cover letter & Resume

Kenyetta Dunlap

1164 Lloyd Drive | Forest Park, GA 30297 | 404.489.1163 | [email protected]

Summary Highly experienced Customer Service professional skilled in resolving customer problems by using strong problem-solving and communication skills to deliver customer satisfaction. Maintains a high level of patients and professionalism. Detail-oriented, multitasker that excels in high volume customer service environments.

Highlights & Skills

· Inbound & Outbound Call Handling/ Issue Resolution

· Sales & Customer Support

· Order Processing / Transaction Management

· Data Entry and Database Administration

· Proficient in Microsoft Office, Word, Excel, Power Point

Education

Argosy University

Associate of Applied Science, Business Management 2015

Professional Experience

2018- 2019

Call Center Representative| Healthy Louisiana | Atlanta, GA

Inbound & Outbound calls to assist with choosing a health plan. Educating members about health plan. Completing Medicaid applications.

2014 - Present

Call Center Representative| Live Ops | Atlanta, GA

Managed inbound customer service and sales inquiries relating to products and promotions, quickly establishing relationships and rapport over the phone. Greet and transfer for various insurance agencies.

2001 - 2007

Call Center Representative| NCO Financial Solutions Inc.| Atlanta, GA

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Outbound and Inbound collections. Skip tracing and internet research.

2