Part 2 RFP

Request for Proposal

Call Center Hardware Upgrade

Verizon Wireless

Please follow instructions in its order to effectively understand this proposal. The bidder can face cancelation if instructions are not met. Bidders are responsible to fully understand these instructions.

Verizon Wireless Call Center currently uses single monitors in their customer service department. They are interested in improving current condition to increase agent productivity and lower energy consumption. Verizon is looking for work in installing dual LED monitors. In current stand, they have 500 monitors to replace. With that, the call center will need 1,000 new monitors for a dual setup per desk.

For Verizon Wireless Call Center to evaluate all bids, all listed information in the Proposal shall be provided. Since there are specific information that is mandatory for submission, there will be instructions in how information needs to be received and submitted. Below in the proposal section will also detail technical and procedure information that is required for this bid. The special conditions section will go over safety and environmental details.

All bids shall be submitted by Jan 1st, 2020 by 12:00 AM CT. Bidders can also drop off their bid at the Call Center office at 120 N State St. Chicago, IL 60602. Bids will automatically be rejected if the deadline is not met. Deadline extension may be considered by December 1st, 2019. The company will push the deadline to Jan 31st, 2020 if needed. Bidders will be notified via email if a new deadline is needed by the company.

If an extension is not needed, the awarded bidder will be announced on Jan 15th, 2020. If an extension is made, the awarded bidder will be announced February 15th, 2020. Confirmation of winning bid will be sent by phone and email.

Bid preparation meetings will be open on December 2nd, 2019. In person meetings will begin on Dec 3rd-6th, 2019. Scheduling can be made by calling the number on the cover page. Unannounced bidders will be asked to leave the property if no appointment has been made.

Pre-Bid meetings will begin on Dec 3rd-6th, 2019. Pre-Bid scheduling can be made by calling the number on the cover page. Scheduling dates must be within the listed timeframe. Unannounced bidders will be asked to leave the property if no appointment has been made.

Bidders who couldn’t get project questions answered at the open meeting can bring their questions during the meeting. This meeting will be addressed in a professional formal matter by the project owner.

The project owner who will responder to bidder question will be Milan Parekh. The project owner can be reached by phone at 847-619-0773 extension 100 or email at [email protected]. The project owner’s office is at 150 N State St, Chicago, IL 60602.

After Dec 6th, 2019 when the pre-bid meetings are finished, the project owner will release a supplemental document to the existing proposal. It will include all questions that were received and announced during the pre-bid meetings. This document will be uploaded on the current contract website and will be released on December 9th, 2019.

When insufficient information from bidder is received and is considered for winning, Verizon Wireless Call Center will open a pre-award survey. Bidders who may need a pre-award survey will be notified a week prior to a scheduled meeting at a bidder’s facility.

Bidders who will be required for a pre award survey will need to prove the contractor their capabilities to handle this project. Verizon Wireless will evaluate bidder’s portfolio containing experience, financial stance, company history regarding proper business ethics. After that, Verizon will determine who to award this contract.

The requirements for a bidder’s bid are to be sealed before submission. That will prevent the bid being realtered after finalization. Bidders are required to place their paperwork inside a 9 ½” x 15” envelope. Bidders will need to tap their envelopes on both sides of pockets to prevent taper and will need write “Verizon Wireless Call Center Bid”. Inside the envelope bidder will need to include 4 copies of proposals. To submit this bid, you will be required to drop off in person at the address on the cover letter. This bid will be opened the day after last due date.

The main factor in picking a winning bid that’s reliable will be the quoted price for 1000 monitors that fit the company specifications. Two following factors will be on capability to finish this project on time and have ability to install these monitors.

Ethical Standards for this contract include the following.

· Bidders are required to list their qualifications truthfully.

· Bidders are prohibited from sending gifts to other bidders or the call center.

· Bidders shall disclose any relationships to prevent decision making problems.

· Bidders will treat all parties with respect and professionalism.

· Bidders will follow company rules and outside laws during this project.

The cost of obtaining a surety bond will be the bidder’s responsibility. Bond that work with this contract are payment bonds. If using a bid bond, verification will be done by Verizon Wireless call center and bidders will including it within the final proposal.

The bid proposal formatting shall be no more than 25 pages including cover page. The requirements of a cover page are to include the following.

· Printed on legal paper 8.5” x 11”

· 12-point font in Times New Roman

· Page number on the top right of each page

Verizon Wireless has already have numerous companies offering to take this contract. Listed below are the current companies asked to bid.

· Best Buy

· Tiger Direct

· DeVry Electronics

· Circuit Electronics

After a bidder has understood the general project requirements, they shall contact the contract company to provide a Letter of Acknowledgement. Letters can me sent via email to the contract owner. This allows the contract company to retrieve current number of interested bidders.

In this project, Verizon Wireless Call Center wants to replace their current single set up monitors with dual led monitors. This will improve employee efficiency and lower energy consumption from the current high consumption single monitors. Since there are 500 employees who need monitor replacement. The company will need to issue each employee with two monitors making the total amount of 1000 monitors. This project will start on February 1st-28th for the selected bidder. The call center will also provide a demo of instructions, proposal and specification awarded bidder.

This Engineering Contract section is an agreement to the terms of this project. This RFP will be tied with the Call Center and Milan Parekh’s team. This will go over what the team will be doing.

· All communication shall be made to the team leader Milan Parekh.

· Location of work site is 120 N State St. Chicago, IL 60602

· Business hours are Monday - Sunday 7am – 10pm CT

· In person meetings will begin on Dec 3rd-6th, 2019.

· Scheduling can be made by calling the number on the cover page.

· Appendix A & B are required to be finished by bidders

· A person who is specialized to review the equipment will be available from the company.

This contract is an agreement to the construction details. It is a legal binding agreement with Verizon Wireless and the awarded bidder.

· Work site will be at 120 N State St. Chicago, IL 60602

· Call Center and awarded bidder agree on project finish date.

· Bid bonds are needed during the submission of the proposal to confirm with the Contract owner of legitimacy.

· Cost of bonds are on the bidder.

· Letter of Acknowledgment is fully understood the item values in this project.

The cost of the needed LED monitor would be $1,000 for the monitor and $100 for installation. Bringing to total to $1,000 for installation. Asus are the ones who manufacture these monitors so pricing will have to be agreed with them.

Bid pricing is made up fixed costs like labor and materials.

There will be full reimbursement for parts that aren’t needed. Revision Labor will also be refunded fully if needed. The price to install each monitor is $100.

In case there is an escalation of labor and material costs. Escalation costs will be determined with the current labor and material costs with this formula.

= $1100 * (1 + B2) ^ C2

$1100 = current costs

B= Material costs

C= Time

The amount of time it takes to assemble monitors and install them will be detailed in the contract. The time of monitor delivery will also be needed.

The subcontractor chosen is Smith’s Tech Hardware. Their employees will be doing the installation of monitors. The contract will specifically state each person installing the monitors. Bidders will be aware of the subcontractor’s expertise to make sure they are experienced to handle this project. Contract information will also be provided in need for reach.

Smith’s Tech Hardware will be in command of the project. His name is Smith Jones. Jones will be contacting employees from the call center in need for an LED monitor. Jones will organize members to install them as well. He will also verify each workstation to sign off everything was properly set up.

If there are not enough bids for consideration that can extend the time for bid submission to 45 day. Doing so will extend all other activity as well such as meetings, deliver and project finish time. Evaluation of this bid shouldn’t take more than 6-8 weeks.

The addenda will include what reason bidders are bidding on. Documents needed for this proposal will be stated. An explanation will be shown to what a bid will be doing.

It will go over that Smith Jones will be replacing employee’s monitors to dual LED monitors. Documents needed would be the contract, bid and proposal. Hourly rate will also be disclosed with necessary regulation like licenses.

Contract can contain errors and will be resolved before finalization with the bidder. Wrongful information can include pricing errors given to bidders.

If a bidder answered a question unclearly, clarification will be made to the bidder. This will also repeat what exactly this contract entails which is the installation of led monitors to employees of the call center who want it. Bid proposal can face rejection if this is not clarified.

Bid pricing agreement will be signed and given to Verizon Wireless Call Center. This allows proper documentation of the agreement. Jones Tech Hardware would be signing this.

This timeline is a general idea of the process of proposal. The call center company will seek for vendors across the state to seek as many bids as possible.

Even though vendors can produce these monitors, delivery and training will be at the responsibility of the vendor.

Leading considerations for bid awardee will be based by pricing and previous expertise to handle project duties.

· Any documents submitted to Verizon Wireless becoming property of Verizon Wireless Call Center.

· Verizon Wireless Call Center has the right to remove this request for proposal.

· Bid proposal will be notified via email if in case Verizon Wireless Call Center cancels this proposal.

· Verizon Wireless has the right to ask at any moment to obtain more information to their RFP.

· Any data provided by Verizon Wireless Call Center that will be made public information from consultants will need written approval first from the contract owner.

· Any business who works with Verizon Wireless Call Center must prove ownership of insurance. Proof of insurance will be required before start of project.

This section asserts the terms and conditions what is expected by bidders for Verizon Wireless Call Center. Submitting this proposal to Verizon Wireless Call Center automatically subjects the bidders to being aware of the general terms and conditions.

· Verizon Wireless has the right to reject bidders and any step in the process.

· Bidders are subject to equal opportunity that applies to local and federal laws regarding civil rights.

· Outside workers are not to discriminate any employee inside Verizon Wireless Call Center. If violated, contractor will be rejected from project.

· Insurance must be valid in the state and work with Verizon Wireless Call Center. All parties outside the call center are subject for verification before project start.

· Contract owner will monitor work performance from contractors to ensure efficiency is being met during the project.

· Travel expenses for contractors will be approved first by the contract owner.

· If any party can’t meet project requirements or breach the contract during project period, Verizon Wireless can terminate any party member. Verizon Wireless will compensate any party member that is terminated without reason.

· Documents whether finished or unfinished if in case this project is canceled, ownership will belong to Verizon Wireless Call Center.

Acknowledgment Letter for bid no. ______

(RFP Description)

(Project Description)

Attention: ___________________________ Date: 10-16-2019

(contact representative)

Receipt of the above captioned Request for Proposal is hereby acknowledged with the following comments:

We will submit a bid on or before ______________________

We will not submit a bid for the following reasons: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

__________________________ has been assigned to be the primary contact person for the bid submission process. The contact telephone, fax, and e-mail are as follows.

Telephone 847-619-0073 Ext.100

Fax 847-619-0072

E-mail [email protected]

Designated

Officer ________________________________

Title ________________________________

Address ________________________________

________________________________

How I chose these potential suppliers:

Suppliers have been chosen based of off reliability, and dustiness to complete this proposal.