resume

Kyle Burns 14678 Becoy Lane, Fontana, CA | Cell / (909) 999-3497 | [email protected]

Qualifications

· Currently pursuing a bachelor’s degree in Communications, Human and Organizational.

· Proficient in WordPress, Microsoft Word, Microsoft PowerPoint, and Windows and Apple OS.

· Over eight years customer service/hospitality experience.

· Leadership attributes – regarded as a ‘head bartender’ while at Buffalo Wild Wings.

Education

BACHELOR OF ARTS (IP) | SPRING 2018 | CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO · Major: Communications

· In my years at the university I have gained valuable critical thinking skills, how to make informed decisions, and

advanced knowledge in a variety of disciplines. Courses I have taken include Communication Ethics,

Organizational Communication, Business and Professionalism, Digital Communication, Media History and

Institutions, and Intercultural Communication.

Professional Experience

SERVER | SUMMIT HOUSE RESTAURANT | OCTOBER 2016 - PRESENT · I often assist as many as eight tables at a time while maintaining fine dining standards of customer service by

catering to guests' needs with pleasure and pride in the workplace. My hard work has resulted in one promotion

within my first year of employment.

COCKTAIL SERVER | THE RITZ-CARLTON, LAGUNA NIGUEL | JUNE 2016 – SEPTEMBER 2016

· I provided the ‘The Ritz-Carlton Experience’ to every guest by putting their needs first, creating a personalized

experience (e.g. utilizing guests’ surnames), anticipating guests needs (expressed or not), and upholding The Ritz -

Carlton ‘mystique.’

BARTENDER | BUFFALO WILD WINGS | FEBRUARY 2010 – SEPTEMBER 2016

· I received seven promotions during my tenure, reflecting my diligence, dedication, initiative, and motivation.

These promotions afforded me added responsibilities including assistance with inventory, employee training, and

opening/closing duties.

CASHIER | IN-N-OUT BURGER | SEPTEMBER 2006 – MAY 2007

· By quickly and accurately taking orders and receiving payments, my organization skills and attention to detail

were recognized by receiving two promotions.

Activities and Acknowledgements

· Current ‘Staff Writer’ at the university’s newspaper, The Coyote Chronicle.

· Published twice – both in digital and print media.

· Will contribute to the university’s Coyote Radio program during my final quarter.

· Demonstrated perseverance, teamwork, and dedication during high school baseball resulting in three years

varsity membership, two years starting privileges, one CIF appearance, and “Second-Team All Baseline League”

honors.