IMPROVEMENT STORYBOARD

· Walden University, LLC. (2016).  RCA dramatization 2 [Video]. Walden University Canvas. https://waldenu.instructure.com Note: The approximate length of this media piece is 5 minutes. Scenario—Build on RCA from Week 4 to encompass multiple departments, senior team, protects the staff nurse—Swiss cheese theory; IHI resources; Quality Council Meeting—RCA has budgetary implications that are approved by the senior teams to protect staff nurses against future errors.

· Berwick, D. (2009).   Don Berwick – What patient centered care really meansLinks to an external site.  [Video].  TED Ed. http://ed.ted.com/on/kdLCRNE2