letter

110-C Woodhouse Lane Savannah George 31419

April 1, 2010

Mr. Frederick Rozco, President Rozco Corporation 14641 Peachtree Boulevard Atlanta, George 303030 Dear Mr Rozco: On March 15, 2010 in response to a special television offer, I ordered a Tressel toaster from your company. The product arrived in the mail, apparently undamaged, on March 22. However, when I tried to operate the Tressel toaster that same evening I was distressed to find that it did not fulfil your claim to provide “fast, safe, profession hair-styling”. Instead it severely damaged my hair.

After following the instruction to “set up the toaster away from other appliances on a dry counter” in my bathroom, I inserted the steel comb and waited 60 seconds. Then I removed the comb from the toaster and following the instructions from a “Venusian curl” ran the hot comb through my hair. After just a few seconds, however, I smelled burning hair, and so I immediately placed the comb back into the toaster. When I did this sparks flew from the outlet. I reached to unplug the toaster, but I was too late; a fuse had already blown out. A few minutes later, after placing the fuse, I looked in the mirror and saw that my hair had been scorched in several spots.

I am returning the Tressel toaster (along with the unopened bottle of un-do shampoo), and I expect a full refund of $39.95, plus$5.90 for shipping costs. In addition, I am enclosing a receipt for the wig I purchased and will have to wear until the damaged hair grows out. Please send me a check for $303.67 to cover the refund for the Tressel toaster and clear the cost of the wig. Sincerely,

Annie Jolly

Q. As a director of the billing department of Sui Northern Gas Limited, you have authorized a rate reduction for the winter season. You have noted that the cost of providing power to your customers has dropped and you want to pass this savings on to public. Write a letter that will be sent to all customers, announcing the reduction in rates for the winter.