Business Etiquette Power Point

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Contents

  • The Effects of Technological Communication
  • The Politeness Theory
  • Respecting Others Privacy
  • Wireless Technology and a Sense of Security
  • The Impact of a Code of Ethics
  • Anti-Social Organizational Behaviors

Email and Other Forms of Technological Communication

  • Interferes with clear face-to-face communication
  • “Users were found to select email deliberately when they wished to avoid unwanted social interactions” (Markus, 1994, p. 119).
  • Causes depersonalization of individual(s)
  • “Electronic mail filters out personal and social cues…these factors have consequences such as ‘flaming’ and depersonalization” (Markus, 1994, p. 120).

The Politeness Theory

  • “The sociolinguistic model of politeness demonstrates one way in which status relations are encoded in everyday language” (Morand, 1996, p. 554).
  • Authoritarian environments are less likely to show politeness toward others in daily interactions.
  • Egalitarian organizational cultures foster politeness as an organizational characteristic.
  • “[Egalitarian] cultures are most likely to use linguistic politeness behaviors because such behaviors minimize the possibility of conflict…” (Morand, 1996, p. 544).

Privacy Matters!

  • “Employees need to respect each other's privacy, even when it comes to borrowing another's computer or desk for the day” ("On the Job, Courtesy," 1996, p. 12).
  • Examples:
  • Knock before entering
  • Call or email to set up a time for a meeting; instead of arriving unannounced
  • When one respects others’ privacy, they are also respecting the individual.

Wireless Interaction

  • “The concept of an integrated self may be influenced by findings surrounding the issue of technological engrossment…wireless technologies are increasingly pervasive and central to the new world of work” (Schlosser, 2002, p. 420).
  • Wireless, handheld devices give individuals a sense of security
  • Interrupts face-to-face communication when simultaneously using device
  • Conveys impression to others that their conversation is less important; apathetic

The Impact of a Code
of Ethics

  • A code of ethics creates a primary consensus of workplace conduct.
  • The most frequently included items [in a code of ethics] related to employee conduct, conflicts of interest, gifts and confidentiality, customers, and accuracy (Farrell & Cobbin, 1996, p. 47).
  • Frequent visitations of the code of ethics can be seen as a preventative measure that motivates, inspires, and reinforces business place conduct.

Anti-Social Behavior

  • “Frustration and revenge as motives, suggest that both constructs seem to underlie many of the forms of antisocial behavior. Furthermore, other cognitive and emotional states, such as injustice, stress, anger, and role conflict, appear as motives for particular antisocial behaviors” (Andersson, 1997, p. 1048).
  • Disagreements, misunderstandings, and perceived inequity lead to anti-social behaviors.
  • Most of these root causes can be addressed if proper etiquette, respect, and communication is utilized.

Conclusion

  • “Today, in this tell-it-like-it-is era wrought by therapy and talk shows, an attitude of openness prevails, and we managers, professionals, and academics readily acknowledge the presence of lechers and thugs among us. Gone are the illusions of the civil workplace teeming with prosocial automatons. The stereotypical jilted employee of the nineties, instead of being viewed as a wimpy yes-man, is feared as a stealthy avenger, ready to prey upon the organization at any opportune moment. Even among seemingly content employees, deviant behavior is not only recognized, it is expected” (Andersson, 1997, p. 1046).
  • The quote above recognizes organizational health in an arguably negative sense.
  • This can be combated with a proper foundation of business etiquette that is lived out through collective and professional efforts to make the workplace a more enjoyable environment.

References

Andersson, L. M. (1997). Antisocial behavior in organizations. Personnel Psychology, 104550(4), 1045-1049.

Farrell, B. J., & Cobbin, D. M. (1996). A content analysis of codes of ethics in Australian enterprises. Journal of Managerial Psychology, 11(1), 37-55.

Markus, M. L. (1994). Finding a happy medium: explaining the negative effects of electronic communication on social life at work. ACM Transactions on Information Systems, 12(2), 119-149.

Morand, D. A. (1996). Dominance, deference, and egalitarianism in organizational interaction: A sociolinguistic analysis of power and politeness. Organization Science, 7(5), 544-556.

On the job, courtesy counts! (1996). Career World, 25(3), 12-13.

Schlosser, F. K. (2002). So, how do people really use their handheld devices? An interactive study of wireless technology use. Journal of Organizational Behavior, 23(4), 401-423.