Creating a Professional Resumé

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Personal Information □ Name □ Email □ Cell or home phone number □ Home address

Career Title/Objective □ List your Career Title

EX: Health Care Administrator □ Core Competencies (optional)

Experience □ Name of Organization □ City, State □ Your Title □ Start Month Year- End Month Year

(Write Present as end date if still working there) □ Description and Accomplishments

Education □ Degree □ Name of the Institution □ Major □ Minor □ Expected graduation date: Month Year □ GPA □ Awards/Honors

Community Involvement (Volunteer Experience and Activities) □ Name of Organization □ Your title/Type of Involvement

(Volunteer, Member, or Participant) □ Description and Accomplishments (optional) □Dates of Involvement (optional)

Skills (Computer, Technical, Other Skills) □ Be sure the names are spelled correctly

EX: Microsoft PowerPoint □ Only list skills that are relevant to the job You are seeking

*Resume format will vary depending on your past

experience and education

RESUME CHECK LIST The Purpose of a Resume

Resume Builder To Get You Started

A resume is your personal marketing tool used to show interest in a job, internship, honors society, or graduate school. Resumes should speak to the specific job or industry you are seeking to enter. In many cases students and alumni will create multiple resumes to target different career objectives.

From an Employers Perspective

What will employers look for when they read your resume?

• Relevant information in regards to the industry • Your demonstrated accomplishments • Easy-to-read resume with traditional font style and size • Consistent formatting demonstrating your attention to detail • A detailed yet concise one to two page document • Attractive header, sufficient white space, and appropriate font

size (10-12) • Documented results of your hard work/accomplishments

Take advantage of the Resume Builder Tool available in the Career Services section of your Student Portal entitled Job Search and Resume Builder before applying for jobs in the Job Search tool. To utilize the resume builder:

• Log into the Ashford University Student Portal • Visit the Job Search And Resume Builder link under

Career Services • Go to the My Documents Tab • Click on the Resume Builder Tab • Create, save, and edit several resumes to meet your job

application needs.

For tips on writing resumes that stand out to employers, watch the video here.

Accounting/Finance

Business Administration/ General, Executive Management

Health Care Administration

Accounts Payable Accounts Receivable

Credits and Collections Financial Analysis

Asset Management Capital Budgets Corporate Tax

Cost Accounting Cost/Benefit Analysis

Operating Budgets Return on Equity Financial Planning

Commercial Banking Risk Management

Business Development Capital Projects

Process Improvement Cost Avoidance Cost Reduction

Entrepreneurial Leadership Financial Management Long-Range Planning Margin Improvement Market Development

Efficiency Improvement Relationship Management

Profit and Loss (P&L) Management Team Building

Managed Care Service Delivery

Case Management Clinical Services

Patient Relations Preventative Medicine

Risk Management Outpatient Care

Provider Relations Assisted Living

Rehabilitation Services Integrated Health Care Delivery

Human Resources/ Organizational Management Human Services/Social Sciences

Information Systems & Telecommunications Technology

Americans with Disabilities Act (ADA) Benefits Administration

Employee Relations Electronic Applicant Screening

Compensation Organizational Needs Assessment

Position Classification Professional Recruitment

Union Relations Competency-Based Performance

Incentive Planning Labor Contract Negotiations

Merit Promotion

Advocacy Behavior Management

Casework Community Outreach

Counseling Psychological Counseling

Social Services Substance Abuse

Testing Treatment Planning

Vocational Placement Assessment

Community Outreach

Advanced Technology Benchmarking

Capacity Planning Database Design

Data Communications Desktop Technology

End User Support Firewall

Network Administration Operating System

Pilot Implementation Project Lifecycle

Operations Management Sales and Marketing Social/Criminal Justice Cycle Time Reduction

Distribution Management Environmental Health and Safety

Inventory Control Just-In-Time (JIT)

Materials Planning Operations Start-Up

Order Fulfillment Performance Improvement

Process Automation Value-Added Processes Workflow Optimization

Yield Improvement

Customer Needs Assessment Customer Retention Brand Management

Direct Sales Market Launch

Market Positioning Profit and Loss (P&L)

Profit Growth Promotions

Revenue Stream Account Development Competitive Analysis

Sales Forecasting Solutions Selling

Crisis Communications Emergency Preparedness

Interrogation Safety Training

Surveillance Asset Protection

Electronic Surveillance Safety Training

Corporate Security

Supply Chain Management/Logistics Education Inventory Planning and Forecasting

Just-In-Time (JIT) Purchasing Outsourced

Procurement Request for Proposal (RFP)

Supplier Management Vendor Sourcing

Bid Review Contract Administration

Fixed Price Contracts Subcontractor Negotiations

Instructional Design and Implementation Childhood Development Learning Environments

Positive Interaction and Guidance Testing and Assessment

Universal Design for Learning Child and Family Health and Safety

Community Outreach Professional Development and Leadership

Administration and Management

Resume Core Competencies/ Keywords

The University’s programs and services are designed to prepare students and graduates to pursue employment in their field of study or related field; however, the University does not guarantee that students or graduates will be placed in any particular position or employment. Any statistics referenced on the website and attributed to a source other than Ashford University have not been independently verified by Ashford University. Career Services abides by the principles of professional conduct set forth by the National Association of Colleges and Employers (NACE).

Teresa Stevens 1234 Apple Cove Road, Charlotte, NC 22222 Cell: (555) 555-1234 Email: [email protected]

ORGANIZATIONAL MANAGEMENT

• Results-driven • 5+ years service experience • Relationship-building • Presenting and communicating ideas • Creative problem resolution

• Care-based customer service • Process improvement • Issue-spotting • Dispute resolution • Mediation and negotiation

EDUCATION Ashford University, Clinton, IA November 2011 Bachelor of Arts, Organizational Management GPA: 3.81

EXPERIENCE Lead Flight Attendant May 2003 – Present Southeast Airlines, Charlotte, NC

• Build rapport with customers by proactively identifying and resolving issues • Communicate and enforce airline policies before, during and after flights • Assist customers with boarding process and proper flight safety procedures • Decreased boarding time by 5 – 7 minutes with a new customer-friendly process • Deliver safety presentations for flight crews, resulting in annual high safety ratings • Plan, organize, and oversee schedules of over 25 in-flight crew members • Navigate an Oracle database to track, change and distribute detailed flight information for

over 1,000 customers each month

Sales Associate January – May 2003 Bed Bath and Beyond, Tampa, FL

• Provided personalized customer service in top-performing retail environment • Received the Outstanding Customer Service Award for helping the most customers • Conducted market research used to guide the development of advertising and promotional

campaigns • Provided timely and accurate product information to customers and store associates • Represented company at two home improvement trade shows

Jacqueline Stevens 20 Front Street • Mobile, AL 19000 • (555) 555-5555 • [email protected]

Customer Service Representative

• Customer Support • Billing Methods • Relationship Building • Training & Development • Event Coordination • Troubleshooting

EXPERIENCE

Customer Account Executive December 2010 – Present Time Warner, Mobile, AL

• Customized customer cable plans, resulting in 15% growth of territory for 2011 • Received 2011 Time Warner Golden Star for excellence in service • Develop and deliver monthly customer service training for new employee groups at three locations • Designed web-based training modules to replace in-person workshops, increasing employee efficiency and

customer satisfaction rating by 10% • Processed customer accounts, including billing and payment records

Stay-at-Home Mom January 2004 – November 2010 Colorado Springs, CO

• Provided care for two children and maintained safe home environment • Developed sound financial and budgetary procedures for family • Organized 3 – 4 major annual school events • Coordinated volunteer activities and schedule for parent volunteers

Customer Service Representative November 2002 – October 2003 Verizon Wireless, Colorado Springs, CO

• Answered incoming calls regarding customer product inquiries • Supported sales staff with 20 – 25 new leads based on front-line customer communication • Provided basic troubleshooting for customers with standard phone issues

COMMUNITY INVOVLEMENT

Lead Volunteer September 2007 – June 2010 Lincoln Elementary School, Colorado Springs, CO

• Awarded 2007 and 2009 Volunteer of the Year Award for event leadership and coordination • Developed the Partner With Parents program to increase communication between administration and

parent volunteers; the program was used as a model for two other schools • Coordinated volunteer activities and managed the schedule for over 30 parent volunteers

Volunteer Teacher October 2003 – September 2010 Father Bill’s Rescue House, Colorado Springs, CO

• Tutored residents in test preparation, helping over 100 students obtain their GED • Trained incoming volunteers on teaching protocols and safety procedures, resulting in a 20% decline

in student complaints filed in the past 5 years • Evaluated student learning needs and recommended resources for students with learning challenges

EDUCATION

Bachelor of Arts in Social and Criminal Justice, GPA: 3.7 August 2012 Ashford University – Clinton, IA

George Frank 280 Somewhere St., Someplace, NY 85222

Phone: (444) 444-4444 • email: [email protected]

Customer Service Specialist / Community Service Coordinator

• Training and mentoring • Cashier skills

• Fluent in Spanish • Inside Sales

• Relationship development • Community relations

• Multi-line telephone • Event coordination

• Type 60 WPM • Leadership & team motivation

Professional Experience Access a Ride/ First Transit, New York, NY November 2007 – Present Reservationist Agent, Customer Service

• Address customer concerns in a caring and efficient manner, achieving a 90%+ customer approval rating • Initiate, change, and cancel reservations made through the ADEPT Reservation System • Manage multiple incoming telephone lines and route calls to the appropriate areas • Create and present comprehensive travel itinerary options to customers • Maintain working relationships with over 250 external business contacts

Kmart/ Sears Holding, New York, NY March 2005 – March 2007 Sales Representative

• Recommended, selected, and helped order new merchandise based on customer preference • Coordinated with 15 partner stores to place special orders and update appropriate inventory • Maintained an accurate cash drawer, accounting for $1,500-$2,000 daily sales • Examined merchandise to ensure accuracy and consistency of advertising • Monitored sales activities of 5 – 7 team members and provided feedback in meetings

Make the Road by Walking INC., New York, NY February 2003 – March 2005 Youth/ Community Service Coordinator

• Developed co-op curriculum agendas for community service at various educational institutions • Mentored youths in the areas of public service, police brutality, and LGTBQ awareness, resulting in a 20% decline in

hate crimes • Provided youth guidance aimed to help them understand the benefit of helping themselves • Facilitated 10 – 20-person training sessions, team-building exercises, and workshops for local non-profit

organizations

Education Ashford University, Clinton, IA May 2013 Bachelor of Art in Psychology Career Institute of Technology, Brooklyn, NY August 2008 Medical Assistant

Community Involvement Big Brothers and Big Sisters, New York, NY June 2010 – Present Big Brother / Youth Mentor

• Coordinate weekly outings with youth partner to help in confidence and support network-building • Build ongoing relationship with family members and serve as a liaison for the BBBS organization • Provide mentoring on overcoming obstacles, societal pressures, and decision-making

Matt Henry 100 Free Street • New York, NY 01234 • Cell: (444) 999-0202 • Email: [email protected]

CORE COMPETENCIES

• MBA • Market Research • Project Management • Negotiations & Finalizing Sales • Leadership • Team Building • Sales Strategies • Employee Management • Business Development • Strategic Planning • Intelligence Analysis • Excellent Writing Abilities • Employee Development & Training • Proactive Approaches • Relationship Development

PROFESSIONAL PROFILE • Excellent project management skills, including the ability to formulate and drive detailed plans and key performance

indicators to report on the health of each project • Spearheads team-building to accomplish organizational goals with motivation and drive towards success • Displays strong time management skills with the ability to work to tight deadlines and handle the pressure of last

minute requests with little to no supervision • Demonstrates proficiencies with instruction and training • Highly skilled at understanding and following strict regulations and in extensive paperwork procedures • Held a top secret security clearance for 12 years • Strong writing abilities as evidenced by successful writing of numerous exercise scenarios for Emergency Deployment

Readiness Exercises for Special Forces A-teams and Battalion staff, as well as scenarios for the two-week drill for the 100th Chemical Brigade

PROFESSIONAL EXPERIENCE

PROJECT MANAGER – NATIONAL TECHNOLOGIES ASSOCIATES – Nowhere, NY SEPT 2011 – PRESENT

• Facilitate highly detailed projects from start to completion • Oversee a professional team of seven technology specialists • Identify and report on the status of key performance indicators

SALES CONSULTANT – METRO MOTOR GROUP – Nowhere, NY AUG 2008 – MAY 2011

• Increased sales volume by 35% after establishing a business development center that maintained contact with customers who contacted the dealership

• Developed relationships and followed up with customers through their purchase decision process • Followed up with customers who walked in to the dealership

SALES CONSULTANT – BALD HILL DODGE-CHRYSLER – Nowhere, NY JAN 2007 – JUL 2008

• Met or exceeded quotas of 10 units per month consistently; averaged 14 -16 units • Trained new salespeople on product knowledge and presentation techniques

BUSINESS DEVELOPMENT MANAGER – BALD HILL SUBARU – Nowhere, NY DEC 1999 – OCT 2006

• Awarded Bronze Sales Star Award three years in a row before promotion to management • Developed and maintained relationships with external businesses

other than Ashford University have not been independently verified by Ashford University. Career Services abides by the principles of professional conduct set forth by the National Association of Colleges and Employers (NACE).

Matt Henry

MILITARY EXPERIENCE

UNITED STATES ARMY RESERVES NOV 1998 – MAR 2003 100th CHEMICAL BRIGADE AND 103RD CIVIL AFFAIRS BATTALION

• Wrote exercise scenario for 2-week annual training for U.S. Army Reserves Chemical Brigade, which included planning, movement, and set up of simulated enemy and friendly forces

• Promoted to Detachment Sergeant; led 35 soldiers and non-commissioned officers as a Sergeant (E-5) to fill a Sergeant First Class (E-7) position

• Designated as honor graduate when completing the Civil Affairs Specialist Course • Conducted annual Operations Security, Subversion and Espionage briefings to the Civil Affairs Battalion

UNITED STATES ARMY JAN 1991 – NOV 1998 5th SPECIAL FORCES GROUP (AIRBORNE) 2ND, 3RD BATTALIONS AND GROUP MILITARY INTELLIGENCE DETACHMENT • Composed three case studies when in Bosnia to assess the organized criminal elements and biological summaries of

significant municipal-level civic and military leaders, resulting in a base document used in the theater Commander’s office at the US National intelligence Center

• Selected as one of the first Americans on the ground in Bosnia, due to my expertise on the warring factions tactics as well as socio-political climate, prior to the Dayton Peace Accords implementation in order to coordinate with United Nations (UN) elements and facilitate the seamless transition from a UN to a North Atlantic Treaty Organization (NATO) peacekeeping mission

• Selected to instruct Land Navigation techniques to Expert Field Medical Badge soldier candidates at Fort Carson • Instructed subordinate and adjacent element’s troops in small unit tactics and implementation of perimeter defensive

systems • Developed an analytical skills refresher course for my subordinate soldiers that was subsequently used by the Military

Intelligence Detachments at the 5th Special Forces Group Headquarters and also in the 2nd and 3rd Battalions • Briefed the Under-Secretary of the Army due to the expertise on the Iraqi military and insurgent forces operations • Earned 5th Special Forces Group Soldier of the Year for the 2nd Battalion and Runner-up for the entire Regiment

EDUCATION ASHFORD UNIVERSITY – Clinton, Iowa

• Master of Business Administration, Environmental Management DEC 2010 GPA – 3.58; inducted into Golden Key and SALUTE Honor Societies

ASHFORD UNIVERSITY – Clinton, Iowa • Bachelor of Arts in Organizational Management, DEC 2008

ADDITIONAL TRAINING

Metrix Learning – NetWorkRI • Six Sigma Green Belt course – SEPT 2011 • Project Management Professional Course – SEPT 2011

U.S. Army • Civil Affairs Specialist Course, JFK Special Warfare Center & School, Fort Bragg, North Carolina – 2001 • Security Managers Course – Fort Carson, Colorado – 2001 • Primary Leadership Development Course – Fort Drum, New York – 2000

Name Address

Phone│ Email

EDUCATION

Ashford University- Clinton, IA Month Year Type of Degree Major: Minor: Relevant Coursework:

EXPERIENCE

Name of Organization- City, State Start Month- Present Your title

• Describe what you do, accomplish, or learn • Describe what you do, accomplish, or learn • Describe what you do, accomplish, or learn

Name of Organization- City, State Start Month- Present Your title

• Describe what you do, accomplish, or learn • Describe what you do, accomplish, or learn • Describe what you do, accomplish, or learn

COMMUNITY INVOLVEMENT

Name of Organization- City, State Start Month- Present Your title

• Describe what you do, accomplish, or learn • Describe what you do, accomplish, or learn • Describe what you do, accomplish, or learn

PROFESSIONAL ORGANIZATIONS

Member, Name of organization