTH, 2015). Customization is also seen as the newest form of branding strategy because it

demonstrates a vital role in increasing efficiency, and ensures maximum optimization of

resources at hand, and cutting down unnecessary wastage. However, customization requires

flexibility, on behalf of an organization.

Additionally, mass customization is closely related to customization. Mass customization

is a defined as” a technique of marketing in which goods and services are produced at scale but

are sold at a reasonable price and are highly tailored to meet individual customer needs” (Doyle,

2016). Mass customization typically uses mass-production techniques to complete part of the

product, the rest of it then being customized based upon customer demand that will still keep

costs down (Doyle, 2016). Additionally, mass customization centers around giving clients great

incentive for their cash and expanding organization benefits. At the point when purchasers get

custom items, and they concentrate more on the benefits and less on cost.

Benefits

Customization merely is letting your customers choose how they would like to personalize

their product/ services such as their color scheme, or as personal as letting consumers add their

name and favorite color to an item. Customization is a flexible concept, encompassing

everything from entirely built-to-order for simple personalized packaging. There are ten essential

benefits for an organization to utilize customization: free publicity, higher prices, free market

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research, a bigger slice of their gift appeal, repeat sales with lower return rates, stronger online

presence, the ability to sell directly to consumers without making your retailers mad, greater

customer loyalty, more sales, and streamlining the order process. Nevertheless, customization

allows customers to engage more intensively in creating customized products of what they

desire. Also, customers are often more pleased with the finished product they receive, as it is to

their specification. An organization can forge strong relationships with their customers, leading

to return business time and again. Reduces scrap quantity and storage costs as nothing is

produced until an order is received. It also eradicates inventories of unsold goods and raw

materials. By analyzing consumer requirements, companies can detect certain trends and gain

competitive advantages.

Implementation

The implementation of customization as one of the operationally systems utilized by

CHIP would allow CHIP to give its internal as well as external customers what they desire.

Without wastage, giving the families the necessary help needed to ensure that the entire family is

healthy and knowledge of overall medical issues. Also, the internal customers (employees, board

members, stakeholders, etc.) are receiving the required training to generate customer satisfaction

continuously.

Biblical Integration

Customization has been around since the beginning of time. Whereas God has created us all in

his image with unique features, personalities, and character traits. God does not want us to be

afraid of being different, but to be afraid of being alike, he has given us all our explicit purpose

on earth. Romans 12:6-8 (KJV) reads, “having then gifts differing according to the grace that is

given to us, whether prophecy, let us prophesy according to the proportion of faith; Or ministry,

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let us wait on our ministering: or he that teacheth, on teaching; Or he that exhorteth, on

exhortation: he that giveth, let him do it with simplicity; he that ruleth, with diligence; he that

sheweth mercy, with cheerfulness”. God is the first to utilize mass customization; he started with

the creation of this world as well as humanity. With humanity, there are so many variations from

a race, to male/female, short/tall and the list goes on.

Six Sigma

The idea Six Sigma was at first created in 1986 by Motorola. The business administration

methodology is right now used in different enterprises to enhance the nature of items as well as

administrations delivered by an association through the expulsion of deformities and mistakes.

The term six sigma originates from the numerical idea that keeping up six standard deviations of

variety inside the bounds of the procedure resilience breaking points will about take out items

that neglect to meet required particulars (with the objective of close to 3.4 imperfections for

every million chances) (Lee, 2016). Additionally, the methodology includes making gatherings

of individuals inside the association who have master status in different techniques, and after

that, each task is done by an arrangement of ventures to achieve particular budgetary points of

reference. A six sigma process is characterized as one in which 99.99966% of items made are

required to be factually free from deformities. The objective of Six Sigma is to wipe out

imperfections by expelling difference inside assembling and additionally business frameworks

(Lee, 2016).

Benefits

While an organization uses Six Sigma preparing for its workforce in any regard levels

inside an association can be thought process an expansion in efficiency and benefit. The base of a

Six Sigma writing computer programs is an extraordinarily refined base of connected staff. Once

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the significant gathering of a gathering with Six Sigma instructing achieves a base whole inside

the affiliation, the benefit can begin to redesign without expanding capital costs. Six Sigma to

enable organizations to streamline activities, increment esteem and decrease squander. The

disadvantages to these strategies are that they can be muddled and a lot of preparing might be

included. Nonetheless, there are numerous advantages that organizations can accomplish by

utilizing these instruments. The benefit of utilizing six sigma increment worker association,

decrease cost, increment client, and fulfillment.

Implementation

The initial step of actualizing Six Sigma is by a business change approach when an

association experiences a total change to change over its customary technique for working with

the end goal to recapture lost clients or to beat the huge misfortunes. The second is the vital

change approach constrained to a couple of basic business needs concentrating on noteworthy

chances and shortcomings. The third is a critical thinking approach which concentrates just on

determined issues. Per Lee (2016) Six Sigma is exceptionally gainful to a social insurance

association. Actualizing Six Sigma to CHIP would be supported in enhancing the productivity of

the therapeutic office execution enabling staff to work more intelligent and not harder to upgrade

the encounters of their customers amid home visits, giving them the capacity to give a high-

estimation of consideration, and enhance the monetary execution of associations.

Biblical Integration

Things are constantly changing in the world of business, hence, a business must flow

with the changings in order to succeeded. Therefore, there is always room for improvement. As

stated in 2 Timothy 3:16 “All Scripture is breathed out by God and profitable for teaching, for

reproof, for correction, and for training in righteousness”. (English Standard Version) The

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meaning of this bible verse is to state that there is no room for error, if one is following the

teachings and way of God. Improvement is beneficial yet one must always place God first to

give him the ability to guide and direct one in the right way.

Innovation

Innovation may be defined as the effective application of strategies and products new to

the organization and designed to benefit it and its stakeholders” (Baregheh, A., Rowley, J., &

Sambrook, S., 2009). Innovation is known to play a crucial function in developing value and

sustaining competitive advantage. Nevertheless, innovation may additionally involve an

extensive variety of different sorts of change depending on the organization's resources, abilities,

techniques, and requirements. Nevertheless, innovation drives new ideas, product improvement,

and new and varying services suggestions for businesses. There are four forms of innovation;

sustaining innovation, breakthrough innovation, disruptive innovation, and basic research. The

most commonly used is sustain innovation due to the fact frequently organizations are in search

of methods to enhance what is already established. An organization can benefit internal from

utilizing innovation, such as new technology.

Benefits

“Innovation is a collective process of idea generation and implementation that builds

upon resources, skills, and personnel from different organizational functions”[Cui11]. In

addition, innovative ideas give healthcare organizations an advantage of aiding the organization

with minimizing the number of mistakes that are due to complicated interactions that can occur

amongst different healthcare professionals within organizations hence making healthcare

organizations less vulnerable to catastrophic outcomes. The key benefits of innovation are as

followed:

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Improved productivity & reduced costs

Numerous process innovation is about decreasing unit expenses. Innovation is accomplished by

way of enhancing the production potential and flexibility of the business – to allow it to take

advantage of economies of scale.

Better quality

Higher quality products and services are more likely to meet customer needs. Assuming that the

product or services were appropriately marketed, that ought to result in higher income and

profits.

Building a product range

A business with a single product or confined product variety could undoubtedly benefit from

innovation. A broader product variety offers an opportunity for higher income profits as well as

reduce the risk for shareholders.

To handle legal and environmental issues

Innovation may allow the business to reduce its carbon emissions, produce much less waste or

possibly follow changing product regulation. modifications in-laws often pressure commercial

enterprise to innovate once they might not otherwise achieve this

More added value

Sensible innovation is a great way to establish a unique selling proposition ("USP") for a product

– something which the patron is ready to pay more for and which facilitates a commercial

enterprise differentiate itself from the competition.

Improved staff retention, motivation, and more natural recruitment

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Potential quality recruits are often attracted to an organization with a reputation for innovation.

Hence, innovative organizations have a reputation for being inspiring locations in which to work.

Implementation

Innovation could be beneficial for CHIP if implement with the goal to improve the

overall organization. Hence innovation is a technique to seek better outcomes. When

incorporating innovation into CHIPs operations, they must understand that it takes a lot of time

to develop to bring out imaginative thinking within its employees that can charge new ideas.

Management must allow employees the ability to contribute to the creative process of the

organization. Make it possible for employees to convert their thoughts into reality. Management

needs to exhibit to its employees a route that results in creativity. Nevertheless, innovation

shouldn't be solely designate to the R&D department of the organization. CHIPs management

needs to understand that failure does come with innovation at times; failure is what the

organization can learn from to succeed.

Biblical Integration

Change and innovation are basic components of both natural and spiritual development.

The bible emphasis more on progression than on product, because all believers are in a process

(whether we resist it or not) of becoming the people God meant us to be. Without change, growth

is impossible. For an example looking at what God told Abram in, Genesis 12:1-3 states “Now

the Lord had said unto Abram, Get thee out of thy country, and from thy kindred, and from thy

father's house, unto a land that I will shew thee: And I will make of thee a great nation, and I will

bless thee, and make thy name great; and thou shalt be a blessing: And I will bless them that

bless thee, and curse him that curseth thee: and in thee shall all families of the earth be blessed”.

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(King James Version) Abram also had a name change from Abram to Abraham. After giving God

complete control over his life. Change and innovation is never a bad decision once God has

control over the situation.

Benchmarking

Per Anand et al. (2008) “Benchmarking has been a popular topic for the last two decades

and its significance as a practical method in developing critical areas of business is indisputable”.

[Ana08]. Also benchmarking is one of the practicalities of continuous quality improvement.

Benchmarking is defined as the following: “a measurement of the quality of an organization's

policies, products, programs, strategies, etc., and their comparison with standard measurements,

or similar measurements of its peers”[nd1742]. The number one goals of benchmarking are (1) to

determine what and where enhancements are called for, (2) to investigate how other businesses

gain their high overall performance stages, and (3) to apply this data to enhance overall

performance.

Benefits

An advantage of benchmarking is lowering labor cost, improving product and or product

quality, increasing sales and profits, and considerations. Information collected from

benchmarking technique helps to compare both internal facility performance as well as external

performance. Also, Additionally, benchmarking different sorts of quality indicators is a

continuous measurement of a method or provider in comparison to those of competitors, industry

leaders, and similar companies so that it will implement development initiatives. From the data

obtained, a participating facility ought to be capable of easily identify strengths and weaknesses,

which can be used to develop an action plan to assist improve approaches. The purpose of using

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data from external sources is to create exceptional practices and implement the same or

comparable procedures to achieve better outcomes.

Implementation

The implementation of benchmarking will benefit CHIP if it incorporates benchmarking

as a strategic tool in the following manner:

1. executive management could want to make benchmarking a priority and a standard business

practice. (resource allocation would need to be identified and accredited.)

2. CHIP would want to identify gaps in current strategies and performance that need to be

benchmarked.

3. determine the goals and scope of the benchmarking technique and record the goals. (internal

benchmarking or external benchmarking.)

4. identify a team that will report all current processes that are utilized by the organization.

5. identify and record information metrics.

6. develop a plan for collecting information.

7. determine what sources to make use of

8. methodology for gathering data and standards for information integrity

9. observe to learn to gaps in existing performance and processes.

10. expand a communication plan for executive management.

11. Make the recommended method enhancements.

12. replace and analyze on an agreed upon a frequent basis to ensure conformity.

Biblical Integration

Benchmarking is a way of comparing one's self to another. 2 Corinthians 13:5 states

“Examine yourselves, to see whether you are in the faith. Test yourselves. Or do you not realize

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this about yourselves, that Jesus Christ is in you? —unless indeed you fail to meet the test".

When an organization uses benchmarking it requires the organization to look internally as well

as externally to determine strengths and weakness of the organization. Thusly, Galatians 6:4-5

states," Each of you must examine your own actions. Then you can be proud of your own

accomplishments without comparing yourself to others. Assume your own responsibility". God

doesn’t want use to be jealous or envious of another.

Poka Yoke

“Poka-yoke is a technique for avoiding simple human error in the workplace. The term

comes from the Japanese term for “fail-safing” or “mistake-proofing.” Poka-yoke is simply a

system designed to prevent inadvertent errors made by workers performing a process”[InS12].

The idea was formalized, and the term adopted, by Shigeo Shingo as a part of the Toyota

manufacturing system. Poka-yoke refers to any behavior-shaping constraint designed into a

system to prevent incorrect operation with the aid of the consumer.

Benefits

The advantages of an organization utilizing Poka-yoke are: exceptional techniques result

in quality products. Effective teams who work in a coordinated way to deliver value to the

consumer. A problem-solving subculture where there is no blaming when problems arise, but a

concerted attempt to resolve the actual problems. Waste elimination is on the heart of lean

wondering because product high-quality improves and delivery instances and prices are reduced.

non-stop development for solutions.

Implementation

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CHIP should employ Poka-yoke as a useful resource with being on time to clients’ homes

as well as track information employees acquire from their clients. With proper discipline, work

instructions, and standardization, all mistakes can be averted. With a purpose to introduce

standardization into the procedure, staff should use color-coded folders that could be designed to

maintain all of the paperwork which might be wanted all through their client's care with the

organization, inclusive of the program forms wherein clients are enrolled and the coverage

approval of assistance form. Checklist for every program completion needs to be in client’s

folders.

Biblical Integration

Every business desires to be successful. Yet failure is one of those ugly realities of life

that happens all too common experience to everyone of to some degree. Hence, having the

ability to handle failure is an essential part of our spiritual life. Many of God’s children have

made mistakes such as Abraham, Moses, Elijah, David, Peter, and so on. Yet they all learned

from their mistakes. 2 Timothy 3:7 states “Ever learning, and never able to come to the

knowledge of the truth”. Meaning God doesn’t want use seeking the answers for a problem

elsewhere before coming to him. Ecclesiastes 2:26 states, “To the person who pleases him, God

gives wisdom, knowledge and happiness, but to the sinner he gives the task of gathering and

storing up wealth to hand it over to the one who pleases God. This too is meaningless, a chasing

after the wind.”

Customer Relationship Management

“Customer relationship management (CRM) refers to the type of enterprise software that

is designed to improve a company's interaction with its customers and thereby increase revenue

from sales”[Fun12]. Nevertheless, the use of CRM software program and strategies provides a

ILP: CHILD HEALTH INVESTMENT PARTNERSHIP 24

company with the potential to manage and examine all their customers’ organizational

interactions. The point of interest of CRM is to expand customer tendencies, improve customer

relationships and force solutions and practices that high-quality meet the needs and desires of the

customer.

Benefits

CRM provides a complete understanding for all customer relationships, taking into

consideration all points of customer contact and the different media through which customer’s

interface with the organization. CRM structures deliver companies the potential to track

customer interaction across a variety of channels, from e-mail to call centers. CRM can also

provide the customer information required to conduct personalized advertising and marketing

campaigns, factors of which would possibly consist of offers tailored to an individual visiting an

organization's website, dynamically served-up web pages for one-of-a-kind customers, and

personalized offers and announcements. Overall, CRM aids in understanding customers, improve

the informational organization, enhance communication, improves customer service, automation

of everyday tasks, and greater efficiency for multiple teams.

Implementation

As a client based service company, CRM implementation would be a useful approach that

management may want to put in force to encourage consumer retention through deliverable

metrics as well as data. To fully utilize the benefits of CRM, CHIP will want to implement the

following tactics:

1. decide upon deliverable and metrics that would be feasible for customer retention.

a. this may be performed on a case with the aid of case basis, which could be determined through

client wishes and outcome.

ILP: CHILD HEALTH INVESTMENT PARTNERSHIP 25

2. measure service reliability, response times and client interactions.

3. React swiftly to issues to create customer loyalty.

4. utilize CRM as a tool to increase client need competencies at all levels of the company.

Biblical Integration

God wants us to be honest in all are dealings. Hence, our relationships with others should

never negotiation our faith. 2 Corinthians 6:14 states “Be ye not unequally yoked together with

unbelievers: for what fellowship hath righteousness with unrighteousness? and what communion

hath light with darkness?” Also, relationships with others are made possible by God, therefore

we must pray that God helps us to build good relationships with others.

Just-In-Time

The JIT management system originates from Toyota of Japan. Toyota was the first

company to implement this system successfully. “A just-in-time inventory system is a

management approach that aligns raw-material orders from suppliers without delay with

production schedules”[nd181]. JIT inventory controls have numerous advantages over traditional

models. Manufacturing runs remain quick, which means that manufacturers can move from one

product to any other effortlessly. This technique reduces costs by minimizing warehouse needs.

Benefits

JIT is a strategy to decrease the number of goods held in high volumes at one time, and

this has numerous advantages:

1. Less space needed: With quick turnaround of stock, you don’t need as much warehouse

or storage space to store goods. This reduces the quantity of storage an organization

needs to rent or purchase, liberating up price range for other parts of the business. 2. Waste reduction: A quicker turnaround of stock prevents goods from becoming broken or

out of date while sitting in storage, lowering waste.

ILP: CHILD HEALTH INVESTMENT PARTNERSHIP 26

3. Smaller investments: JIT inventory management is suitable for smaller organizations that

don’t have the funds available to buy full-size quantities of inventory right away.

Implementation

CHIP must perform a system that analysis and figure out where bottlenecks and

inefficiencies exist. CHIP must establish strong relationships with suppliers, volunteers, and

donors. The organization should also form strong communication channels. Set in motion

effective training programs as well as appoint a management time that has an understanding of

JIT.

Biblical Integration

Every one of us human beings has been given resources, it is how we decide to organize

and spend them that will determine how we accomplish our plans, goals, and tasks God has

given to us. It is never adequate to waste time. However, we also must be wise in determining

what is “wasted time” and what is obvious “character-building time. Time management, in

reality, is active management because activities are what we plug into the days’ time slots.

However, yet in all our planning we must remember to put God first and foremost. Ephesians

5:15–16 states " Look carefully then how you walk, not as unwise but as wise, making the best

use of the time, because the days are evil."

Having only what may be needed on hand is essential for an organization. Matthew 25

tells a story about ten virgins that had set out to meet the bridegroom, and five were foolish

because they were not prepared because they did not have enough olive oil to keep their lanterns

burning to find their way to the bridegroom. The other five had wisdom they each carried enough

olive oil to ensure that they would be able to find the bridegroom and he would open the gates

unto them. The whole parable was meant for us to understand that we must have wisdom, and be

ILP: CHILD HEALTH INVESTMENT PARTNERSHIP 27

able to understand that it is all right to have just enough for us to be successful at planning and

time management.

Recommendations

The recommendations for Child Health Investment Partnership (CHIP) of Roanoke

Valley would be to reevaluation its current operational management as well as its supply chain

management. In order to be more effective, efficient, as well as to attract more donors. After

carefully analyzing the organizations SWOT analysis there is great potential for the organization

to reach its goals. This year the organization has suffer a great deal from not obtaining the need

funds from donors due to confusion with branding. The organization also isn’t up to date with its

technology platforms. Hence, I suggest that CHIPs management team sit down to figure out

when and how the will implement the various organizational techniques mentioned above that

would aid the organization to get in a better place with its donors, volunteers, clients,

stakeholders and so forth.

Conclusion

As a business face, a more aggressive and dynamic marketplace, the ability to evolve and

conquer demanding situations will separate those organizations as a way to thrive and those that

will decline. strategies and key standards which have been discussed in this paper will offer a

competitive benefit CHIP to maintain to thrive in an ever-changing industry. at the same time as

there is a balance among the daily needs of an organization and the long-term goals and

strategies one ought to utilize to remain aggressive, an organization should understand their

strengths and weaknesses first before deciding on enforcing any of the key concepts discussed

within this paper. Christian business leaders want to take heed on this passage. we will now not

continually have all of the proper answers on the right times. The want for studies, collaboration,

ILP: CHILD HEALTH INVESTMENT PARTNERSHIP 28

and suggest ought to be employed earlier than recommending any of the key ideas advised in this

paper.

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Williams, M., & Buttle, F. (2013, July 1). Manage Word-of-Mouth. Retrieved October 14, 2018, from Health is Hope. (2017). Retrieved from Child Health Investment Partnership of Roanoke Valley: https://chiprv.org/ Reid, J. (2012). Values for volunteer viability. Retrieved September 5, 2018, from https://search-proquest- com.ezproxy.liberty.edu/docview/929390843?pq-origsite=summon&accountid=12085 Williams, M., & Buttle, F. (2013, July 1). Managing word-of-mouth: A nonprofit case study. Retrieved September 5, 2017, from http://rx9vh3hy4r.search.serialssolutions.com/? ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid %2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx %3Ajournal&rft.genre=article&rft.atitle=Managing+Word-of-Mouth %3A+A+Nonprofit+Case+Study&rft.jtitle=Journal+of+Nonprofit+ %26+Public+Sector+Marketing&rft.au=Martin+Williams&rft.au=Francis+Buttle&rft.dat e=2013-07-01&rft.pub=Taylor+%26+Francis+Group&rft.issn=1049- 5142&rft.eissn=1540- 6997&rft.volume=25&rft.issue=3&rft.spage=284&rft.externalDocID=3079218401&para mdict=en-US

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Appendices

SWOT Analysis

STRENGTHS - No competition (celebrating 30 years

of being in business) - Strong staff model and service model - Helping families that are low income

shape the lives of children

WEAKNESSES - Confusion with branding (sChip-

Health Insurance organization operated by the government)

- Not always able to keep up with modern day technology

OPPORTUNITIES - There are over 6,000 families within

the Roanoke Valley in need of the services CHIP can provide

- The growth of demographic support

THREATS - Donors are gradually

decreasing - Millennial generation aren’t

donating

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Financial Statement

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Chip Form 990

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Logic Model