Organizational

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SafeAssign Originality Report Spring 2020 - Organ Leader & Decision Making (ITS-630-04) - First Bi-… • RR Communications Case Study • Submitted on Sat, Jan 25, 2020, 8:00 PM

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Attachment 1 RR Communications Case Study…

%68Running Head: RR COMMUNICATIONS CASE STUDY 1 RR COMMUNICATIONS CASE STUDY 2

RR COMMUNICATIONS CASE STUDY

by

ADIVISHNU KOMURAVELLI

Student ID: 003022556

Professor Dr. Sherri Braxton

University of the Cumberlands

ITS 630 – Oganization Leadership & Decision Making

Jan 25th 2020

Abstract

RR communication case explains more regarding the VP of information technology. The case explains the people and the IT system that have been in the company for a long period. At the start, the IT was established at department levels, however, the case start with explaining the topic being created. This

information leads the IT authority to connect with the project center. The IT office being inside the dependable abilities and purposes, the company VP is given the task with the new program test of impacting the business department coordination with the customers and the utilization of a typical, knowledgeable customer administration.

List the advantages of a single customer service center for RR Communications. According to the case

study one can realize the importance of RR communications as presented on the case study. RR communication is a beneficial and crucial element for any organization since it offers the relevant ideas on how to convey information that are crucial to diverse department on the organization. The advantages include: i. When a company incorporates a single service for the RR communication, there is a great possibility that all the customer information will be maintained in the data base that is located at the central point (Chan, 2017). With this implementation it will be easier to get these data and create new chance for the client to work with the organization which is a great advantage to the business at large. In addition, central information storage system might consist of one strong security system. In this case, there

might be a more extra cost for maintaining and controlling the separate client service hardware center. ii. Through organizing the important technical information at n e region, it will be easier for the company accountants to check at one place what the organization need with lesser amount of independent accountants who will be in a position to synchronize with every member in a more easier and accessible way. iii. One single customer service center will offer support to the major department of the

compliance regulatory board to reduce the amount and the swift connected to distribution of the new services for the entire company. iv. When coordinating the clients’ data and the customer service

centers at the central point the organization might be in a position to promise best performance which are taken after and the transformation that is more facilitating in the managerial issues. v. The other major advantage of the single customer service center is the fact that it helps in making better decision amid the Information Technology system and the entire business for the general advantage of the organization.

Devise an implementation strategy that would guarantee the support of the divisional presidents for

the shared customer service center. Strategies are important for every organization since they help the organization in the process of achieving its predetermined goals and objectives. The organization implementation strategy that will help the division president for the shared service that I think might help the organization in this case incorporates: · The fact that the case study explains that an individual president is encouraged by compensation then the best strategy will be focused on this strategy. Instead of offering compensation on the foundation of solely on the department success the organization should focus on compensating them on the foundation of the whole organization (Rakićević et al., 2016). ·

Through connecting the divisional president in the IT planning strategy centrally, Vince will advance the scenarios based on their support and collaboration. · The other strategy that might be put in place is since Vince is in a position to advance the outlook of the divisional presidents’ needs, he should focus on getting rid of their misunderstanding as well as clarifying how the institution wide IT initiative might not only benefit the organization but also the divisions at large. · The other important strategy is that Vince may

also focus on working with the organization founder, for the proposal of an incentive method that will offer prizing to the department for the development of the effective efficiency. It is also important that Vince

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might be in a position to generate a functional matrix which might make it simple for the organization to measure the aspect of the service offered for the divisional performance (Smaltz, 2017). · Finally, the organization might also incorporate the strategy of assigning some of the foreseeable funds received from the closure of multiple services offered to the department which the clients will feel free to utilize as they view suitable (McKeen & Smith, 2016). Is it possible to achieve an enterprise vision with a

decentralized IT function?

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Decentralized IT function can be explained as the IT system that is not centrally located but it is located in diverse location. It might not be possible for the organization in this case to achieve its vision by utilizing the decentralized IT system. The organization system is focused on the creation of focus for every

department and making sure that every department is on the same page. I do not see a point where one department does good while the other does not and using decentralized system will mean that there is a department that will be doing better than how the other department does. “Example: if we look at a

soccer game then it would be more clarify. In the soccer game each team have, coach, defender, midfielder and striker. Everyone has their own task. The main vision of the team is score a goal. If everybody wants to score goal then it would not possible to score, moreover there will be high chance that opposite team will score and win the match. So, to achieve main vision of the team everybody need to fulfill their task and show a team work, then team will score the match (Yigit et al., 2016).”

Conclusion

Every organization must ensure that it has implemented the best strategy that are driven to achieving their set goals and objectives. Instead of offering compensation on the foundation of solely on the department success the organization should focus on compensating them on the foundation of the whole organization The organization system should be focused on the creation of focus for every department and making sure that every department is on the same page RR communication is a beneficial and crucial element for any organization since it offers the relevant ideas on how to convey information that are crucial to diverse department on the organization.

References [1] McKeen, J. D., & Smith, H. (2016). IT strategy: Issues and practices (2nd ed.).

Upper Saddle River, NJ: Prentice Hall. Chan, A. (2017, February 27). Prezi. Retrieved from Prezi:

https://prezi.com/ivwy_07jakuh/building-shared-services-at-rr-communications/ [2] Rakićević, Z., Omerbegović-Bijelović, J., & Lečić-Cvetković, D. (2016). A model for effective planning of SME support

services. Evaluation and program planning, 54, 30-40. [3] Smaltz, D. H. (2017, July/August). Are

You Leveraging Your Data or Is Your Data Leveraging You? HIT Exchange , pp. 8-9. [4] Yigit, M., Macit,

M., Gungor, V. C., Kocak, T., & Ozhan, O. (2016). Operator User Management System Based on the

TMF615 Standard. Journal of Network and Systems Management, 24(1), 161-188.

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Word Count: Submitted on: Submission UUID: Attachment UUID: 1,235 01/25/20 5037d828-429c-f396-001f-9ef0033313f3 6cb0fb29-6f61-8bc0-3544-f82067da7dbc