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As a fourth-year student at UCF pursuing a degree in criminal justice and 3+ years as a correctional

officer, I can collaborate well and provide excellent communication skills. Ability to work under

pressure in a busy environment and resolve conflicts effectively. Knowledge and experience with

Internet resources, social media, and Microsoft Office applications.

Skills

Listening actively. Analyzing. Researching. Creativity. Communication. Dependability. Decision making. Teamwork.

Work History

Envision Credit Union

Bank Teller // Tallahassee, FL // August 2020 to Current

Verified amounts and integrity of every check or funds transfer.

Helped customers open and close accounts, apply for loans, and make sound financial decisions.

Maintained optimal financial controls by securing funds and making accurate transactions.

Met or exceeded sales goals by promoting bank products and services in every interaction.

Counted as much as $100,000 in daily funds with manual and machine-assisted methods.

Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.

Prepared official checks for customer and internal bank needs.

Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.

Explained bank services, financial products, and applicable fees to customers.

Hilton Garden Inn Hotel

Receptionist/Front Desk Clerk // Tallahassee, FL // March 2019 to March 2020

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.

· Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

· Promoted local entertainment and sporting events and offered details to assist patrons.

Franklin Correctional Institution

Correctional Officer // Carrabelle, FL // April 2016 to February 2019

Care, Custody and Control

· Observe and pay attention to detail to recognize signs of discord, abnormal behavior.

· Communicate in writing.

· Supervise inmates/participants.

· React and remain calm and make sound decisions in emergency situations.

· Interpersonal Skills

· Stress Tolerance

· Searched building and grounds, living quarters and work areas for contraband.

· Created and maintained arrest files on all inmates processed through jail.

· Made rounds at specified intervals and conducted head counts and roll calls.

· Received and inspected mail, property, and funds from visitors on behalf of designated inmates.

Allied Universal Security Services

Security Officer // Miami, FL // May 2015 to April 2016

· Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

· Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.

· Warned offenders about rule infractions and violations and verbally evicted violators from premises.

· Authorized entrance papers and granted or denied entrance to building.

· Reported suspicious activities and persons to law enforcement.

· Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

EDUCATION

Associate of Arts Degree - Criminal Justice