On 1/26/19, Alice Walker <[email protected]> wrote:

5 September 2017

Annotated Bibliography: Conflict Resolution

Conflict resolution: Using the “interest-based relational model.” (2016). Retrieved from http://www.mindtools.com/pages/article/newLDR_81.htm. This article focuses on six steps to resolve conflict in the workplace. The author lists the six steps, explains the six steps, and then has examples of applying the six steps to resolving conflict. This article also advocates maintaining positive relationships without becoming entrenched in one way of relating. The six steps that the author lists that are included in the interest-based relational model include:

1. Make good relationships a priority

2. Separate people from problems

3. Listen carefully to different interests

4. Listen first, talk second

5. Set out the “facts”

6. Explore options together.

This article is a practical approach that provides workable steps (with examples) that can be utilized in the workplace. From the list, leaders can use reminders to help people who are solving problems. Step 1 and Step 2 are especially useful to problem solving. This webpage is a great resource for a beginning conflict resolution lesson.

Lin, X., & Germain, R. (1998). Sustaining satisfactory joint venture relationships: The role of conflict resolution strategies. Journal of international business studies, 29(1), 179-196. Retrieved from http://www.jstor.org/discover/10.2307/155594?uid=3739896&uid=2&uid=4&uid=3739256&sid=21101613862061. This article presents a theoretical approach to conflict resolution situations between the United States and China. Resolving conflicts in international settings can challenge the best business practices but Lin and Germain provide options for learning to do so. Language differences and extreme cultural differences often are the cause of the conflict between people.

While lengthy and filled with technical language, this article provides in-depth information for solving conflict in an international setting. The insights provided can help in any international situation. The article, however, is so dense with theory that the concepts are difficult to understand. This article could best be used by experts in conflict resolution.

Pritchard, M. J. (2011). Visualizing social interactions: A guide to effective communication. Lawrence, KS: Jade-Douglas Publishing. Filled with diagrams, this book provides an overview of several communication challenges for every workplace, including dialogue, strategies, habitual behaviors, social awareness, situational awareness, and many more. One of the highlights of the book is that Pritchard develops a workplace situation, fills in dialogue, and explains how the participants fail to achieve the topic for that chapter. He then provides ways to avoid the problems in the future.

This book is a good resource for those seeking to understand ways to resolve conflicts even though the diagrams are often too involved for easy use. The stories highlight the conflict and the explanations work well with the stories. This book is an excellent resource for anyone who wants a deeper understanding of conflict resolution.