|
Experience
|
2015-Present Mattress Firm Houston, TX
Sales Manager
-
Driving sales to meet or exceed budget.
-
Executing the company’s selling program.
-
Providing excellent customer service during and after the sale.
-
Maintaining awareness of competitor’s advertisements and services offered.
-
Completing assigned training and development.
-
Ensuring assigned stores are to company standards.
-
Following opening and closing procedures and balancing of books.
-
Ensuring policies and state regulations are followed.
-
Managing merchandise through verifying open orders daily, transferring merchandise, bagging floor models for transfers and/or customer pickups.
-
Communicating with management to keep them informed.
-
Assisting in the administrative functions of the store.
-
Conduct training sessions for associates below 80% to budget.
-
Completing other projects and specials assignments as requested by supervisor.
-
Manage and facilitated continuous training in a district.
-
Consistently followed up and tracked productivity with trainees.
-
District Trainer/Operations Coach for the district.
2012-2015 Mahmood & Son’s Inc Houston, TX
Training Supervisor
-
Manage retail staff, including cashiers and people working on the floor.
-
Coach, counsel, recruit, train, and discipline employees.
-
Evaluate on-the-job performance.
-
Identify current and future trends that appeal to consumers.
-
Ensure merchandise is clean and ready to be displayed.
-
Approve contracts with vendors.
-
Ensure promotions are accurate and merchandised to the company’s standards.
-
Utilize information technology to record sales figures, for data analysis and forward planning.
-
Ensure standards for quality, customer service and health and safety are met.
-
Monitor local competitors.
-
Ensure hours of operation are in compliance with local laws.
-
Maintain store's cleanliness and health and safety measures.
-
Organize and distribute staff schedules.
-
Preside over staff meetings.
-
Help retail sales staff achieve sales targets.
-
Handle customer questions, complaints, and issues
2011-2012 Well Fargo Bank Houston, TX
Senior Teller
-
Maintain contact with clients regarding cash and checking services.
-
Handle deposits, withdrawals, money orders, cashier and travelers’ checks and credit card advances.
-
Balance cash drawers, audit drawers.
-
Cross-sell bank products and services.
-
Transfer funds and accept loan payments.
-
Examine checks and document for endorsements
-
Perform data entry services regarding clients’ accounts and transactions.
-
Prepare daily and monthly reports for audit purposes.
2004-2005 IBC Bank Houston, TX
Personal Banker/Sales Associate
-
Proven track record of sales.
-
Meet and exceed customer relation goals.
-
Cross sell new products that increased earnings, while maintaining customer confidence and building customer relation.
-
Expanded territorial sales by 50%.
-
Received company’s highest sales award for 1st quarter.
-
Presentations and make loan referrals.
-
Responsible for counting vault every day.
-
Lead the team.
|
|
Education
|
2006-2010 Windsor School University School Of Medicine, West Indies
2008-20011 Davenport University Grand Rapids, MI
2001-2002 Lone Star (Cy-Fair) Houston, TX
Graduated Langham Creek High School.
|
|
Key Subjects
|
Finance, Biology, Accounting, Business Multimedia, and Business Computer Application, Economic.
|
|
Computer Skills
|
Software: Windows, Access, Word, PowerPoint, Excel, FrontPage, PageMaker, Photoshop, SAP, Citrix, Meta frame, Cubs.
|
malk60
resumemalik2.odt
