Final Project Package

Table of Contents

Interoffice Memorandum .................................................................................................................... 5

Introduction ......................................................................................................................................... 6

Executive Summary ............................................................................................................................. 6

Scope Statement ................................................................................................................................... 7

Goal Definition .................................................................................................................................... 7

Goals that address the mission ............................................................................................................ 7

Goals that address self-sustainment ..................................................................................................... 8

Objective Definition ............................................................................................................................. 8

Cost ...................................................................................................................................................... 8

Project Objective ................................................................................................................................. 9

Project Deliverables ............................................................................................................................. 9

Milestones ......................................................................................................................................... 10

Technical Requirements ..................................................................................................................... 10

Limits and Exclusions ........................................................................................................................ 10

Work Breakdown Structure ............................................................................................................... 11

Work Breakdown Matrix .................................................................................................................... 11

Network Diagram ............................................................................................................................... 11

Project Organization Chart ............................................................................................................... 12

Reporting Structure of Team Members ............................................................................................ 12

Decision Making and Concern Levels Matrix ................................................................................... 13

Risk Management Plan ..................................................................................................................... 13

Risk Analysis .................................................................................................................................... 13

Risk Assessment ................................................................................................................................ 14

Risk Scoring Matrix .......................................................................................................................... 14

Risk Assessment Table ...................................................................................................................... 15

Risk Response ................................................................................................................................... 15

Risk Response Matrix ....................................................................................................................... 16

First Highest Risk …........................................…….......................................................................... 16

Second Highest Risk .......................................................................................................................... 17

Resource Management Plan ............................................................................................................... 17

Communication Management Plan .................................................................................................... 18

Stakeholders ....................................................................................................................................... 18

Communication Plan Matrix ............................................................................................................... 19

Method for Updating the Communication Plan ................................................................................. 19

Existing Systems ................................................................................................................................. 19

Escalation Process .............................................................................................................................. 20

Performance Measurement and Control Approach ............................................................................. 20

Unscheduled Audits ........................................................................................................................... 21

Deliverable Audits .............................................................................................................................. 21

Team Phase Audits …………………….…………………………………………………………….21

Final Audit ......................................................................................................................................... 22

Customer Review .............................................................................................................................. 22

Conclusion / Recommendation ......................................................................................................... 23

Lessons Learned ................................................................................................................................ 24

Final Summary ................................................................................................................................... 24

Interoffice Memorandum

TO:

FROM:

SUBJECT: Final Project Plan for Lava Java Coffee House

DATE: 06/23/2016

This final project for Lava Java Coffee house has been effectively finished and has built up a complete arrangement. This group will make a layout that the organization can take after. The venture is with the end goal of making another organization (start-up) yet will likewise be to a great degree helpful as the organization gets to be ready to venture into various markets. This layout will likewise make esteem for the organization as an attractive item to different associations wishing to move into the portable espresso commercial center.

Introduction

A coffeehouse has dependably been more than a spot to have refreshments. It is a spot to mingle, ideate, have a great time and meet new individuals. As Starbucks puts it, it's the third place, a home far from home or office. Likewise, because of the focused and occupied ways of life that individuals lead today, a café close to their work or home has turned into a noteworthy purpose of unwinding. This report points of interest out a venture arrangement for opening up a coffeehouse, uniting the different things that must be considered and exercises that ought to be performed to effectively open the café. Different components of the task, for example, venture scope, work breakdown structure, asset administration arrangement, and correspondence plan and hazard administration are tended to, in this way guaranteeing the undertaking is successfully thoroughly considered and arranged in an organized and exceptionally point by point way.

Executive Summary

In this document we will disclose our arrangement to begin a business called "Lava Java Coffee Shop." In the venture contract, we clarify how we will build up an arrangement to open this versatile café to address client issues. We additionally will exhibit a venture degree that elucidates the task idea, it will clarify the "who, what, where, when, and how" of our arrangement to begin our business experience. This report will examine the undertaking deliverables, dangers, targets, imperatives, prohibitions, and acknowledgment criteria our group will meet with a specific end goal to build up this organization. The group has made a Work Breakdown Structure/Project Schedule, which you will discover in a joined Microsoft Project record. Likewise connected you will discover a Risk Management Plan as an Excel spread sheet. The Budget Resource Plan clarifies the procedure that was utilized as a part of request to make a financial plan that fits our new organization. Correspondence is the key, so we have made a Communication Plan to clarify how our group will speak with each different and additionally outside partners, resolve issues, and what gatherings are wanted to guarantee we have an effective new starter business.

Scope Statement

The venture scope explanation is essentially considered as a handy position of undertaking administration in which a group fundamentally attempts to fulfill the assignments. In any case, it is not a simple errand, but rather on the premise of isolating explanation of the work, it can be accomplished deliberately. Along these lines, it can be depicted as beneath through putting forth area of the degree articulation. The undertaking portrayal and venture item are important part of the task scope proclamation. Along these lines, it can be expressed that this anticipates would make an Internet bistro almost a school grounds as a venture item. It would be otherwise called Java Lava Coffee Shop on account of the accessibility of PC office for the clients/understudies. Thusly, for the benefit of this anticipate creation, the necessities of the understudy can be satisfied everywhere degree with current innovation, a position of socialization, and a decent study place, including a spot to get great espresso.

Goal Definition

As indicated by the key partners, the base achievement model of a task is the acknowledgment of the clients of the administrations and items, and in addition different offices. This is one of the principle angles that make a fruitful business environment. Notwithstanding, the acknowledgment rule of the client depends on nature of the items and administrations. In the meantime, observing and measuring of the undertaking quality is important to control the monetary allowance and satisfy the goal of the business. Hence, it can be measured with the assistance of director to focus about the advancement of the venture on the calendar premise. The acknowledgment criteria of the whole venture are viewed as like underneath:

1. The espresso must be hot or as per the prerequisite of the clients.

2. Lava Java Coffee House must be an eco-accommodating coffeehouse that conveys new environment to breath and hygienic spot.

3. The espresso must meet the standard of sustenance security prerequisites in which the amount of caffeine would be insignificant to ensure the soundness of the clients.

4. The espresso must be affirmed by Fair Trade International before serving to the clients.

5. The execution details of the espresso must be the quality standard and ready to accomplish refinement by overhearing people's conversations suggestions.

The espresso must be elevated as claim to fame espresso to the general population that is known and to the general population that would meet.

Goals that address the mission

1. No less than one individual from the task administration group will be accessible on location amid available time from Monday to Friday.

2. The proprietor of the coffeehouse will be accessible all the time nearby or by telephone.

3. Development grants are in principle and current.

4. Contracting procedure of the coffeehouse representatives will be done no less than one week before the end of the task.

5. Preparing material for the new representatives is prepared.

6. Conveyance of the kitchen hardware will be done Monday second week of beginning the venture.

7. Conveyance of Lava Java Coffee House material like espresso, milk and others will be conveyed Wednesday a week ago of the venture.

8. Lava Java Coffee House will be in consistent with zoning laws, and every single other law and directions required.

9. All gear will work legitimately, and have an adjusting and guarantee that gives at least following day administration.

10. All electrical, pipes, and occupant changes will be finished to all codes and working appropriately toward the end of the undertaking.

11. Espresso producers' will have a base ability to surpass 2,000+ glasses for each day.

12. Furniture, tables, and seats will be conveyed one week before the end of the task.

13. 500 menus will be conveyed one week before the end of the task

14. Signage will be introduced before the end of the task.

15. Finished floorplan will have a base seating limit of 30 individuals.

16. Venture extension won't be changed.

Goals that address self-sustainment

1. The undertaking will be done in 8 weeks without any than one week expansion.

2. The general expense of the undertaking can't surpass USD 200,000.

3. Temporary workers taking a shot at the kitchen and completing must hold fast to the undertaking plan with no postponements. All contractual workers will complete their work most extreme 2 days before the end of the venture.

4. On the off chance that there is a blunder on menu printing, it ought to be rectified in close to 3 days including conveyance of the revised menus.

5. Operation licenses must be prepared by the day the venture is finished.

6. Wellbeing office investigation must be done and current right now the venture is finished.

7. On the off chance that there are any progressions to the timetable of task they must be talked about between the proprietor and undertaking director.

8. All installments made for any reason must be done under control with the proprietor's and the task chief are mark.

9. All required material and hardware must be conveyed to the venture site in an auspicious way to hold fast to the end of task finishing date.

10. Quality and expenses of development material, and work costs, must stay inside spending plan, and meet venture chief's endorsement.

11. There must not be any false impressions with correspondences on undertaking assignments and errand plans.

12. All required subsidizing must be set up toward the beginning of the undertaking.

Objective Definition

The undertaking of opening a coffee house close to a college grounds is essentially intended to meet the target of expanding income after some time through building client’s connection and clients' familiarity with the area. Along these lines, the general target of this anticipates is "To build clients' base through publicizing and in a broad way and take an aggressive lead in the business sector." Now, to meet this goal of the undertaking, a few objectives ought to be required. In this, the principal objective of the task would make a society of socialization that can accomplish to build client's base. Further, the other objective of the undertaking would educate clients through making mindfulness programs. In the meantime, giving great administration and item quality would likewise be an objective to accomplish the goal of the undertaking.

Cost

Financial plan is imperative with a specific end goal to foundation of the PC café to begin the business successfully and effectively. This can be comprehended from the beneath table:
Estimated Labor	$25,000
Estimated Materials	$26,000
Estimated Contractors	$25,000
Estimated Equipment and Facilities	$15,000
Estimated Travel	$10,000
Total Estimated Cost	$89,000

Project Objective

The fundamental goal of this anticipate is to expanding income after some time through building clients connection and clients' familiarity with the area. In any case, there are a few different targets of this anticipate can be considered as beneath:

· Increase clients' base through promoting and in a broad way and take an aggressive lead in the business sector.

· Making a society of socialization that can accomplish to expand client's base.

· Informing clients through making mindfulness programs and giving great administration and item quality.

· Making secure and sound environment for the understudies to concentrate on, unwind and have a ball in the PC café.

· Developing a commercial center particularly for the understudies to guarantee procurement of espresso necessity by them.

Project Deliverables

As far as task deliverables, it is considered as the unmistakable items created from an undertaking. It is the genuine reality that without deliverables, the undertakings would be pointless. Subsequently, deliverables demonstrate that why task is made. In this worry, the unmistakable yields or administrations of this anticipate can be seen as meeting the whole extravagant prerequisite as proposed in the PC espresso business. In this, the deliverables would be as finished Java Lava Coffee Shop with all the obliged foundations to work inside spending plan and calendar. Presently, alternate deliverables of the task can be considered as:

· The Evaluation of Potential Architect and temporary worker.

· Getting significant licenses and endorsements for the genuine development of the PC coffeehouse.

· Commissioning of the café and running the exercises for the clients.

· Hiring of an inside creator to outline and deliver custom seats for its feasting range.

· Making great association with the clients subsequent to running the coffeehouse operations.

· Receiving more income/incomes as the benefits through this anticipate.

· Reputation in the business sector because of nature of the espresso.

· Receiving augmentation in pieces of the pie after consistent business operation.

· Satisfaction and steadfastness of the clients because of offices of the PC café.

Milestones

It is vital for achievement of the undertaking since it makes the technique straightforward and focus on the goals. In this, assignments of the task and their consummation dates can be included to make the project simple and viable. This can be comprehended from the accompanying table:

Phase	Milestones of the Project	Completion Dates
01	Find support for new building location.	6/01/2016
02	Research Locations for opening	6/03/2016
03	Discuss with City Council or Commission on opening of new business.	6/17/2016
04	Find appropriate area for the business	6/24/2016
05	Scout that area for business	7/01/2016
06	Find a building area or a building that can be renovated	7/08/2016
07	Preparation of site facilities for implementation	7/15/2016
08	Install Equipment	7/22/2016
09	Train and Hire crew	08/05/2016
10	Open for Business and Run sales analysis.	08/12/2016

Technical Requirements

The specialized necessities are the vital angles with a specific end goal to make the venture practical. In such manner, to make Lava Java Coffee House useful, it would require PCs, solid, quick and dependable Wi-Fi, electrical plugs in a couple of various spots, and agreeable seats with cushioned seats. In this, PCs would be used by the understudies for web surfing and study. Further, the web availability would motivate the clients to use through android cellular telephones for Facebook, Twitter, and other systems administration locales. These offices would expand the clients gathering on the customary premise when they would get such kind of offices. The electrical plugs in a couple of various spot would build the productivity of electric supply for the clients that can use to charge their cellular telephones effortlessly and advantageously. In the meantime, the agreeable seats with cushioned seats would lose the clients and fulfill them feel. They can appreciate coffee tastes with loose personality.

Aside from this, the other specialized necessities that are expected to make this anticipate useful are the bar-style counter seating at a tallness that permits representatives to change to working holding up. Along these lines, the clients would feel regarded. Further, money registers are additionally required to keep up the day by day gathering of the café. Non-table seating alternatives, for example, couches and armchairs can likewise be considered as expert administration of the café in view of the clients' prerequisites. Great music framework can likewise be given by the administration of the café for music sweethearts. They can appreciate espresso in musical environment and it would make the business beneficial than the contenders.

Subsequently, this coffeehouse would require/need a coffee machine that is a gadget particularly intended to drive high temp water through coffee shots. In the same way, this hardware incorporates a unique processor keeping in mind the end goal to crush coffee beans. It is accepted that coffee granulating is a fragile methodology that is an alternate crushing standard beans. Here, pack would be expected to push the coffee into spot furthermore needs demitasse containers or shot glasses to hold the shots before empty them into the beverage for clients. Furthermore, metal containers are additionally regularly used to hold milk some time recently, amid and subsequent to steaming of the espresso. At this stage, coffee machine is important to make the undertaking practical.

Presently, Coffee Equipment can be considered as the most vital hardware to make the undertaking useful. In this, the espresso brewers normally utilized as a part of cafés intended to make and store them a lot of espresso when the clients would buy. Further, an additional touch of class with great espresso mugs for clients can be the positive effect when clients need to drink their espresso in the shop. In addition, processors is likewise required that is intended to granulate a lot of espresso and can permit to pound the espresso rapidly.

Limits and Exclusions

Limits: The limits of the venture would be to permit little changes to the outline of the undertaking once it has as of now been begun. To not be Included: The things that would not be incorporated into the task are the Business Plan, and Startup Location, and in addition Operating Budget, and Interviewing and Training of the Staff.

To be Included/Exclusion: The avoidance of this anticipates can be seen as beneath:

· Exclusion to the venture would comprise of upgrading the task once it has initiated alongside exchanging areas a minute ago.

· The avoidance of the additional representatives and offices are likewise compulsory from the task arrangement.

· Shortening or broadening the venture fulfillment as required in the task.

· Planning and buying an office

· Executing crucial redesigns giving to the configuration gave by the client

· Setting up the gear

· Hiring staff

· Their must be allows and licenses so as to perform redesigns.

· Equipment stock to make the procedure simple and compelling.

· Employees procured would be appropriately prepared by shop's representing methodology, and government, and additionally neighborhood wellbeing and employment directions.

Work Breakdown Structure

The work breakdown structure for Lava Java Coffee Shop venture, which is a breakdown of the distinctive periods of the undertaking into constituent exercises and assignments at a granular level is appeared in the underneath picture. As can be seen the venture is separated into 6 noteworthy stages and sub undertakings, which would be done in parallel to effectively accomplish venture objectives.

WORK BREAKDOWN MATRIX

Network Diagram

Given that the project is on a very tight schedule of being completed within a very aggressive schedule, it is very critical that we are able to effectively identify the activities that are on the critical path and manage them well so that they are not delayed and can be completed within time. The network diagrams of the project with the activities on the critical path are shown below; the activities that are in red are the activities that are on the critical path. The network diagram for the coffee shop project is shown below that gives a different view of the project activities and schedule that can be used to see what are the tasks that are happening in parallel, the amount of float that is available should it be necessary in case there are delays.

Project Organization Chart

This chart will illustrate the flow of communication within the company structure.

Reporting Structure of Team Members

Per the basic leadership and concern levels framework underneath the accompanying reporting structure will be taken after for the term of this anticipate. The last acknowledgment of this anticipates will be chosen by both the Chief Executive Officer (CEO) and the Chief Financial Officer (CFO). Endless supply of the undertaking the CEO and CFO will survey all documentation to figure out whether the general venture was a win. All real extension changes will be assessed by the senior administration group to be endorsed. All through the undertaking all real hazard evaluations will be exhibited to the senior administration group by the venture director for investigation. Senior administration has the last say on regardless of whether extra time or monetary need will be allotted to beat the danger. Venture reviews will be regulated by the audit board of trustees and all discoveries will be exhibited to the CEO and CFO. The reviews will help in surveying if the venture was a win or disappointment. The undertaking will be administered by the task supervisor who is in charge of changes, deviations, and the correspondence arrangement. The undertaking administrator will assign, as required, errands to the Web Design Manager. The colleagues are to bring all issues that may change the degree, length, or expense of the undertaking to the venture administrator's consideration promptly.

Decision Making and Concern Levels Matrix

Level	Type	Responsible Party(ies)
One	Completion of Project	CEO
Two	Changes to major scope Major Risk Assessment Failures along with Successes	CFO & CIO
Three	Communication Plan Scope deviations (minor)	Owner
Four	Changes to scheduling based on the overall related project	Project Manager
Five	Work packages and all related activities	Project Team Members

Risk Management Plan

Another key zone that would require center for viably and effectively finishing the venture would be resulting that there is an organized way to deal with recognizing the different dangers that can hit on the undertaking and afterward taking after best practices to guarantee that appropriate reactions and possibilities for the different dangers are readied. For Lava Java Coffee Shop extend the danger assessment network that is utilized for recognizing the different dangers that can affect the task, the level of effect on the three requirements, the likelihood of the danger happening are performed to think of a weighted danger score that aides in viably guaranteeing that real dangers are distinguished and legitimate reactions to these dangers made.

Risk Analysis

In any undertaking, there are dangers required in the accomplishment of the venture. The conceivable danger for Lava Java Coffee Shop has been surveyed and recorded underneath. The dangers are recorded from the minimum anticipated that danger would the largest amount of expected danger. Additionally included is the danger evaluation table. The table shows different categories of the risk. The table shows distinctive classifications of the danger. Such things that arranged the danger are, the danger itself, date of danger, rank of the danger, stage inside venture that danger happened, likelihood of danger happening, effect of the danger, impact of danger, moderation of danger. Different classes of the table are occasion that set off the danger and an alternate course of action for the danger if the danger happens.

Risk Assessment

This format is to be utilized for recognizing hazards and making gets ready for how to stay away from them (negative risks) or how to get them going (positive risks) and what to do on the off chance that they happen (contingency plans) and overseeing them all through the undertaking.

RISK SCORING MATRIX

	Very high
	High
	Medium
Impact	Low
	Very low
		Very low	Low	Medium	High	Very high
		Probability

RISK ASSESSMENT TABLE (using the above scoring matrix)

Risk	Probability	Cost	Schedule	Scope	Quality	Risk Score
Being denied or delay the final plan agreement by the city	80%	2	5	5	4	14.4
City site permitting process requiring more than the required time frame for the standard submission for configurations	70%	2	5	3	1	6.6
Delay in License Agreement with Carrier/Customer	30%	3	3	4	2	3.0
Infrastructure Availability or Lack of	30%	5	5	2	2	2.5
Delays in construction due to city operational events	30%	3	3	2	2	2.3
Labor Unions	20%	2	1	3	1	1.4
Equipment availability	15%	1	4	2	1	1.0
Installation issues	10%	2	1	1	5	0.5
Coverage Shortfalls	10%	2	2	2	2	0.4
Specialized dance floor installation	5%	2	2	1	1	0.3

Risk Response

For each risk we have established that the activity that should be gone for broke ought to happen: acknowledge, shape, lessen, or exchange the danger. Walled you in will locate the accompanying danger table that will distinguish a brief emergency course of action sketching out these dangers took after by a point by point depiction of the two dangers with the most astounding expected qualities.

RISK RESPONSE MATRIX

ID	Risk Name	Risk Description	Impact	Probability	Risk Ranking	Positive/Negative	Proactive Response Plan	Trigger Event	Reactive Contingency Plan
			VH,H,M,L,VL	VH,H,M,L,VL	What is the risk color code?	Is this a positive or negative risk from the risk matrix?	What proactively can be attempted to make the risk happen or prevent it?	What do you think will trigger the event?	What are your backup plans if the risk should occur?
1	Poor distribution channels	The means of transporting coffee raw materials from suppliers is not good	H	L	Red	Negative	One is devising new transportation channels that ensure safety of coffee, employment of new transportation technologies and finally introducing containers with cool and try conditions	Obsolescence	Employ new methods of transporting coffee raw materials to the shop
2	Unprofessional services to coffee customers	Employees of coffee shop providing poor services in serving the customers	H	L	green	Negative	Train employees hired in the shop to ensure that the chances of this risk occurring becomes minimal. The employees should be trained on their areas of specialization at the shop.	Lack of training tools and training experts	Employ special experts from big coffee shops to train the employees
3	Work injuries to employees	The employees when serving customers get injured due to accidents	H	VH	Red	Negative	Insure the employees with an insurance firm dealing with compensations on employee injuries	Accidents caused by employee recklessness	Claim for the insurance cover from the insurance firm
4	Attaining the shop objectives	If the coffee shop meets its targeted goals in the business	VH	VH	Green	Positive	All the stakeholders, directors and employees of the company should work towards attaining this objectives.	Commitment of all the coffee shop stakeholders	Reward all the employees for the good work done in achieving this goals
5	Coffee shop operating into a foreseeable future	The coffee shop progresses into foreseeable success due to commitment	VH	VH	Green	Positive	Provision of customer satisfactory services by employees serving them	Quality services offered to customers in the shop	Continue serving customers with the same spirit
6	Competition from other coffee firms	There may be competition that comes from other coffee firms that enter the market	VH	H	Red	Negative	Different strategies to be set by the coffee shop on how to handle competitors	New ventures to the market	Increase the quality and diversification of coffee
7	Deficiency of finances	The resources of maintaining the resources may not be enough	M	L	Red	Negative	Enough resources should be put aside to meet constraints in future	Lack of financial planning	Financial planning that meet emergencies
8	Profit attained	The target profit is obtained in operations of the coffee shop	H	L	Green	Positive	Wastages in various departments should be minimized and controls should be put in place	Efficiency	Target higher profits
9	Good reputation	The firm earns a good public image from the services offered to consumers	H	VH	Green	Positive	Quality services offered to coffee consumers and ensuring customer satisfaction	The kind of services offered to consumers	Taking advantage of the good reputation to win more customers
10	Larger market coverage	The coffee shop serving a larger portion of the market shares when offering services	VH	M	Green	Positive	Taking a larger market share in serving coffee customers from all corners of the country	The stakeholders commitment	Ensure a bigger market share is covered
11	losses	Losses are incurred from sales of coffee made	VH	VL	Red	Negative	Selling coffee and services offered to coffee in a higher price more than the cost	Lack of analysis on costs and expenses	Set methods of preventing the losses from occurring again
12	Inadequate skilled personnel on coffee service provision	This is where there is lack of enough employed personnel that can provide quality services	H	L	Green	Negative	Training personnel on areas related to coffee services and enhancing quality service	Lack of training ground and training expertise	Involve the unskilled employees in training grounds
13	Adverse government rules and regulations	The government introduce strict rules that hinder the operations of the shop	H	M	Green	Negative	Following of the laws and regulations of the government when providing services	Poor services offered by other coffee firms	Obeying the laws of the country
14	Diversification of coffee services	This is where the shop will be able to provide diverse coffee services like white, black coffee and chocolates	H	H	Green	Positive	Introduce new product services apart from the current services offered	Aggressiveness of the stakeholders	Quality and diverse services offered to customers
15	Provision of timely services	The coffee services are offered on time to the customers	H	H	Red	Positive	Employ new technology that makes coffee processing faster	New technology	Timely serving of coffee
16	Job creation and employment	The coffee shop offering the public with jobs into the firm	VH	H	Green	Positive	Coming up with the shop that offers and services customers of coffee addicts	Need for winning good public image	More services and more sales are made to the public
17	Increased customers for coffee	The number of coffee addicts increases and more is demanded	VH	VH	Green	Positive	Advertisements are made and public participation is encouraged in shows relating to coffee services and products	High demand	More sales hence higher profit earned
18	Entry of substitutes to the market	Other products overtaking coffee services enter the market such as tea	H	L	Red	Negative	Do more advertisements in favor of coffee products and the importance's of coffee against the substitute	Innovations and market entries	Effective promotion channels introduced
19	Low pricing of coffee	The clients and customers pay less for coffee services	H	L	Green	Negative	Improving the quality of the product to suit a higher price in the shop	Poor coffee quality	Increase the quality of coffee products and services.
20	Lack of enough equipment's and tools	The shop may not have adequate equipment that help in provision of quality services	H	L	Red	Negative	Employing the required equipment in provision of services at coffee shop	Poor financial planning	Buy the right equipment that will enhance quality services
21	Employment of modern technology	The e coffee shop introduces a faster working technology that provides services faster	H	H	Green	Positive	The management of the coffee shop should be aware on the trending technology so that they can employ	Quick services to customers	Quick services offered
22	24-hour economy	The coffee shop working day and night without closing at any time possible	H	VH	Green	Positive	The stakeholders should agree on the introduction of a full time operation of the shop	More profit and sales	The shop will register a higher profit and make more sales
23	Unique services in terms of quality and quantity	The shop will be providing services different from what other shops are offering in the market	H	H	Green	Positive	Look on strategies and initiatives that will involve new ways of offering unique services to customers	Winning more customers in the market share	Enjoying economies of scale
24	Efficiency	The shop operates at low cost and high profit and with minimal wastages	H	VH	Red	Positive	The shop introduce mechanisms that control costs and target a higher profit to the shop	The need for earning profit	Successful operations is achieved in the shop
25	Language barrier	The shop owners, employees and customers do not understand each other due to language difference	H	M	Red	Negative	There should be a common language to be understood by all people in the market or a language translator in the shop	Diverse communities	Employ a language translator in the shop
26	Poor location of the shop	The coffee shop is located in a place that the suppliers and customers cannot access	H	VL	Green	Negative	Set a new location for the shop that is accessible in the market by customers and suppliers	Lack of enough information relating to location of customers and suppliers	Reallocate the coffee shop
27	Unfavorable change in tastes and preferences	The tastes and preferences of consumers change	H	VL	Red	Negative	Get informed about consumer changes in tastes and needs	Attitude	Adjust to meet consumer tastes and preferences
28	Risk of fire	There may be fire in the coffee shop building	VH	L	Red	Negative	Insure the building that the shop is located with a insurance firm	Accidents or recklessness	Claim for the insurance cover from the insurance firm
29	Friendly uncompetitive environment	The environment surrounding the coffee shop may not have a competition	VH	M	Green	Positive	Earning a big market share that prevents or undermines entry of other coffee firms into the market	Big market share	Enjoy profits and monopolism of the shop
30	High demand of coffee	The need for coffee products and services becomes high in the market	H	H	Green	Positive	Provision of customer satisfactory services by employees serving them	Quality services offered to customers in the shop	High profit and sales earned
31	Availability of enough resources	The is available resources to carry out day to day operations	H	VH	Green	Positive	The shop should ensure that there are enough resources to perform its operations	The targets of starting a coffee shop	Smooth operations in the shop is realized
32	Friendly government rules and regulations	The laws provided by government is friendly to the shop like incentives	VH	M	Green	Positive	Make decisions that comply to government laws in the country	Obeying the laws and regulations of the country	Loyalty to the government laws and regulations
33	Poor management	The shop executives practice such vices as frauds and embezzlement of funds	H	VL	Red	Negative	The management should involve the employees and other departments in the management function of the shop	Lack of integrity	Enroll a new management group
34	High taxation	Government charge high tax on coffee services and products	H	H	Red	Negative	Comply to the law and make proposals to the government on the effect of the taxes imposed	The need of government to earn revenue	Adjust the pricing to suit the high tax imposed on the product and services
35	Absenteeism of employees	Employees become absent	M	L	Green	Negative	Educate employees on importance of commitment to work in the coffee shop	Lack of employee motivation or management	Advice employees on the importance of being principled
36	Lack of planning	The coffee shop fails to do a business plan on market and finances	M	VL	Green	Negative	Make plans about the shop that concerns markets and finances	Poor planning skills	Have a business plan
37	Expansion of the coffee shop	The shop becomes bigger in size and services offered increase	VH	VH	Green	Positive	Engaging all the shop stakeholders in the service provision and operations of the coffee shop	Commitment of all the coffee shop stakeholders	Profits and revenues are registered
38	Higher coffee pricing	The clients and customers are willing to take services in the coffee shop even at a higher price	H	VH	Green	Positive	Provision of high quality coffee services that suit the pricing	Need for more profit	Profits and revenues are registered
39	Customer loyalty	The customers love to take services in the coffee firm only	H	H	Green	Positive	Provision of satisfactory quality services to customers	Quality services offered to customers in the shop	Increased customers to the shop
40	Insecurity	There is insecurity resulting from to burglary and robbery	VH	M	Red	Negative	Employ security personnel to deal with security of the property in the shop	Greed	Employ more persons that ensure security is available
41	Meeting customer requirements	The shop is capable of meeting customer needs at any time	H	VH	Green	Positive	Provision of services based on customer need and preference	Increase in number of customers	The shop will register a higher profit and make more sales
42	Pollution of the nearby environment	There is pollution to the immediate environment due to the operations of the coffee shop	VH	L	Red	Negative	Introduce methods of handling and controlling pollution in the immediate environment of the shop	Availability of waste products	Get involved in cleaning the immediate environment

First Highest Risk

The first high risk to the project is Poor distribution channels. Poor channel distribution issues can happen when your channel accomplices have insufficient item or business sector learning. The outcome is poor support of your clients and lost deals opportunities. You're advertising group can beat this issue by giving preparing projects and aides that enhance item information. Offer confirmation courses that empower people and accomplice organizations to meet all requirements for higher status in your channel. Give backing to divert showcasing programs through subsidizing or promoting material, for example, test ads or direct advertising effort.

Second Highest Risk

The second highest risk is unprofessional services to coffee customers. Continuously be watchful for things you can do to help the client without being nosy or tyrannical. Pay consideration on what is being said, and be set up to go an additional progression with a specific end goal to determine the client's issue.

Resource Management Plan

Given that accompanying Lava Java Coffee House would cause a great deal of exertion, time and venture, having the right individuals for the task and dealing with the undertaking group in a successful and effective way would be essential. The venture group for this anticipate is given beneath would be there for the span of the undertaking, and allotted different errands that would should be finished. There would be extra individuals connected with if required in light of a particular necessity that might be there.

S No	Name	Role	E-Mail Address	Telephone
1	Elicia Lewis	Project Manager, Owner	[email protected]	3235272955
2	Brandy Morgan	Interior Designer	[email protected]	3235684523
3	Morgan Franklin	Painting Contractor	[email protected]	3236987456
4	Brooklyn Lewis	Shop Manager	[email protected]	3235274154
5	Diamond Hawkins	Staff Member	[email protected]	3109436875
6	Noel Slack	Investor	[email protected]	3105289641

Communication Management Plan

The communication plan is an exceptionally key segment of fruitful task execution which would help the undertaking group to viably cooperate, be upgraded and resolve issues in a quality making way, and would be a crucial part of effectively finishing the venture. The connected arrangement demonstrates the diverse sorts of correspondences, the type of correspondence, individuals who are included with contact data, the recurrence of correspondence and the individual who is in charge of guaranteeing culmination of deliverable. It basically has every one of the things that are vital for keeping every pertinent partner redesigned, getting clarity and setting right desires and guaranteeing that any obstructions in method for effective venture finish are expelled. The correspondence arrangement for the task is exhibited beneath.

WHAT	WHEN	WHERE	OWNER	ATTENDEES
Status & Team Meeting	Every 2 weeks Monday 10-noon	Coffee shop office	Coffee Manager	Team or all staff members
Called Meetings	As needed or as requirement of any staff member	Coffee shop manager room	Person who calls & leads meeting	Coffee shop manager, leader and staff member those called meeting
Board Meeting	After complete each financial year 15 May	Company official headquarter	Board of Directors	All major stakeholders

WRITTEN COMMUNICATION
WHAT	DUE WHEN	METHOD OF DELIVERY	SENDER	RECEIVER
Meeting Minutes	2 days after the meeting	EMAIL	Note Taker	All participants
Action Item Log	4 days after the PMO Status meeting	EMAIL	Note Taker	All participants
Meeting Agenda	2 days before a meeting	EMAIL	Meeting Facilitator	All meeting participants
Status Reports to Manager	Weekly Tuesday By noon	Paper Copy	Team Members	Project Manager
Project Schedule Updates	Every 2 weeks Tuesday By COB	Update Project Schedule then EMAIL	Team Members	Implementation Schedule Owner
Status Reports to Meeting Success	2 days after the meeting	EMAIL	Meeting organizer or meeting owner	Management or coffee shop manager

Stakeholders

Stakeholder	Title
Elicia Lewis	Owner
Brandy Morgan	Marketing Coordinator
Bella Pettis	Supplier
Morgan Franklin	Project Manager
Brooklyn Lewis	Store Manager
Diamond Hawkins	Marketing Intern
Noel Slack	Assistant Manger
Raine Broussard	Quality Control Manager
Brandy Morgan	Project Administrator

COMMUNICATION PLAN MATRIX

Document Description	Audience	Expected Action	Comm. Class	Input Method	Output Method	Frequency	Responsible resource
Develop Project Charter	Project Sponsor Project Team Stakeholders	Interaction	Mandatory	1. Project Statement of Work 2. Business Case 3. Contract	1. Project Charter	Once a week	Elicia Lewis
Identify Stakeholders	Project Team	Issues to be submitted when they occur	Mandatory	1. Project Charter 2. Procurement Documents 3. Enterprise Environmental Factors	1. Stakeholder Register 2. Stakeholder Management Strategy	Discussion	Brandy Morgan
Develop Schedule	Project Technical Staff	Individual status submitted every Wednesday	Mandatory	1. Activity List 2. Activity Attributes 3. Project Schedule Network Diagram	1. Project Schedule 2. Schedule Baseline 3. Schedule Data	Group meeting	Bella Pettis
Plan Communications	PMO	Review each task to ensure completion	Mandatory	1. Stakeholder Register 2. Stakeholder Management Strategy 3. Enterprise Environmental Factors	1. Communication Management Plan 2. Project Document Updates	Once a week	Morgan Franklin
Perform Quality Assurance	Project Sponsor • Project Team • Stakeholders • PMO	Interaction	Mandatory	1. Project Management Plan 2. Quality Metrics 3. Work Performance Information	1. Organizational Process Assets Updates 2. Change Requests 3. Project Management Plan Updates	Group meeting	Brooklyn Lewis

Method for Updating the Communication Plan

For the Executive meeting, the correspondences arrangement will audited and redesigned as required. Any progressions to the correspondence will be endorsed by the CEO Elicia Lewis. These progressions will be talked about amid the group gatherings and overhauled on the Project Status report.

Existing Systems

There are biweekly meetings that all anticipate individuals are welcome to go to. These gatherings are proposed to keep all partners upgraded on advancement of task. Continuously wrap up with a task status synopsis and a rundown of activity things recognized in the meeting to move the undertaking along. We will examine all themes from the last meeting. Likewise all data assembled will be the point for the following meeting in two weeks.

Escalation Process

Initial review of risk or issues will happen amid the task status meeting as it's assembled by the Management Issue Construction report. The task status report will be utilized to heighten issues or dangers that were not determined amid the week by week gatherings. An emergency course of action will be given each time a survey is directed and if the issue is still not determined it will be doled out to the official board of trustees for activity.

Performance Measurement and Control Approach

We've performed out a great deal of control and execution estimation approaches. We directed with the group amid all errands previously, then after the fact. Most execution measures were assembled into one of the accompanying six general classes.

1. Effectiveness: A procedure trademark showing the extent to which the procedure yield.

2. Efficiency: A procedure trademark showing the extent to which the procedure creates the required yield at least asset cost.

3. Quality: The extent to which an item or administration meets client prerequisites and desires.

4. Timeliness: Measures whether a unit of work was done accurately and on time. Criteria must be built up to characterize what constitutes convenience for a given unit of work. The basis is generally in light of client prerequisites.

5. Productivity: The worth included by the procedure isolated by the estimation of the work and capital devoured.

6. Safety: Measures the general soundness of the association and the workplace of its representatives.

Unscheduled Audits

As said before in this report there will be reviews performed by the audit advisory group through the duration of the undertaking. The board of trustees will play out a few unscheduled reviews so as to acquire the best data with respect to the activities costs, calendar, and general outline of the web store webpage. The board will meet with individual colleagues on the venture to pick up a superior comprehension of how the group flow are functioning. The information that the audit board of trustees assembles will be submitted to the CEO and CFO to help with surveying the general accomplishment of the task once it has been finished.

Deliverable Audits

Once a deliverable has been finished the venture group will survey that part of the task to guarantee it has been finished as per the extension and the client is fulfilled by the outcomes. These reviews will be performed on the planned end date of every deliverable and once the deliverable has met all consummation criteria the undertaking chief will approve it and the group can continue to the following deliverable.

Team Phase Audits

There are five stages to this anticipated and toward the end of every stage every colleague is relied upon to outline how the stage finishing was accomplished at a group meeting. In recapping how the stage went, as to things going great and how issues were taken care of, the group in general can guarantee the nature of the task is kept up and that everybody keeps focused with respect to what is normal per the degree and client needs. In the event that any progressions or issues emerge then the group can cooperate keeping in mind the end goal to make sense of the cost, time and who will settle the issues. Once everybody on the group is fulfilled the nature of the general task meets desires then the following period of the venture will start; if not this procedure will be rehashed.

Final Audit

High-level stakeholders, a group pioneer, and the survey board will lead the last review. The reason for the review undertaking is to lead an inside and out examination of a noteworthy. The Final review will be the begin of the finish of the task. This review will comprise all parts of the task from the underlying begin to the day of presentation to general society. The review will likewise incorporate execution audits for all anticipate colleagues, wellbeing, and quality assessment reports. A duplicate of the last review will be given to the chairman for conclusive endorsement. As of now, the chairman is required to give his decision with regards to the accomplishment of the undertaking.

Customer Review

After all audits have been confirmed and the Executive Committee has displayed its decisions, a survey will be led by Board of Directors that will figure out whether the undertaking has been effectively finished. Alongside the discoveries introduced by the Executive Committee, the Board will gauge the nature of the conveyed item by directing guest studies amid the two weeks of delicate opening. Toward the end of the preparation year Lava Java Coffee Shop, will play out an end client administration survey with top managerial staff so as to find how well the store is functioning.

Conclusion / Recommendation

The corporate level strategy followed by Lava Java Coffee House is Value Creation and business level procedure is separation methodology. The organization is doing incredible in local market yet buyers need more espresso which are heavenly. In this manner, Lava Java can develop on the new introduce of taste which will pull in even individuals and upgrade its buyer base to a much bigger base. At long last, this is a chance for The Executive Committee to exhibit that they pay consideration on general society and zone guests by giving them the learning they have been searching for and requesting.

Lessons Learned

A portion of the lesson I have learned with this project is that it's best to make inquiries on the off chance that you don't comprehend an option that is instead of doing what you believe is required, to peruse what is really required of the undertaking before beginning so needs to get a comprehension and to use the assets that are given to you. What I have found out about myself while doing this anticipate is that as I continued during that time I began to show signs of improvement comprehension of what Project Management is about and given the open door and preparing I could succeed in this field. This anticipate could have been a superior learning background if toward the starting I felt certain about what I was doing and saw how to duplicate a compress document preceding posting my assignments.

Final Summary

In this constantly changing world, almost no remaining parts the same. One thing that has stayed steady is individuals anticipate having their day by some espresso, which makes opening a coffeehouse a decent business endeavor. This is particularly valid in the event that one has a brilliant item and an awesome area. Keeping in mind the end goal to gain by an open door for a high caliber and quick versatile coffeehouse at a bustling business area, we have exhibited this anticipate arrangement for how we will effectively open this business. Each part of this anticipate, including characterizing the degree, recognizing the errands included, characterizing the assets required, building up a correspondence arrangement, and our arrangement for overseeing hazard have been displayed to exhibit that best practices will be utilized towards the fruitful finishing of this anticipate. This anticipate arrangement is planned to guarantee that the venture is finished inside the requirements of time, exertion and cost we have set up and that the coffeehouse will keep running on the focused on begin date. The different features of our task administration plan to recognize and deal with the café venture have been talked about. This anticipate arrangement will shape the premise for our organization and will give direction to guarantee that our venture is finished effectively, and will make advantage for all partners required in the undertaking.

Elicia Lewis, CEO

Chief Executive Officer

Bella Pettis, CFO

Chief Financial Officer

Brandy Morgan, CIO

Chief Information Officer

Brooklyn Lewis, CTO

Chief Technology Officer

Morgan Franklin, COO

Chief Operating Officer