Cover letter for employment

Aaron Sean Hernandez Norfolk, Virginia | (917) 603-0886 | [email protected]

Dedicated and result – oriented clerical and administrative professional with over 6 years of experience.

Demonstrated success in customer service, troubleshooting, and utilizing analytical and complex problem solving skills. Ability to communicate effectively with all levels of management. Fast learner seeking to

leverage both education and experience in a customer service role.

Professional Experience

R and D Telecommunication Feb. 2018-Apr. 2019 Telecommunication Technician

• Installed radio equipment and satellites using various methods such as bucket crane and scaffolding • Upgraded systems for AT&T and Verizon to LTE and 5G and COAX lines and CAT5 to Fiber Optics • Maintained equipment and replaced hardware • Operated within OSHA Safety Protocols and Standards • Installed tower structure and hardware from start to finish • Operated Company Vehicle safely with a team of 5 to remote locations

Auto Excellence Collision Center Aug. 2014-Jan. 2018 Director of Operations

• Co-owner of Limited Liability Company • Managed daily operations to ensure profitability and seamless customer service • Communicated efficiently with insurance companies and insurance agents on customer’s vehicles needs • Conducted written estimates for the customer including price for parts and labor • Performed repairs such as; filling dents, replacing broken parts, welding, and straightening car frame • Trained all new Auto Body Repair Technicians in repair techniques and career advancement • Placed orders for parts and maintained inventory

U.S Army Jan. 2013-Mar. 2016 Signal System Specialist / Help Desk Information Technology

• Reimaged 300 computers in a 4-month time span to support organizational function • Trained through Tobyhanna in logistics support • Provided technical support to an instillation of 300,000 employees • Performed troubleshooting of telecommunications and data equipment • Installed various communication devices such as satellites, radio towers, mobile RF radios • Subject matter expert on radio frequency • Cross-trained through multiple levels of management and able to perform well under pressure • Responsible all equipment totaling 3 million dollars • Coached 5 employees on installation of communication equipment

• Customer Relationship Management • Inventory Control • MS Office Suite

• File Management • Administrative Support • Telecommunications

Aldo Shoes May 2012-Dec. 2012 Store Manager

• A results-driven retail manager with experience boosting in-store sales through sales incentives • Team-oriented leadership strategies and product education • Boosted sales 15% in the first 3 months position • Greeted, assisted, and informed customers of retail promotions • Hired and trained full and part-time employees about inventory practices, POS systems and product knowledge • Enforced corporate safety standards and seasonal merchandising • Coached sales associates in product specs, sales incentives and selling techniques • Maintained organization of stockroom according to corporate standards

Education Bachelors of Business Administration - Anticipated June 2020 South University, Virginia Beach