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Name

EDUCATION SAN JOSE STATE UNIVERSITY 2016 San Jose, CA Bachelor of Science: Business Management DE ANZA COLLEGE 2011

Associate of Arts: Liberal Arts

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PROFESSIONAL SUMMARY

LEXUS - SAN JOSE, CA

OBJECTIVE To secure a position in an institute where I can enhance my skills and contribute to the growth of an organization. I have extensive practice in customer service, sales, administration, client relations and Executive Support. Seeking an opportunity to use my decade of experience to serve my homeland Ethiopia.

SALES & OPERATIONS ADMINISTRATOR OCTOBER 2015- PRESENT

• Put together Business Review Books for the CEO, CFO, VP and all head managers for their monthly recap meetings.

• Ran inventory daily to make sure accounting schedules were balanced and all new vehicles were stocked in and on the ledger.

• Gathered Social Media data and Customer Satisfaction reports/ Survey for CEO.

• Compiled Sales Consultants monthly revenue, Gross Profit and Month to Date reports for CEO.

• Assessed inventory daily and posted all new car invoices to the right accounting ledger.

• Wrote up Repair orders for new vehicles stocked in, so Pre Delivery Inspection can be done by our certified Technicians.

• Worked with HR with recruiting and phone/ in person interviews.

• Operated with IT with creating new employee interfaces, orientation and company badges.

• Created the Monthly Newsletter that is distributed via email and in person to the organization. It consists monthly reports, achievement's, employee recognition's and engagements.

• Coordinate and manage communication between guests and staff and do a follow up to ensure complete service recovery.

• Responded to guest needs and anticipate their unstated ones. Assisted in handling and resolving guest grievances.

• Prepare conference room and books for Business Review Meetings.

• Coordinated meetings, company luncheons, and special projects. Assisted in the preparation of documents, presentations and reports.

• Maintained inventory of office supplies, business cards, letterhead/envelopes. Made sure every department office supplies is fully stocked and replenished monthly.

• Add/remove new and old employees to appropriate site/logins.

• Be efficient in assisting guests and other operational/administrative roles as needed. CLIENT SERVICES COORDINATOR

• COMFORT Performed client KEEPERS care check - in CUPERTINO, calls to ensure CA

quality of service. Identify need for increased hours, one on one interfaces with clients and completing associated administrative duties.

• Maintained professional relationships with clients and employees. Assured clients and employees' confidentiality with the upmost discretion.

• Performed follow up calls with prospective clients.

• Independently respond to and resolve any clients' complaints or concerns.

• Monitor electronic care logs on a daily basis.

• Counsel staff regarding appropriate use.

• Maintained positive relationships with all clients and referral source. SALES MANAGER

FOREVER XXI - SAN JOSE, CA

• Recruited, trained and developed new employees in my main store and also in any of our district stores as well.

• Helped create an outstanding buying experience for the customer.

• Coached and developed new Sales Associates in assessing customer needs and wants. Worked with Sales Associates to help them solve customer issues.

• Increased sales quarterly, while also helping manage an 80+ staff, in hiring, training and advancement.

• Implemented training course for new recruits- speeding profitability.

• Work with store management in opening, closing and operating the retail facility, including cash handling, daily deposits and balancing.

• Resolved customer questions, issues and complaints.

• Assist with inventory counts and maintaining store appearance and merchandising standards.

MARCH 2015-JULY 2015

NOVEMBER 2011- MARCH 2015

SKILLS

Project management MS Office Client assessment & analysis Managing multiple projects Administrative Support HR/ Hiring, Recruiting Effective communication

Strategic event planning Time management Accounting and other Administrative duties

Cupertino, CA

Staff development Report writing Data entry