Discussion

2

1. Taylor

Active listening is an important managerial skill. Communicating accurately depends on the receiver's ability to understand the sender's message. According to Cellucci (2019), failing to listen has costs, including lost information and damaged relationships. Other aspects of active listening are verbal and nonverbal cues. These cues relay to people if we are actually paying attention and absorbing what they say.  Active listening as well as providing feedback are two helpful techniques that can be utilized in communicating with employees to ensure that the job is getting done correctly. 

Emotional intelligence is an important concept as it can steer a manager's achievements. Being able to control your emotions as well as deal with others allows for better management actions and respect for everyone. Improving your self awareness, self-management, social awareness, and relationship management will enhance a manager's ability to perform effectively (Cellucci, 2019, p. 206). It allows them to understand their strengths and weaknesses. Management situations are often emotionally intense and complex therefore having high emotional intelligence is integral to a successful organization. If a person does not have a great relationship with themself, it will be hard to give that to others because we cannot give what we do not have.

We can try to be effective communicators but we cannot determine how the information communicated to the receiver is being processed. Effective communication in healthcare organizations starts with recognizing the importance of listening to one another.

Cellucci, L. (2019). Essentials of healthcare management: cases, concepts, and skills, second edition. Health Administration Press.

2. Dia

According to (Jablonski. M,) emotional intelligence is a personal feature that gives ability to control one’s impulses, postpone gratification, motivate oneself and others, have an optimistic approach, changing moods and overcoming failures. There are two main parts to emotional intelligence are the appreciation on oneself and the awareness of ones own emotional reactions as well as the appreciation of people and being able to interpret emotional states. These main parts are called intrapersonal intelligence and interpersonal intelligence. Managers can benefit from understanding emotional intelligence because it can help managers have more empathy. According to (Jablonski. M,) empathy can help people recognize feelings and needs, reinforce awareness, and help them be more openminded. This is vital for managers because managers are typically seen as the leaders of their workplaces. When managers can have empathy, they can potentially set positive examples to their team members on how to show kindness in the workplace. Understand emotional intelligence can aid managers in acknowledging that many of their team members come from different walks of life. It will help them potentially understand the different views of the world. This could help managers understand how to better connect/ relate to their team members. When managers have a high emotional intelligence, they can build positive relationships, sense the context of certain situations, create a good environment for their employees, help encourage others to reach goals and be a positive influence in both their personal and professional world.

 

It is important for one to recognize the way they are handling their communication. Communication can impact decision-making and the overall efficiency of/ in the workplace in many ways. According to (Hyter, M. C. en alt.,) the use of storytelling and mindful reflection can foster empathy. Storytelling is a brilliant form of communication. Managers should be creating safe spaces in the workplace for their employees to be able to open up if need be. This will aid in decision-making and efficiency in the workplace because employees will feel safe to ask questions or seek help when need be.  This may help ease frustrations in the workplace and potentially lesson the risk of disconnects and disagreements in the workplace. Active listening plays a huge role in communication. When managers and employees have good active listening skills, they can more effectively communicate with one another. This will aid in the overall efficiency of the workplace/ organizational goal. According to (Hyter, M. C. en alt.,) being understood enables one to feel connected. When one feels connected and understood, they are more prone to feel like they belong which is fundamental to be an effective, contributing team member. Having active listening skills can aid with this feeling of connection and understanding. Communication can also be impacted when managers use methods such as the coaching method. According to (Jablonski. M,) the coaching method is focused on individual development and is conducted with organizational effectiveness in mind. When managers utilize coaching conversations, they can build trust with their employees and enable change through communication, active listening, and provide support to their employees without implementing their own input. When managers utilize the coaching leadership style, they can encourage one to take advantage of their emotional intelligence. Overall, Emotional intelligence plays a huge role in the organizational effectiveness of an organization.

References:

Jablonski, M. (2017). Strategic Performance Management: New Concepts and Contemporary Trends. Nova Science Publishers, Inc. Chapter 28.

            Strategic Performance Management: New Concepts and Contemporary Trends: UMGC Library OneSearch

 

HYTER, M. C., & TAPIA, A. (2015). Can You Teach Emotional Intelligence? Chief Learning Officer, 14(1), 34.

            CAN YOU TEACH EMOTIONAL INTELLIGENCE? UMGC Library OneSearch

3. Merl

Emotional intelligence is not regulated by an individual's proficiency in their field; however, it contains emotional skills and emotional awareness. Hence, such intelligence is known as emotional intelligence. This kind of intelligence allows acute awareness of an individual's emotions and of the people around them. Emotional intelligence might escalate accomplishments and performance in a work place. Healthcare supplier can take advantage in improving their emotional intelligence and being conscious of their patients' emotions(Gara & La Porte, 2020).

Some leaders or managers may not carry any personal situations or belief at work as it may lead to disconnection, mistrust, and lack of transparency. However, managers can benefit from EI through allowing themselves to interact with employees thoughtfully and successfully. This process is called relationship management. There are four areas to consider in improving emotional intelligence through relationship management. They are conflict management, effective communication, inspirational leadership, and rapport. The benefits and effects of increasing emotional intelligence are the ability to accept constructive criticism, better understanding of individuals, better decision making, compassion and empathy towards others, controlled behavior, positive interactions, and stronger relationships(Gara & La Porte, 2020).

Active listening helps to summarize other people's ideas persistently. It helps to build relationships and enables to trust others. Additionally, active listening encourages honesty and success. Moreover, active listening allows different voices to speak and grasp those individual's  outlook and having them share the knowledge(Fournier, 2020).

Managers are in charge of decision making  as their responsibility for the organization and the stakeholders within the industry. The two managerial roles are interpersonal and informational which assists managers to make difficult decisions which results in conflicts and unclear results(Menichetti et al., 2021).

References

Gara, G. L., & La Porte, J. M. (2020). Processes of Building Trust in Organizations: Internal Communication, Management, and Recruiting, 5(3), 298–319.  https://doi.org/  10.1080/23753234.2020.1824581

Fournier, A. (2020). Bear: Active Listening, art pedagogy and the safeguarding of difference as a way of working with diversity. Journal of Visual Art Practice, 19(1), 23–37.  https://doi.org/10.1080/14702029.2020.1724663

Menichetti, J., Henselmans, I., Noordman, J., Landmark, A. M., Gerwing, J., Hillen, M., & Pieterse, A. (2021). Methods for analyzing actual communication: A shared decision making consultation under multiple methodological lenses. Patient Education and Counseling, 104(10), 2598–2600.  https://doi.org/10.1016/j.pec.2021.08.003

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