Unit 4: Assignment

Objectives___________________________________________________________________________

Phlebotomy/Medical Technician

Summary of Qualifactions________________________________________________________________________

Solutions-focused, versatile Healthcare Specialist offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 7-year career in the U.S. Army. Effective communicator who quickly masters new roles and technologies to achieve positive results in areas of operations, patient exams, trauma assessments and training. Proven ability to analyze organization deficiencies, and support with training opportunities to educate and improve staff relationships and readiness.

Highlights___________________________________________________________________________

Patient Care/ Quality Assurance Medical Protection System Database

Secret Security Clearance Medical Supply Inventory Control

Regulatory Compliance Effective Team Leader

Experience__________________________________________________________________________

Medical Technician

November 2018 - Current

Veterans Healthcare Administration- Temple, TX

· Greets and receives patients requiring specimen collection in a customer friendly manner.

· Serves as a phlebotomist and specimen collection handler in a Military outpatient clinic.

· Performs phlebotomy (venipuncture) and urine specimen collection on patients for accurate testing results.

· Worked as a phlebotomy technician, obtaining venous blood specimens from adults using knowledge of human anatomy, aseptic technique, and phlebotomy material selection (i.e. vacutainer, syringe, butterfly) for patients who may be hard to draw.

· Determines the nature of inquiries for the correct specimens to collect.

· Utilized judgment in selection of phlebotomy site based upon the patient's condition, and type of test to be performed to include taking vital signs.

· Prepares phlebotomy site for proper specimen collection, based upon knowledge of blood specimen types, request forms, anticoagulants and transport conditions testing procedures.

· Performs processing procedures (centrifugation under the guidance of others, requiring knowledge of the correct type tube, amount of specimen needed, and procedure to be followed according to the test requested.

· Exposed to contagious disease while using safety precautions and procedures.

· Enters all specimen and patient data into hospital information system.

· Contacts Medical Staff in handling patients in cases of fainting, convulsions, and illness.

· Conveys to the patient the intention of performing a phlebotomy draw while showing understanding and empathy to the patient's condition.

· Follows all regulatory and legal requirements for Chain of Custody of specimens when necessary.

· Maintains strict confidentiality of all testing results. Performs quality control and routine maintenance according to local Standard Operating Procedures (SOPs).

· Serves as receptionist for patients providing instructions on collecting specimens (i.e. urines and clean catch urines) and participated in inventory control.

· Prepared specimens for shipping to other sites, and logging patient data in to the computer according to established procedures.

· Assists in disinfecting and closing the Phlebotomy room at the end of the shift.

· Expert knowledge of the spelling and meaning of medical terminology required to transcribe appropriate entries into medical records and other medical documents and forms.

Healthcare Specialist

February 2017 to June 2018

United States Army – Fort Hood, TX

· Greets and receives patients requiring specimen collection in a customer friendly manner.

· Serves as a phlebotomist and specimen collection handler in a Military outpatient clinic.

· Performs phlebotomy (venipuncture) and urine specimen collection on patients for accurate testing results.

· Worked as a phlebotomy technician, obtaining venous blood specimens from adults using knowledge of human anatomy, aseptic technique, and phlebotomy material selection (i.e. vacutainer, syringe, butterfly) for patients who may be hard to draw.

· Determines the nature of inquiries for the correct specimens to collect.

· Utilized judgment in selection of phlebotomy site based upon the patient's condition, and type of test to be performed to include taking vital signs.

· Prepares phlebotomy site for proper specimen collection, based upon knowledge of blood specimen types, request forms, anticoagulants and transport conditions testing procedures.

· Performs processing procedures (centrifugation under the guidance of others, requiring knowledge of the correct type tube, amount of specimen needed, and procedure to be followed according to the test requested.

· Exposed to contagious disease while using safety precautions and procedures.

· Enters all specimen and patient data into hospital information system.

· Contacts Medical Staff in handling patients in cases of fainting, convulsions, and illness.

· Conveys to the patient the intention of performing a phlebotomy draw while showing understanding and empathy to the patient's condition.

· Follows all regulatory and legal requirements for Chain of Custody of specimens when necessary.

· Maintains strict confidentiality of all testing results. Performs quality control and routine maintenance according to local Standard Operating Procedures (SOPs).

· Serves as receptionist for patients providing instructions on collecting specimens (i.e. urines and clean catch urines) and participated in inventory control.

· Prepared specimens for shipping to other sites, and logging patient data in to the computer according to established procedures.

· Assists in disinfecting and closing the Phlebotomy room at the end of the shift.

· Expert knowledge of the spelling and meaning of medical terminology required to transcribe appropriate entries into medical records and other medical documents and forms.

· Responsible for the day-to-day administration of the Composite Health Care System (CHCS), Patient Appointment and Scheduling (PAS) module.

Healthcare Specialist

November 2013 to February 2017

United States Army – Fort Riley, Kansas

· Supervised a General Surgery Clinic while managing 10 healthcare specialists & $200,000 in medical supplies.

· Reviewed and tabbed 500 compensation & pension exam reports for rating preparations.

· Conducted exam screening & assisted OB/GYN providers with healthcare procedures and patient care.

· Compiled medical records and reports, maintained operation efficiency.

Human Resource Specialist

February 2011 to November 2013

United States Army – Grafenwoehr, Germany

· Filed daily personnel reports, tracked awards & evaluation reports for 260 personnel.

· Prepared correspondence and document for tracking compliance of regulatory training.

· Assisted in organizing training events & maintained account of $3 million of government property.

Customer Service Representative

September 2007 to February 2011

ACE Cash Express- Winston-Salem, North Carolina

· Served as the face of ACE Cash Express to their customers.

· Accountable for the personal achievement of monthly new account production as assigned by upper management.

· Processed pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations.

· Received checks verify amounts and look for check endorsements.

· Examined cash carefully to guard against acceptance of counterfeit checks and identification.

· Sell and prepare money orders.

· Cross-sell bank services and products.

· Provided the highest level of customer service in a sales-oriented environment and offered customers an array of financial products and services to best meet the customers’ needs.

· Facilitated sales and was responsible for building professional relationships with customers and gained in-depth knowledge of the check cashing, prepaid card services and offered additional services to enhance the customers’ experience.

Education and Training____________________________________________________________________________ Purdue Global University – Davenport, IA 2018 to present

Bachelor of Healthcare

Concentration: Healthcare Administration

Kaplan University – Davenport, IA 2015 Graduate

Associate of Science

Concentration: Associate of Science in Health Science

Professional Development

· National Healthcare Association Certified Phlebotomy Technician

· Basic Leader Course

· National Registry of EMT Certification

· Basic Life Savers /CPR Certification

· Combat Life Savers Course

Skills and Credentaling________________________________________________________________________

· Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook

· Strong supervisor and management skills

References__________________________________________________________________________

· Pamela McAlister

Phone: (254) 394-4606

Email: [email protected]

· SSG Francis Danso

Phone: (785) 492-8666

Email: [email protected]

· Kevin Tonak

Phone: (616) 238-5773

Email: [email protected]

· Anthony Fields

Phone: (804) 896-5873

Email: [email protected]