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THE IMPACT OF JOB SATISFACTION, ORGANIZATION COMMITMENT, ORGANIZATION CITIZENSHIP BEHAVIOR (OCB) ON EMPLOYEES' PERFORMANCE.

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Sawitri, Dyah [email protected] Suswati, Endang Huda, Khasbulloh

International Journal of Organizational Innovation. Oct2016, Vol. 9 Issue 2, p24-45. 22p. 2 Diagrams, 9 Charts.

Article

*Organizational citizenship behavior *Organizational commitment *Organizational performance *Job satisfaction Structural equation modeling

employees' performance job satisfaction Organization Citizenship organization commitment

Organization commonly believes that excellence should be maintained in order to improve performance, since performance basically affects teamwork or group work and in the end affects employees performance overall. Therefore, to pursue and im-prove performance, individual job satisfaction, commitment and fair behavior was needed. This study investigated the impact of job satisfaction, organization commitment and Organization Citizenship Behavior (OCB) on employees' performance. This study aimed to understand and analyze The Impact of Job satisfaction, Organization Commitment, Organization Citizenship Behavior toward Employees' Per- formance. Sampling method used was purposive sampling, using random sampling, by giving out questionaire to technical service personnel PT. PLN East Java Distribution Network Service Area in Mojokerto. This study was designed as explanatory study model, which was used to explain how is the impact of job satisfaction, com- mitment, and OCB in improving employees' performance. Considering problem, aim, and hypothesis proposed also data provided, this study used 2 kind of analysis, namely: a). Descriptive analysis, and b). Multivariat regression analysis with SEM (Structural Equation Modelling) model. Study result showed that (a). Job satisfaction and Organization Commitment affect Organization Citizenship Behavior. This was shown from the statistics, describing the magnitude of the estimated coefficient for job satisfaction variables on Organizational Citizenship Behavior approximately .631 (Sig. = 0.000 Significant). This means that if the job satisfaction variable was changed (increased) a level more positively therefore Organizational Citizenship Behavior (OCB) will also be increased by 0.631. (b). Job satisfaction also influenced Organization Commitment, (c). Organization Commitment and Organization Citizenship Behavior affect Employees' Performance. (d). Job satisfaction did not affect Employees' Performance. This was shown from the statistics, explaining the magnitude of the coefficient estimate job satisfaction variables on employees' performance approximately 0,084 (Sig. = 0.168 not significant). Thus job satisfaction was proven to have no significant effect on OCB. Based on the description of the variables employees' performance showed that the average performance of employees was high/good, with the average value (mean) of employees' performance variable of 4.08. (e). Job satisfaction and Organization Commitment affect performance through Organization Citizenship Behavior. [ABSTRACT FROM AUTHOR]

Copyright of International Journal of Organizational Innovation is the property of Frederick L. Dembowski and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Gajayana University Malang, Indonesia

1943-1813

118454284

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