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Rosa Esquijarosa Miami, FL 33170 [email protected] +1 786 731 8801

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Work Experience

Homeless Shelter Volunteer Miami Rescue Mission Inc-Miami, FL October 2021 to Present

• Assist in the preparation and distribution of meals to homeless individuals, ensuring nutritional needs are met. • Provide support and companionship to shelter residents, fostering a compassionate and inclusive environment. • Help organize and facilitate various programs and activities aimed at improving residents' well-being and self-sufficiency. • Participate in the intake process, helping to assess needs and coordinate services for new arrivals. • Maintain cleanliness and orderliness of the shelter, adhering to health and safety standards. • Collaborate with staff and other volunteers to address the immediate and long-term needs of residents.

Current senior Customer Service and Accountant Receivable Monsieur ToutonMonsieur Touton Selection, LTD-Miami, FL March 2021 to Present

Escalation management Conflict management Employee training • Order management Account updates Order documentation • Task prioritization Documentation review, Restored satisfaction and loyalty in customers with serious concerns by • using expert communication skills and smoothly resolving various problems • Maximized efficiency and customer satisfaction, supervising completion of order processes • Maintained accurate and secure in-store inventory of high value items • Authorized special in-store financing and layaway options for customers' unique needs • Took on challenging calls from less experienced customer service team members • Fielded inquiries via email and telephone to answer questions about payments, service concerns, and product • Contacting customers to follow up on overdue payments, resolving payment discrepancies, and negotiating payment arrangements. • Maintaining up-to-date and accurate customer information, including contact details, payment terms, credit limits, and payment history. • Assessing and managing credit limits and credit terms for customers, conducting credit checks, and making credit decisions in collaboration with the finance team. • Compiling AR reports and analyzing accounts receivable data, such as aging reports, cash flow projections, and bad debt provision analysis. • Collaborating with cross-functional teams such as sales, finance, and customer service to ensure smooth AR processes and resolve any issues or inquiries.

• Identifying opportunities for process improvement within the AR function, implementing best practices, and streamlining procedures to enhance efficiency and effectiveness.

CNA - Certified Nursing Assistant Baptist Health South Florida-Miami, FL December 2022 to January 2024

• Provide direct patient care under the supervision of nursing staff, ensuring high standards of care and comfort. • Assist patients with activities of daily living, including bathing, dressing, and feeding. • Monitor and record vital signs, including temperature, blood pressure, and respiration rates, ensuring accurate and timely documentation. • Support nursing staff with medical procedures and patient assessments, contributing to comprehensive patient care. • Maintain clean and organized patient environments, adhering to infection control protocols. • Communicate effectively with patients, families, and healthcare team members to ensure coordinated care and optimal patient outcomes. • Participate in ongoing training and professional development to stay current with best practices and healthcare standards.

Intership Miami CNA-Miami, FL June 2022 to October 2022

• Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz, and therapeutic baths; and applying restraints. • Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information. • Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure.

Supply Chain Management Intern International Cruise Food and Hotel Suppliers-Miami, FL June 2017 to August 2020

Analyzed data and recommended capacity sizing for business needs • Completed forecasts, inventory analyses, and reports for the supply chain • Forecasted demand based on historical data and current market conditions • Implemented reverse logistics systems to manage environmentally-friendly disposal, recycling, and reuse of rejected •

Data Entry Manager Alberto Cortes Cosmetics and Perfumes-Miami, FL June 2013 to November 2016

Acquired, distributed and stored supplies. • Managed paper and electronic filing systems by recording information, updating paperwork and maintaining • documents, such as attendance records and correspondence. Developed departmental objectives, budgets, policies, procedures and strategies. • Set goals and deadlines for department.

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Education

B.S. Biology in Biology Florida International University - Miami, FL June 2022 to January 2024

Associate in Arts (AA) in Biology Miami Dade College - Miami, FL May 2020 to January 2022

Technical school in Technical accounting IPE Asdrubal Lopez - Cuba, MO September 2006 to June 2010

Skills

• Workflow Schedules Interdepartmental Coordination • Financial Loss Prevention Data Accuracy • Professional Development Team Goals • English Native Fluent • Supply Chain • Logistics • Escalation management (4 years) • Task prioritization (7 years) • Account updates (6 years) • Order management (7 years) • Accounts payable (3 years) • Accounts Receivable • Sage (5 years) • Microsoft Dynamics Navision (3 years) • Customer service • Typing • Computer skills • Front desk • Vital signs • Leadership • QuickBooks • Accounting • Purchasing • Supply chain • Procurement • Order management system

• Discharge planning • Hospital experience • Microsoft Excel • Physical examinations • Spanish • Medical terminology • Documentation Review • Communication skills • Procurement • Microsoft Excel • Customer support • Property management

Languages

• Spanish - Fluent • English - Expert

Certifications and Licenses

CNA

BLS Certification October 2022 to Present

CPR Certification January 2024 to Present

Baptist required every 3 months

Assessments

Work motivation — Proficient October 2020

Level of motivation and discipline applied toward work Full results: Proficient

Administrative assistant/receptionist — Proficient May 2024

Using basic scheduling and organizational skills in an office setting Full results: Proficient