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IT504 Unit 1 Assignment 1 Rubric Course: IT504 Managing Information Technology in a Business Environment

Criteria 1 Level III Max Points 27 points

Level II Max Points 22.95 points

Level I Max Points 18.9 points

Not Present 0 points

Criterion Score

Criteria 1: Business

Communication

Principles

/ 27Meets all criteria: ● Three communication

principles of the

student's choice are

described, importance

explained, and

consequences

included.

● The length/detail for each of the three

principles is 100–130

words.

● Appropriate source material is identified.

● Two communication principles of the

student's choice are

described, importance

explained, and

consequences

included.

OR

● The length/detail for each of the three

principles is less than

100 words.

● Appropriate source material is identified

● Two communication principles of the

student's choice are

described, importance

explained, and

consequences

included.

AND

● The length/detail for each of the three

principles is less than

100 words.

● Source material is missing or

inappropriate

materials were chosen

Does not meet any

criteria.

Criteria 2 Level III Max Points 18 points

Level II Max Points 15.3 points

Level I Max Points 12.6 points

Not Present 0 points

Criterion Score

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Criteria 2 Level III Max Points 18 points

Level II Max Points 15.3 points

Level I Max Points 12.6 points

Not Present 0 points

Criterion Score

Criteria 2: Tech

Support Processes:

Input

/ 18Meets all criteria: ● Phone protocol (greetings, company

info, closing, etc.)

provided.

● Information gathered from the

customer provided.

One of the following

is missing or has

inadequate detail:

● Phone protocol (greetings, company

info, closing, etc.)

provided.

● Information gathered from the

customer provided.

One of the following

is missing or both

have inadequate

detail:

● Phone protocol (greetings, company

info, closing, etc.)

provided.

● Information gathered from the

customer provided.

Does not meet any

criteria.

Criteria 3 Level III Max Points 27 points

Level II Max Points 22.95 points

Level I Max Points 18.9 points

Not Present 0 points

Criterion Score

Unit 1 Assignment 1 Dropbox - IT504 Managing Information Technology in a Business Envir... https://purdueglobal.brightspace.com/d2l/lms/dropbox/user/folder_submit_files.d2l?db=1022...

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Criteria 3 Level III Max Points 27 points

Level II Max Points 22.95 points

Level I Max Points 18.9 points

Not Present 0 points

Criterion Score

Criteria 3: Tech

Support Processes:

Actions

/ 27Meets all criteria: ● Processes for troubleshooting

software issues are

provided.

● Priority levels and when to escalate are

provided.

● Follow‐up instructions for the

tech support

employee are

provided.

One of the following

is missing or has

inadequate detail:

● Processes for troubleshooting

software issues are

provided.

● Priority levels and when to escalate are

provided.

● Follow‐up instructions for the

tech support

employee are

provided.

More than one of the

following are missing

or have inadequate

detail:

● Processes for troubleshooting

software issues are

provided.

● Priority levels and when to escalate are

provided.

● Follow‐up instructions for the

tech support

employee are

provided.

Does not meet any

criteria.

Criteria 4 Level III Max Points 9 points

Level II Max Points 7.65 points

Level I Max Points 6.3 points

Not Present 0 points

Criterion Score

Criteria 4: Other

requirements for

Tech Support

Processes

/ 9● The Tech Support Processes part of the

assignment is

450–550 words in

length.

● The organization of ideas is easy to follow.

● The Tech Support Processes part of the

assignment 400‐449

words in length.

● The organization of ideas is easy to follow.

● The Tech Support Processes part of the

assignment is less

than 400 words in

length.

● The organization of ideas is mostly easy to

follow.

Does not meet any

criteria.

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Total / 90

Overall Score

Criteria 5 Level III Max Points 9 points

Level II Max Points 7.65 points

Level I Max Points 6.3 points

Not Present 0 points

Criterion Score

Criteria 5: APA and

Writing

Convention

/ 9Meets all criteria: ● Applies current APA style to in‐text

citations and

references, and

document formatting

if appropriate, with

minor to no errors.

● Writing is focused, concise, and organized

and articulates at a

college level, with

minor to no errors.

● Uses resources from reliable and/or

scholarly sources.

Meets two criteria:

● Applies current APA style to in‐text

citations and

references, and

document formatting

if appropriate, with

minor to no errors.

● Writing is focused, concise, and organized

and articulates at a

college level, with

minor to no errors.

● Uses resources from reliable and/or

scholarly sources.

Meets one criterion:

● Applies current APA style to in‐text

citations and

references, and

document formatting

if appropriate, with

minor to no errors.

● Writing is focused, concise, and organized

and articulates at a

college level, with

minor to no errors.

● Uses resources from reliable and/or

scholarly sources.

Does not meet any

criteria.

Level III 76.51 points minimum

Level II 63.01 points minimum

Level I 1 point minimum

Not Present 0 points minimum

Unit 1 Assignment 1 Dropbox - IT504 Managing Information Technology in a Business Envir... https://purdueglobal.brightspace.com/d2l/lms/dropbox/user/folder_submit_files.d2l?db=1022...

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