1st project

1. Risks and Liabilities

                                  A. Negligence Risk Situation 1:

                       Poor Employee Training

· As Clean is primarily a commercial cleaning company, and uses high-potency commercial grade liquid and solid cleaning agents in order to carry out its work effectively for customers. Employees need to be highly trained and educated about the various methods of using and disposing of aforementioned cleaning agents, as they can be highly dangerous to the general public if left unchecked, creating liability for the company.

B. Negligence Risk Situation 2:

                Poor Storage Methods

· ​​​​​​​Since Clean is headquartered in the shopping center, it will store at least some of the cleaning agents there itself. Any form of leak and/or spillage for any reason whatsoever, whether it be a natural disaster, poor quality containers, or something else, can lead to accumulation of hazardous cleaning agents in the shopping center, creating a health hazard for the general populace and creating a liability for Clean.

1. Negligence Risk Situation 3:

 Inadequate Security Protocols

1. Since the nature of chemicals stored by Clean is hazardous in nature, they must, as an organization, ensure installation of proper security protocols to ensure that only authorized personnel have access to them. Failure to do so can lead to theft, which in the case of chemicals, can be disastrous, as the criminals may choose to use them to deadly effect elsewhere, creating criminal negligence liability for the company.

2.Policies and Procedures

​1. Policy/Procedure for Negligence Risk Situation 1: Ensure Industry Standard Training

· All Clean employees, upon joining should be made to go through a rigorous training and education period of 2-3 months to ensure they have adequate knowledge of the various tools, and chemicals they will be working with, as well as best practices in terms of using and disposing of aforementioned agents. Industry certified instructors may be hired on a contractual basis to conduct training sessions and ensure all new employees are tested.

                                                               2.policy/Procedure for Negligence Risk Situation 2:

​​​​a. Move headquarters to a dedicated facility, AND/OR

· Shifting headquarters to a dedicated facility will help ensure any accidental spillage caused does not affect people outside of the organization, as it eliminates the proximity of customers of other businesses present in the shopping center.

     b. Ensure Industry Grade Storage Protocols

· This can be done in conjunction with the procedure mentioned above, or in the event that moving headquarters proves too costly an endeavor. Ensuring that storage of chemicals and agents is done in a manner that minimizes or eliminates chances of leakage will also minimize the risk. This can be done by creating a dedicated facility for storage, consisting of multiple layers, acting as fallbacks for one another, as well as using Industry-grade containers to ensure no accidental spillage or leakage occurs.

3.Policy/Procedure for Negligence Risk Situation 3: 

Ensure Installation and Implementation of High-End Security and Surveillance Protocols

1. Installation of Identity and Access Management (IAM) Software, Surveillance cameras, assigning of roles and duties based on authorization and experience can help ameliorate some of the risk associated with Security. Advanced features such as Biometrics, Access Logs, and others may also be used to keep an account of all those who have accessed the storage.