Marketing

profileNany2018
Resume.rtf
Home>Business & Finance homework help>Marketing homework help>Marketing

Nadreen Martinez

3900 SW 52 Ave APT 503 Pembroke Park, FL 33023

786-230-0369 Email: [email protected]

Skills:

4+ years of professional secretarial and customer service.

  • Cross selling company services
  • Fully Bilingual (Spanish and English).

    • Microsoft Office: Works, Word, Excel, PowerPoint, QuickBooks.

  • Efficiently adapt to new employment guidelines and procedures.

    • Experience:

    DB Schenker (Miami, FL):

    From June 2016 to Current

    Customer service representative / AOG Logistic Coordinator

    Manage several accounts while maintaining business relationships with the customer until cargo arrived at destination.

    Organized shipments and following up.

    Calling to supplier to organize shipments when is ready.

  • Ensure proper handling of AOG shipments from pick up to deliver and continuous information flow between shipper and consignee. 

    • Organization and coordination of Import/Export/Domestic AOG shipments.

  • Monitor and control AOG operations with Customers, Branches, and Network to ensure proper level of service.

    • Lorama Group Logistic (Miami, FL):

    From September 2015 to March 2016

    • Coordinated with clients and shippers to ensure continuity with shipping details, maintained ongoing tracking information from shipment to delivery. Confirmed all shipping details before allowing packages to leave facility.

      • Handled legal and required documentation to import and export multiple shipments and containers through sea and air on a daily basis. Ensured international shipping documents are completed correctly. (Bill of lading, Air way bills, NAFTA, CAFTA, Certificate of Origen, AES and more.)

    Coordinated with the production plant when the orders are ready to ship and maintained contact with the truckers.

    Worked with the airlines and sea transportation agencies to keep records of shipments, documentation, and tracking of containers.

    Cyma Truck Repair (Miami, FL):

    From June 2013 to July 2015:

    • Cash handling and credit card processing

    Answering customer inquiries

    • In charge of keeping accountability up to date: accounts payable, accounts receivable, bank reconciliations, and payroll.
    • Maintained the company’s inventory by working with suppliers to keep necessary parts on hand and aided on reducing company’s expenses by finding the best suppliers.
    • Performed outstanding secretarial and customer service by keeping an organized office and making sure customer’s needs are met.
    • Worked on acquiring new customers by keeping an updated social media page and through active networking.

    Delta Line Internationa l (Miami, FL):

    From May 2011 to June 2013

    • Cross selling services to accommodate shipping cargo via ocean and air.
    • Handled legal and required documentation to import and export multiple shipments and containers through sea and air on a daily basis.
    • Worked alongside airlines and sea transportation agencies to keep records of shipments, documentation, and tracking of containers to provide customers with accurate logistics information.
    • Met and exceeded personal quota each week to achieve best overall performance 2 years in a row.

    Education:

    Florida International University FIU (attending)

    • Area of Study: International Business
    • Expected Graduation Date: June 2019

    Miami Dade College

    • Degree: Association of Arts

    Graduation Date: December 2016

    New Professional Technical Institute

    • Degree: Import and Export Specialist

    Graduation Date: May 2011

    Coral Gables Senior High School

    • High School Diplomat

    Graduation Date: June 2010