Assessment #3. Class#3

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Assessment 3: Interdisciplinary Plan Proposal

Rody Zapata

Capella University

NURS-FPX4010: Leading People, Processes, and Organizations in Interprofessional

Practice

Dr. Eunice Rosas

08/27/2021

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Interdisciplinary Plan Proposal

Patient satisfaction is an important factor in healthcare because it is an indicator

that measures the quality of care offered to patients. It also determines if the patients'

needs have been met by healthcare professionals or not. This project proposal aims to

find a solution for patient satisfaction in the hospitals operated by the Prime Healthcare

Organization, which will be implemented in all its forty-five healthcare facilities to ensure

improved patient satisfaction rates.

Objective

This plan aims to improve patient satisfaction rates in the forty-five hospitals

operated by the Prime Healthcare Organization through interdisciplinary collaboration.

Suppose the Prime Healthcare organization improves its patients' satisfaction rates, the

patient outcomes will improve because the healthcare professionals will meet the needs

of the patients.

Questions and Predictions

How does interdisciplinary collaboration affect patient satisfaction? Interdisciplinary

collaboration reduces and prevents medication errors, improves patient experiences,

improves patient outcomes, and helps the organization meet patient needs, which are

crucial determinants of patients' satisfaction rates. How much time will it take to

implement a collaborative culture and interdisciplinary approach in the hospital that the

Prime Healthcare Organization operates? The implementation will take six months to

ensure that interdisciplinary collaboration is fully implemented. The healthcare

professionals are offered the necessary training to ensure its success in meeting patient

satisfaction rates. What are the challenges that the organization can face when

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implementing a collaborative foundation and interdisciplinary approach as a method to

address the issue of patient satisfaction? The challenges include the lack of clearly

stated, shared, and measurable purposes, lack of training in interdisciplinary

collaboration, and issues between team members such as reluctance to accept

suggestions from other team members.

Change Theories and Leadership Strategies

The theory that will be used to implement interdisciplinary collaboration in the

organization is Lewins' change theory. The Prime Healthcare Organization will also use

the transformational leadership strategy to implement this strategy within the hospitals

operated by the Prime Health Organization. The change theory will help the

interdisciplinary team collaborate and buy into the project plan to improve patient

satisfaction rates in several ways. The first way is that Lewin's model of change will give

the Prime Health Organization sufficient time to train the healthcare personnel that works

for their hospital on the importance of interdisciplinary collaboration in improving patient

satisfaction because it reinforces change over a long period (Burnes, 2020). It will also

allow the interdisciplinary team to fully implement this plan when offering care to patients

by giving them the time required to familiarize themselves with the plan since it is

implemented in three stages. The transformation leadership strategy will also help the

interdisciplinary team collaborate, implement and buy into the project plan by engaging

discussion among the interdisciplinary team members. These discussions will be on the

specific roles in ensuring patient satisfaction and the shared responsibilities that promote

the effective collaborative practice and improved patient satisfaction.

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Team Collaboration Strategy

The interdisciplinary team will consist of nurses, physicians, and psychologists.

The nurses will be responsible for coordinating patient care at the hospitals owned by the

Prime Healthcare Organization. They continuously review the care plan to ensure that all

the appropriate disciplines contribute effectively and efficiently to patient care to ensure

patient satisfaction. The physicians will be responsible for applying medicine principles

and procedures to prevent, diagnose, provide care and treat patients. The psychologists

will be responsible for providing emotional support and offering guidance and counseling

to patients. The collaboration approach which will be used is for every member to

participate and support shared decision-making by valuing and respecting the

contribution made by the other healthcare professionals. They will also ensure that the

decision meets the patients' needs and improves patient outcomes (Woo et al., 2017).

The types of collaboration that will help the interdisciplinary team succeed are

multidisciplinary collaboration and transdisciplinary collaboration. The interdisciplinary

team will observe and learn what happens in these types of collaboration, how duties and

responsibilities are shared, and how decision-making is made. Understanding how these

teams work will allow the interdisciplinary team to implement the best collaborative

approaches, resulting in success. The collaboration approach is relevant to the team's

needs since it will allow all the team members to participate in providing care to the

patient and addressing the needs of the patients (Jackson et al., 2020). The equal

participation and meeting of the needs of the patient will help the Prime Healthcare

organization to meet its objective of improving patient satisfaction in the hospitals that it

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operates within the country, which will ensure the success of the organization and the

team both in the long term and the short term.

Required Organizational Resources

The project proposal requires all the staff members responsible for providing

patient care to improve patient satisfaction. The equipment needed for the plan proposal

is pagers and real-time location devices, which will be needed to communicate between

the team members and locate each other within the healthcare facility. Prime Healthcare

Organization already has these resources in all its hospitals. The cost associated with

using these resources will be $2 million for the forty-five hospitals that it operates. The

access that is needed is with the patients that are receiving healthcare. The overall

financial budget request for the plan proposal is $10 million, which will be used to fully

implement the project proposal in all the hospitals owned by this organization. The Prime

Healthcare Organization will lose its revenue since the patients will decide to look for

healthcare services in a different organization if patient satisfaction levels are not

improved in the hospital that it owns.

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References

Burnes, B. (2020). The origins of Lewin's three-step model of change. The Journal of

Applied Behavioral Science, 56(1), 32-59.

Jackson, J., Ware, C., Churchyard, R., & Hanseeuw, B. (2020). Interdisciplinary and

transdisciplinary perspectives: on the road to a holistic approach to dementia

prevention and care. Journal of Alzheimer's disease reports, 4(1), 39-48.

Woo, B. F. Y., Lee, J. X. Y., & San Tam, W. W. (2017). The impact of the advanced

practice nursing role on the quality of care, clinical outcomes, patient satisfaction,

and cost in the emergency and critical care settings: a systematic review. Human

resources for health, 15(1), 1-22.