English work 250 words 3hrs

Show social and Cultural Sensitivity : RESEARCH REPORT AND PRESENTATION.

Research and write a report on a cultural group in Australian society and a cultural group from our main inbound tourist market.

Present the results of the research on one of these groups to your classmates/colleagues.

Check with your assessor to ensure the group you’re presenting your report on is different to that of your classmates/colleagues.

Research using the Internet, library books and catalogues as well as conduct interviews or any other method agreed on with your assessor.

Submission requirements

· Submit via email before start of class Wednesday 7 Nov (final VET class),

· Name the document Show Social and Cultural Sensitivity.

· 2-minute presentation on your findings.

· Include the following information in your report

Answer these questions in your report

Q1: What cross-cultural differences between this group and the mainstream could cause conflict or misunderstanding in the workplace?

Q2: How will this knowledge help you communicate with and respond better to customers/ colleagues from this group?

Q3: How will this knowledge help you better resolve conflicts with customers/colleagues from this group?

Address the following points in your report.

General characteristics

Language spoken

Forms of address

Level of formality or informality

Cultural interpretation of non-verbal behaviour

Work ethics

Personal grooming including dress and hygiene habits

Family and social obligations and status

Religious, feasts or other celebratory days

Key aspects

Customs

Beliefs

Values

Cultural protocols (rules / practices/ procedures)

Religious protocols

Trainer/Assessor feedback

Assessor’s signature Date

Learner’s signature Date