Practical Connection Assignment
Brian34
Rolesandresponsibilities.docxSalesforce Business Systems Analyst/Production Support
Performs troubleshooting and support of issues for a Rapid Application Development environment within the Salesforce platform and monitor for alerts, failures or problems.
Responsible for managing the Salesforce team’s internal request application site, creating and maintaining internal and external user accounts, and setup of security configuration.
makes recommendations for improving processes and best practices based on analysis; creates and maintains documentation on processes, policies, application configuration, and maintenance of help-related materials for users.
Perform data analysis and updates operations to keep a clean customer master and clean-up Salesforce org efforts. Works in collaboration with other team members and management.
Create, design and maintain advanced reports and transmission of daily and ad hoc reports. - Creates and run scheduled reports, ad hoc reports and customized analytical reports and dashboards.
Tracking defects and new requests raised by business stakeholders and document business process flows and requirements.
Debugging and resolving issues code and configuration Experience in User Management, Roles, Profiles, Sharing Rules and other security concepts
Experience in configuration using process builders, workflows, validation rules, assignment rules, approval processes and other administrative concepts
Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes
Responsible for analyzing and documenting business requirements, business workflow, developing file mapping and technical specification and working with business partners/stakeholders to determine details and priority of requirements
Define and implement improvements to business process and ad-hoc projects in the face of ever-changing marketplace and consumers.
Worked towards preparation of requirements management plan, business and functional requirement documents.
Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
Provide production support for salesforce and related applications answering questions and resolving technical issues or requests.
Make configuration enhancements to the applications per business requirements and provide support for the backlog of customer requests and issues using an internal ticketing system.
Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
Flexible and adaptable in regard to learning and understanding new technologies.
