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Running head: RFP Response 1

RFP Response 9

XYZ Technology Services – RFP Response

Your Name

Rasmussen College

RFP Response

Response to RFP Requested Information

The following sections include responses to questions from the RFP. The section numbers from the RFP have been reused to correlate the responses.

Introduction

3.5 Provider Contact

<Name of Company CIO>

<Phone>

<Title>

<Company>

<E-Mail>

<Address>

4.1 Provider Company Overview

4.1.1 Full legal name of the company, corporate address, phone numbers, contacts.

<Include Full legal name of the company, corporate address>

List of Primary Contacts
Name of Contact	Title	Phone Number
	Server Administrator
	Network Administrator
	Web Application Manager
	Database Administrator
	Software Quality Analyst

4.1.2 Year business was established. Company history summary

4.1.3 Business or Industry focus

4.1.4 Number of people currently employed

4.1.5 Income statement and balance sheet for each of the two most recently completed fiscal years certified by a public accountant

<Functional Company Name> is able to provide 1 year of audited financial statements at this time for our previous 2 years. Prior to that time. <Functional Company Name> is currently undergoing its second annual audit and those financial statements will be available after March of this year.

4.1.6 Outline of Service Offerings

Capability	Description of Service
Cloud-Based Storage
Bandwidth Capabilities
Current Number of Hosted Domains and Sub-Domains
Database Support
Framework Support
Tech Support
Web-Application Development
Supported Languages

4.1.7 List of partnerships

<Fictional Company Name> is proud to provide services through in-house capabilities; however, we will occasionally partner when strategically advantageous. A few of our partners include: <Fictional Company 1>, <Fictional Company 2>, and <Fictional Company 3>.

4.1.8 Total number of current clients.

<Fictional Company Name> is currently partnering with more than 120 clients each with unique objectives and challenges they’ve partnered with <Fictional Company Name> to solve each of these.

4.2 Scope of Support Capabilities

	Provider has the capability	Provider will deliver the capability through another partner? Who?	Do not provide the capability.
Website Hosting Infrastructure	X
Website Authentication Services	X
Maintenance of Industry accepted security standards (PCI-DSS Compliance)	X
Electronic payment and tracking services	X

4.3 Provider\Customer Relationship Management

4.3.1 Do you provide dedicated account management for your IT managed services relationship?

Yes, <Fictional Company Name> provides an assigned account manager to oversee the website hosted services relationship. The partner manager will work with, <Create Primary Contact Name>, who will continue to oversee the partnership.

4.3.2 Describe your approach to service change management. Do you use change orders to modify services?

Yes, <Fictional Company Name> uses Service Change Orders to modify the scope of services we provide to our partner. Such a change order would be used to amend the contract hosted website services and would be initiated using a request form that identifies the nature of the request and requires sign-off by an authorized representative of the client partner. After reviewing the impact of the change request, <Fictional Company Name> subsequently completes a proposed change order that details the impact of the service change, timing for implementation, and any associated financial impact. Both parties are required to authorize the Service Change Response form before the services are adjusted.

4.4 Managed Hosting Services

4.4.1. Provide a description of your data center hosting facilities.

4.4.2. Provide details on number of servers and other key metrics associated with servers and storage currently hosted in data center facilities managed by Provider.

4.4.3. Provide descriptions of services (e.g. Monitoring, Backup, Disaster Recovery, Security, etc.) available today under managed services offering. Include the number of clients or similar measure of the quantity of services being performed for external clients.

4.4.4. Provide description of available service levels.

4.4.5. Provide options for software licensing ownership for services, particularly Microsoft server and database software licensing.

4.5 Procurement, Contract Negotiation & Asset Management Services

4.5.1. Provide descriptions of services available today under managed services offering.

4.5.2. Do you offer technology contract negotiation capabilities? Are their consortium or bulk- buying discount opportunities that you leverage for multiple clients?

4.5.3. Provide description of available service levels including sourcing financial objectives. How do you pass financial benefits, e.g. cost savings to your client?

4.6 Project Management & Support

4.6.1. Provide example descriptions of two large technology projects that Provider has managed on behalf of its clients.

4.6.2. Does Provider have shared resources who can provide project management services?

4.6.3. Would Provider have available ad-hoc technology resources for technology projects? How would you allocate time for project services versus operational managed services for resources dedicated to the XYZ Technology Services account?

Scope of Services

5.1 Required Services

<Fictional Company Name> leverages cloud-based data center hosting services through <Cloud Provider>. The data center infrastructure will be generated within virtual environments on existing physical appliance used by the cloud-based provider. Costs will be detailed in the pricing section below.

Pricing

Initial Website Hosting and Development	Year 1	Year 2	Year 3
Dedicated Virtual Appliance Yearly Cost
Website Development		NA	NA
Website Deployment to the Internet		NA	NA
Backup/Restore Services
Antivirus Protection Services
Account Administration including: Change Management, Maintenance, Patching, Upgrades, Problem Management, Reporting, and Performance Monitoring
Total

5.2 Scope of Services

1. <Include current virtual server software version level>, using the VMWare management system.

2. Administration of the servers is regularly monitored, with patching upgrades occurring on the systems each 4th Friday of every month from 12am – 6am. If emergency changes are necessary based on risk, communication will be sent out to the customer representative and a reasonable maintenance window will be established.

3. <Include Security administration of the hosted website services>

4. Backups occur on the system every 15 minutes internally, and then are stored to a backup server each evening from 10pm – 12am.

5. Antivirus software is installed on each server where the server role accommodates such installation. Understanding in some cases database servers do not function correctly when active antimalware is installed on the virtual device.

6. Change management is controlled through a change control board, and any changes affecting the production environment of the hosted website, notification of the change control boards review will be delivered to our partners prior to any changes occurring.

7. Monthly reporting will be supplied to each partner, and performance monitoring is on-going with alerting setup in the event there are any outages, a support buzzline is established, along with notification to all partners.

5.3 Network Bandwidth

Based on the data supplied within the RFP, <Fictional Company Name> recommends the use of at least 100MB of its existing 10GB bandwidth. The use of bandwidth within our environment is dynamic and if the need arises that our organization has a need for additional bandwidth it is provided on-demand.

5.4 Disaster Recovery

5.5 Service Level Agreements

Most managed network solutions are designed and operated with availability service levels that exceed 99.9% availability. Non-redundant systems are offered at a lower level of availability.

Maintenance windows are pre-established to be 4th Friday of every month from 12am – 6am. If emergency changes are necessary based on risk, communication will be sent out to the customer representative and a reasonable maintenance window will be established.

5.6 Project Management and Support

As predetermined in this RFP, <Fictional Company Name>, will be providing project management services through the initial phase of the site development and initial hosting. If the need arises with a service change order, the determination if additional project management service will be required will be determined between both <Functional Company Name> and XYZ Technology Services.