Applying for Scholarship

Skills

Experience

Receptionist 12/2015 to 06/2016

Relax Feet Massage LLC. San Francisco, CA

· Prepared, compiled and filed documents as well as reports presented to various parties.

· Generated shipment invoices, prepared packages and set up courier deliveries for customers.

· Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

· Greeted visitors, assessed needs and directed to appropriate personnel.

· Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

· Created professional memoranda, letters and marketing copy.

· Welcomed guests and clients in an upbeat and friendly manner.

· Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.

· Responded to telephone inquiries from clients, vendors and the public.

Store Manager 03/2017 to 12/2018

620 Massage LLC. San Francisco, CA

· Attracted clientele to store through development of themes created by visual marketing concepts.

· Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

· Oversaw inventory tracking, management and physical inventory counts.

· Created and delivered weekly schedule assignments to staff members in a timely manner.

· Delivered excellent customer service by greeting and assisting each customer.

· Updated store pricing, signage and merchandising based on current promotions. 

· Interviewed, hired, supervised and trained [4] employees.

· Trained staff to deliver outstanding customer service.

· Stocked and restocked inventory when shipments were received.

· Maintained daily record of all transactions.

· Counted cash drawers and made bank deposits.

· Trained all new managers on store procedures and policies.

Student Worker 08/2017 to 05/2018

City College of San Francisco (ESL department--Computer lab) San Francisco, CA

· Stocked materials in an organized and useful manner.

· Answered incoming phone calls and sorted, distributed and sent mail correspondence.

· Maintained up-to-date department organizational chart.

· Made copies, sent faxes and handled all incoming and outgoing correspondence.

· Managed the daily calendar for tutoring

· Worked in a professional and respectful manner to handle all client, vendor and public guest requirements.

· Maintained all office files, both electronic and hard copies.

· Trained junior team members on administrative processes, company requirements and performance strategies.

· Welcomed guests and clients in an upbeat and friendly manner.

· Returned all emails and calls within 24 hours of receipt.

· Scheduled and confirmed appointments for entire management team.

· Improved office efficiency, managing client correspondence, record tracking and data communications.

· Responded to telephone inquiries from clients, vendors and the public.

Teacher Assistant 08/2017 to 12/2018

Project Shine, San Francisco San Francisco, CA

· Assisted teachers with instruction and provided clerical support for diverse needs.

· Provided feedback on individual actions, behaviors and verbal responses.

· Translated operational directives into program roadmaps.

· Tracked class attendance and student progress.

Police Cadet 07/2018 to Current

San Francisco Police Department San Francisco, CA

· Responded professionally to telephone calls.

· Checked and secured building entrances.

· Protected federal employees and property by monitoring all access to government-owned and leased properties.

· Enforced all building rules and regulations in government facilities.

· Operated screening equipment, including X-ray machines and hand-wands.

· Communicated with supervisors regarding any issues that occurred while on duty.

· Monitored access control systems, including CCTV systems.

· Observed and reported suspicious activity.

Education and Training

High School Diploma 2014

Burton Academic High School San Francisco, CA

Liberal Arts & Sciences Emphasis in Science and Mathematics 2019

City College of San Francisco San Francisco, CA

Bachelor of Science: Business (Finance) 2020

San Francisco State University San Francisco, CA