you will focus on an in-depth understanding of core management theories that we have learned throughout these weeks, while applying to the following business scenario

S121 MAN 105 Introduction to Management Page 1

CHARLES DARWIN UNIVERSITY Asia Pacific College of Business and Law

Assignment 1: Essay

Due Date: Week 5, Sunday midnight (Darwin time)

Value: 20%

Length: 1,000 – 1,200 words

Preparation: ▪ Participation in lectures and tutorials week 1 to week 5

▪ Engaging with the learning activities and provided material.

▪ Critically apply and evaluate relevant management concepts and theories.

Presentation: • Professional essay format

• Cover page is NOT required, just add a header and footer to indicate your name, student number, study location and, the unit information (unit code and name).

• Assignments are to be typed, with one and a half line spacing, and a 12-point font size. Please also allow for page margins of at least 2cm each. Overall, adopt a professional approach.

• Proper headings are essential.

S121 MAN105, Assessment 1 Page 2

Task Details

Task Overview

This assignment requires students to apply relevant concepts or processes and that way demonstrate you understood it.

In this assessment, you will focus on an in-depth understanding of core management theories that we have learned throughout these weeks, while applying to the following business scenario.

Key task questions

You are a newly appointed manager in customer service department with Qantas, an Australia-based airline. Like all other businesses, Qantas management often find themselves faced with the challenges of managing uncertainties, like Covid19, that result in restructures and constant changes.

Draw on the knowledge of fundamental management theories that you have learned in this unit, and relate to your new appointed role. Discuss what can make you become an effective manager in an ever-changing workplace and why.

Do some research and address the following two questions

1. Describe two areas of the specific environment that Qantas is operating in and discuss how Covid19 has impacted on these.

2. As a manager at Qantas, discuss how Katz's three essential managerial skills can help you to respond to the challenges that Covid19 caused for these areas.

Remember

Provide compelling and differentiated argumentation supported by strong evidence (references!). Refer to theories or models and provide examples as appropriate. Your work will be checked for plagiarism (i.e. Copy & paste / using any material from any kind of source without referencing it properly). Plagiarism will lead to a fail and might trigger further consequences.

Please note

The quality and relevance of the used sources is likely to have a huge influence on the quality of your essay. If in doubt, ask your lecturer.

All information taken from sources need to be support with in-text citations and a reference in the reference list. Any additional information not essential for the main text but providing more detailed information may be placed in appendices where suitable.

S121 MAN105, Assessment 1 Page 3

Assessment criteria (incl. weighting)

Specific environment (20%)

Identified and analysed two areas of the specific environment that Qantas is operating in based on relevant academic literature and possible additional credible non-academic resources.

Key management skills (20%)

Identified and discussed Katz's three essential managerial skills based on relevant academic literature and possible additional credible non-academic resources.

Management approaches (40%)

Researched accompany example or used your own workplace example and discussed your management approaches to address the current issues, based on relevant academic literature and possible additional credible non- academic resources.

Written essay (10%)

Written and presented in a professional way with correct spelling and grammar. Structure and flow support the discussion and readability.

Referencing (10%)

Used appropriate academic journal articles and possible additional credible non-academic resources and referenced correctly (CDU Harvard Referencing style) in-text and in the reference list.

Penalties Late Submission

Late assignments will lose 5% of the available marks each day (or part thereof).

Plagiarism

You are to identify the sources of any ideas and words in your assignment that are not yours. Unattributed materials may not be included in the consideration of your assignment and serious cases of academic misconduct will be handled in accordance with the Student Complaints Management Process.