Creating a Professional Resumé

REVERSE CHRONOLOGICAL RESUME SAMPLE

TERESA STEVENS 1234 Apple Cove Road, Charlotte, NC 22222 555.555.5555│ [email protected]

ORGANIZATIONAL MANAGEMENT

• Results-driven • 13+ years of service experience • Relationship-building • Creative problem resolution • Issue-spotting • Dispute resolution

EDUCATION Bachelor of Arts, Organizational Management November 2017 Ashford University, San Diego, CA

PROFESSIONAL EXPERIENCE Lead Flight Attendant May 2007 - Present Southeast Airlines, Charlotte, NC

• Build rapport with customers by proactively identifying and resolving issues • Communicate and enforce airline policies before, during and after flights • Assist customers with boarding process and proper flight safety procedures • Decreased boarding time by 5 – 7 minutes with a new customer-friendly process • Deliver safety presentations for flight crews, resulting in annual high safety ratings • Plan, organize, and oversee schedules of over 25 in-flight crew members • Navigate an Oracle database to track, change and distribute detailed flight information for over

1,000 customers each month

Sales Associate January 2004 - April 2007 Bed Bath and Beyond- Tampa, FL

• Provided personalized customer service in top-performing retail environment • Received the Outstanding Customer Service Award for helping the most customers • Conducted market research used to guide the development of advertising and promotional

campaigns • Provided timely and accurate product information to customers and store associates • Represented company at two home improvement trade shows

COMMUNITY INVOLVEMENT Volunteer October 2010 - Present American Cancer Society

• Make outbound calls to solicit donations for cancer research • Coordinate volunteer schedules for events ranging from 50 – 2,000 people • Developed and implemented electronic filing system to improve tracking of donations and

facilitate consistent donor relations