Digital Record of Assignments Submission

NASSER J. MIRANDA C. (704) 470-5528

[email protected] – [email protected]

PROFILE

15 extensive years of experience in: Business, Marketing, Sales, Advertising and Public Service sectors.
I am efficient, prompt, trustworthy, hardworking, Self-motivated, and able to work under own initiative or in team setting. As a Team leader, I am highly organized and detailed oriented. As a dedicated professional I have excellent interpersonal and superior follow-up and communication skills. Bilingual in English and Spanish (Mother Tongue).

WORK EXPERIENCE

Lincoln Financial Services, NC 2018-Present

Case Manager II

· Conducts investigations to determine whether to accept liability and to what degree. Approves or denies benefits accordingly.

· Calculates the liability for each claim applying all appropriate offsets such as social security, workers compensation and third parties.

· Continually assesses claim details to determine if claims are going to exceed case management authority guidelines.

· Evaluates and refers appropriate claims to risk management resources such as Vocational Rehabilitation, Managed Care, Fraud, Social Security, and Subrogation.

· Manages claims within multiple funding arrangements.

· Updates and accurately documents system and claim files on actions taken. Establishes future action plan and case direction.

· Communicates with claimants, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of STD or LTD benefits.

· Responds to various written and telephone inquiries including eligibility, approval/denial determinations, status and continuation or closure of benefits.

· Identifies, calculates, communicates, and follows-up on overpayments.

· Maintains the established customer service, production, and quality standards.

· May be assigned to provide guidance and assistance to others.

HireRight, NC 2017-2018

Customer Service Specialist II

· Resolved issues of low, moderate and occasionally high complexity with a consistently high level of accuracy.

· Communicated account changes/corrections and documented tracking requests to appropriate internal teams.

· Assisted with account modification, profile management and training for existing clients via intranet system.

· Deescalated issues by providing solutions while maintaining professionalism, courtesy, empathy and a sense of urgency.

· Participated and contributed to efforts to improve service delivery such as update work instructions, root cause problems and identify solutions; may involve cross-functional teams

OCD Cleaning Service, NC 2016-Present

Small business opened in 2008.

Operations Manager

· Ensuring that the facilities are cleaned correctly and according to the client's instructions or standards.

· Making sure the cleaning crew follows the checklist of their daily cleaning routine.

Prince Parker and Associates, NC 2014-2016

PPA is a licensed, bonded and fully insured member of the American Collectors Association. Every associate has years of collector experience.

Collector Associate

· We contact customers that are past due on their ATT accounts; either through an automated dialer or in an off-line mode. 


· We make anywhere from 150 to 250 calls every day, and have been able to meet my daily goals for the past few months.

Bank of America-Belmont, NC 2010 
For more than two centuries, the financial institutions that are a part of Bank of America’s legacy have been central to the development of economies, nations and communities.

Personal Banker 


· Performing intermediate duties and support related to branch operational activities and financial services: Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. 


· Cross-selling the Bank's products and services; opening, maintaining and closing of all account types: Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

McDonald’s-Charlotte, NC 2009

Since 1955, we’ve been proud to serve the world some of its favorite food. And along the way, we have managed not just to live history, but create it; from drive-thru restaurants to Chicken McNuggets to college credits from Hamburger U and much more.


Shift Manager 


· Lead shifts making sure customers get a fast, accurate, friendly experience every visit. 


· Provided leadership to crew during to ensure great Quality, Service and Cleanliness to customers 


· Managed a crew of 6 to 10 employees 


· Planned each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards by monitoring safety, security, and profitability, and communicating with the next Shift Manager 


· Consistently met target goals 


Advertising Agency ENISA, S.A.-Managua, Nicaragua 2002-2008
 ENISA is a public-company under the Ministry of Industry, Energy and Tourism, through the Directorate General of Industry and Small and Medium Enterprises, which, since 1982, is actively involved in financing viable and innovative business projects.


General Manager

· Core responsibilities consist of full cycle administrative and financial duties 


· Analyzed financial statements 


· Supervised accounting practices 


· Managed sales force 


CREPEN/INSS-Nicaragua 1998-2002 
COMMISSION FOR PENSION REFORM IN NICARAGUA 


Director of Marketing and Advertising 


· Lead in the selecting and contacting of advertising agency for advanced promotion campaign of the new pension system. 


· Designed seminar program at the national level to promote acceptance of the reform with the different sectors of the civil population 


· Provided information to the media as well as lobbying with the different political groups represented in the National Assembly. 


· Responsible for aspects of public relations

·

RARPE LABORATORIES, S.A.-Managua, Nicaragua 1991-1998 
RARPE Laboratories, SA, was founded in Managua in the year 1937 and established as a corporation in the month of November 1961. They began operations offering products such as lotions, extracts, syrups and tablets for the domestic market.


Director of Advertising 


· Responsible for the design and quality control of all medical brochures, labels, press releases and advertisements and public relations 


· Designed an intermediate and long-term marketing plan. 


EDUCATION


· University of Phoenix – 2017-2019

Charlotte, NC Master of Science in Psychology

· University of Phoenix – 2017

Charlotte, NC Bachelor of Science in Human Services – GPA 3.45

· University of Phoenix-2014


Charlotte, NC - Associates Degree in Arts – GPA 3.44 


· Basic Shift Management-2009

McDonald’s Raleigh Region 


· ServSave Certification-2009

Exam Form No. 4500 - Certificate No. 6767985 


· UAM-2001

(American University and Technologic Institute of Monterrey).

Managua – Nicaragua

Post Graduate studies in Organizational Development 


· UAM-2000

(American University and Technologic Institute of Monterrey).

Managua - Nicaragua


Post Graduate studies in Marketing and Advertising Management 


· Pan American Training Institute-2000


Managua - Nicaragua

Seminar on Promotion and Advertising Strategies

· UAM-1999

(American University and Technologic Institute of Monterrey).

Managua - Nicaragua 


Post Graduate studies in Management and Project Implementation

· Del Valle University-199

Managua – Nicaragua

Finance course for Non-financiers

· Del Valle University-1998


Managua - Nicaragua

Seminar on Personal Advancement - Managua

· National University of Engineering-1993

Managua - Nicaragua 


Course on Advertising Design

· Nicaraguan Catholic University-1986

Managua - Nicaragua 


Bachelor’s Degree in Business Administration

Organizations:

· Queen of the Apostles Catholic Church

Member of the Parish Council from 2009-2011

· Nicaraguan American Center for Democracy

Vice President from 2018-2019