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EXPERIENCE

Administrative Assistant, Lexmark International, 06/2019-present

· Provide administrative support to the Director of Global Commissions and Sales Operations

· Provide administrative support to the Manager/Team of Global Sales Education

· Use Concur travel systems to schedule domestic and international business flights

· Use SAP/Ariba to create purchase orders for supplies/equipment for the department

· Maintain Directors calendar for on-site meetings, audio/visual meetings, dinners with coworkers

· Help ship out merchandise via UPS/FedEx for PGA events

· Maintain events calendar with current and upcoming programs

· Use program Cvents to create Weblinks/Websites for current events

· Maintain company organization charts and distribution list

· Prepare and submit expense report from recent travel

Independent Agent, Aflac of Kentucky, 12/2018-03/2019

· Aiding other Aflac agents in the enrollment and servicing of past and present Aflac client accounts

· Develop extensive experience and skills in public speaking and group presentations

· Marketing Aflac employee benefit products to business owners

· Acquired new business accounts through networking, warm market contracts, in-person cold calling and referrals from existing satisfied business owners and employees

· Assisting current policyholders in filing claims

· Providing insight and analysis to employees of new and existing accounts thru 1-on-1 settings

· Continuing my knowledge thru multiply training and education courses

· Awarded several 1st Year Agent Awards such as Fast start and Fireball

Administrative Support Associate I, University of Kentucky, 04/2015-08/2018

· Worked with Concur travel systems to schedule all international/domestic flight for faculty/staff

· Used Microsoft Office 365 for time-saving productivity, mail merge docs, build formulas in excel

· Responsible for the posting and reconciliation of grant accounts

· Prepare and submit PRDs, Procurement card edits and assist with payment of travel vouchers

· Assist the business office with correspondence, reports, and other budget and accounting duties as needed

· Use QuickBooks a financial program to input data

· Order supplies, equipment, and course books for the college

· Responsible for keeping records updated in the SAP system

· Provides support to College Payroll Specialist with various documents

Patient Financial Counselor, Conifer Health Solutions, 07/2013-06/2019

· Performs Financial clearance functions

· Collecting and negotiating point of service payments

· Enter and verify all patient demographics and billing information is correctly entered/verified at time of check in

· Process encounters daily for and balance to co-payments

· Worked with hospital baling forms UB04 and 1500 forms

· Knowledgeable on Insurance terms such as HMO, PPO, and IPA

Business Service Representative, Kentucky Utility Company, 02/2012- 07/2013

· Handle customer inquiries, complaints, billing questions and payment extension/service requests.

· Repair complex issues with customers, locate resources for problem resolution and design best-option solutions.

· Maintains up to date case notes in customer database system

· Manage approximately 50-125 inbound calls daily in a busy fast paced business Call Center.

· Communicates with various individuals and businesses, handling inbound calls from representatives, clients, customers & branch mana

Joy N. Wilson-page 2

Patient Service Coordinator II, Clinical Research, 2008-02/2012

· UK College of Medicine, in Lexington, KY

· Managed clinic/office operations and provided excellent customer service

· Gathered information and register patients accurately

· Utilized SAP system to order supplies and complete training modules

· Maintained standard operation procedures and other office documentation

· Scheduled appointments and room usage in Outlook

· Continually sought to improve processes and effectiveness

· Initiated and implemented transition from paper forms to electronic records

· Helped develop medical questionnaire for Clinical Research Department

EDUCATION

Master of Art: Organizational Leadership degree candidate; anticipated completion May2022

Western Kentucky University, Bowling Green, KY

Bachelor of Business Administration Degree in Administration Management May 2003

Morehead State University, Morehead, KY

CERTIFICATIONS

State Licensed Health insurance producer in Kentucky

University Business Certification Series, Financial, 2016

University Business Certification Series, Human Resource, 2017

University Business Certification Series, Student Lifecycle Management, Anticipated Completion 2017

SKILLS

Skill Name Skill Level Experience

Customer Service Expert 10+ years

Call Center Service Operations Intermediate 1.5 years

Data Entry/Records Management Expert 10+ years

Multi Phone Use/Switchboard Operator Expert 8 years

MS Word, Excel and Access Expert 10+ years

SAP Intermediate 5 years

HQPM Expert 5 years

WebCamp Scheduling Expert 4 years

Concur Traveling Intermediate 2 years

Ariba Software Intermediate 1 year

Cvent (Event Management Software) Intermediate 1 year