Scope Management Plan (SMP)

Industry: General Merchandise/Retail

Services Provided: Developed and delivered a customized Project Management Training Curriculum (6 courses) aligned with company processes.

Company: A Fortune 100 global retailer operating thousands of facilities worldwide.

Challenge: The client’s IT division had an existing project management training curriculum that was not consistent with their processes. Participant feedback indicated that the courses

were not well received and did not help them meet their goal of standardizing project

management processes and knowledge across the organization. The client sought to replace

its current project management curriculum with a series of courses that could be customized to

seamlessly incorporate their processes, deliver the right information to the right level of employee,

and meet their training metrics requirements. The courses had to both focus on company

processes and be compliant with the industry-standard, A Guide to the Project Management Body of Knowledge (PMBOK® Guide)

framework. In addition to the new course content, the client needed instructors who could deliver an engaging classroom experience to

support the adoption of concepts presented in the classroom.

Solution: PM College was called in to customize and deliver a series of courses targeted at different knowledge levels. They began by conducting an initial needs analysis and developing a design document for each course. Working closely with the client during

all facets of development, PM College used its existing PMBOK-compliant curriculum and infused the content with client-specific

processes and terminology. Courses were developed in successive waves, allowing PM College to meet tight delivery timelines.

Pilots provided feedback to fine tune the content and flow of each course for delivery to the full participant base.

To date, nearly 2,000 client employees have participated in

the training program. In the last 18 months, more than 150

courses have been delivered in the US, Russia, Chile, India

and China with more scheduled for these and other sites

around the world. Pre- and post-course assessments show

that participants have demonstrated a 31% increase in their

knowledge of project management tools and processes,

even better than expected. Initial indicators from course

evaluations suggest that the greatest impact of this training

program has been on quality and productivity.

These early indicators have prompted the client to take

measurement to the next level, by putting in place a study

of behavior change to help validate that projects are being

managed more efficiently as a result of the training.

This training program is now in high demand across the

organization, with several other business and operating units

requesting access to the program.

“PMBOK” is a registered trademark of the Project Management Institute, Inc.

pmcollege.com :: 888.619.2819 :: Project Management Training :: Course Customization :: Competency Development

VA L U E D E L I V E R E D

Course participants have

demonstrated a 31% increase

in their knowledge of project

management tools and

processes, even better than

expected.

$

client successes

results

Customizing Project Management Training Drives Process Adoption and Shows Positive Impacts on Quality and Productivity

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