PPt Info Gov

Running Head: RESEARCH PAPER FINAL DRAFT 1

RESEARCH PAPER FINAL DRAFT 8

Information Governance

ITS-833-13 Fall 2019

Dr. Mary Cecil

University Of The Cumberlands

Hareesh Kumar Jada

Abstract

This paper is mainly focusing on examining and evaluating how the e-commerce companies globally are addressing privacy in their policies. The ecommerce companies normally use websites which are normally guided by some specific laws whose main agenda is to protect the clients from any sort of manipulation. The companies have therefore come up with a strategy to incorporate the terms and conditions in their website to ensure they are clear and can actually be accessed and so enhance the policy on privacy. The key pillar in handling this issue is by focusing on the general data that the website collects as well as the methods used by the clients to store information.

Introduction

The issues or subject of the security or the privacy of the client’s data and information that are normally provided by the clients remains to be a paramount issue in the e-commerce business globally. The information that goes in and out of the business and the manner they are treated has a key role to play in the success of the organization. Different countries have different business policies and regulations that handle the e-commerce business operations, this is one of the reasons that makes it quite challenging for the e-commerce companies to have full control of the privacy policies for their business and customers (Vakeel, Das, Udo & Bagchi, 2017).

The issues of different regulations all over the world has motivated the e-commerce companies to come up with strategies that would enable them to ensure that they are in a position to control the privacy of the information. This is one of the biggest challenges that this companies have to deal with in the process of trying to enhance the privacy policies in their operations. One of the main problem with this privacy policy issue is the overall and continuous technological advancement globally.

The technological advancements make the organizational or the companies in the e-commerce business relatively vulnerable. This leaves them with no other option than to come up with a solid and reliable strategies to ensure that they are able to be in control the privacy polices because at the end of the day their customers or clients have entrusted them with so much information (Spencer, 2016).

Research Question

The research question in this study is; How e-commerce companies address privacy policies? This question has in some way found its way in to the academic arena which has made it a crucial subject of discussion. In some way it has actually been discussed and as expected answers have been derived on the subject. This is the apparent reason why this particular discussion has come up to offer this answer and try discussing them in-depth. This is a very wide research question and in some way brings about quite a number of answers, it is therefore to try and discuss them and weigh the answers that have been provided by the different schools of thought.

Almost every single website is faced with some significant level of risk in its activities. These risks seem to vary from the infringement of the various privacy provisions globally. This variety in the risks that the e-commerce business gave to face is one of the factors that make it quite important to try and evaluate the various privacy policies that the organizations have actually put in place. The privacy policy can be basically defined as any form of legal document that describes the various ways the e-commerce websites collect, analyse, share and collect data from their various client.

The privacy policy is an issue that is handles by everyone considering the fact that the privacy affects the customers, the clients and the organizational management. The policies that have been formulated in tis line has therefore described the various ways the all these stakeholders should conduct themselves to ensure the privacy of the information. The various employees in the departments need to execute their duties accordingly to ensure that the system and the website is safe. The management on the other end formulates the policies that provide guideline for the operations and the various activities in the company website (Capistrano & Chen, 2015).

Literature Review

Privacy policies in the global dimension has become one of the main problems that the e-commerce organizations have had to deal with. This has actually motivated so many scholars to try and do more research on this particular subject, this has resulted to so many articles being written on the subject by the different scholars globally. Different researchers in their work have concluded that the businesses organizations in this field need to come up with a very solid strategy to govern or control their operations.

The main approach that the e-commerce companies are using to enhance their services is the data that have been gathered form their various clients from the website. It is never easy to try and control the policies in a business that tend to have different regulations in the different countries or areas of jurisdiction. Reports have indicated that when the companies have gathered information form their clients in a specific country, it becomes relatively easy to formulate the privacy policy guidelines on how to handle the issue in that particular area of jurisdiction (Wolfe, 2019).

There are scholars who have reported that some of the companies are actually embarking to the evidence based approach to try and derive information that will help them enhance the privacy policy concept in the business. The technological sector keeps on advancing on daily basis, it therefore becomes quite easy to come up with a solid approach to build an effective strategy to the e-commerce business organizations that operate in that field. This is why the business organizations are actually embracing the evidence based practice because it gives them a relatively reliable and accurate info ration to use in the formulation of their policies.

There are several studies that have covered this topic on how the e-commerce companies can actually improve the privacy policies in their line of operations and the various challenges that they have to deals with. The technological advancement and the difference in government policies have come out to be the main issues to deal with in this project. Scholars have on the other end stated that the information that when the companies derive information from the website data of their clients, it becomes easier to come up with strategies (Capistrano & Chen, 2015).

Research Methods

This topic is quite wide and so allows it to accommodate the implementation of several research methods in trying to collect data on the study. The research methods will incorporate information from various sources, among them will be data from the established e-commerce companies which include the companies like Amazon. The data will be collected through observations of what really goes on in the company’s websites in the urge to try and control the whole privacy policy issues in the various areas. This will give the first-hand information since the researcher will be able to get to see for themselves what goes on in the website that point towards policy formulation.

The information that relate to the company policies are generally incorporated in the company policy documents. This simply means that the research, methods will incorporate the process of deriving the relevant information about the privacy policies from the organization’s policy documents. When selecting the research method in a particular study, it is important to come up with an effective research method that will give workable information about the study. This is the reason why the research methods in this case will cover the organization policy documents among other documents in the organization that handle the organization policies and privacy issues in the e-commerce business (Bennett & Raab, 2017).

The research methods in this case gave so convincing results about this study question. The reports indicate that the majority of the e-commerce companies use privacy policies to ensure that the date form their various clients are well protected. An example of a company that was covered by the research as Amazon Company, this company uses the policies to safeguard the client’s data by requiring the user’s personal log in to the website for data collection. The company privacy policy agreements also indicate the type of data that have been collected.

The other result that was observed from the company data was the use of locations of the users to enhance the privacy. A company like Amazon operates globally, this means that it has to abide by the privacy policies of the different companies all over the world. This is enhanced by having to identify the user location at the various times they access the website. The research methods in this study was therefore quite comprehensive and covered quite a number of study methods and approaches. It was generally handling the case study approach and extended to observation, focus groups and questionnaires.

Conclusion

To conclude his research, we can say that with the increasing cases of e-commerce related privacy issues, the business organizations continue to interact more with their clients. There is need for the business organizations in this field to come up with effective and viable strategies that will see them enhance the privacy of their information and those from their customers. The recommendations that were made for this literature are that the privacy policies for the e-commerce enterprises are subject to several changes in their lines of operations. They need to come up with policies that will allow room for these changes in the various lines of business. In as much as the e-commerce business organizations operate in different territories it makes it quite difficult for the companies to come up with uniform privacy policies.

References

Spencer, S. B. (2016). Predictive analytics, consumer privacy, and ecommerce regulation. In Research Handbook on Electronic Commerce Law. Edward Elgar Publishing.

Capistrano, E. P. S., & Chen, J. V. (2015). Information privacy policies: The effects of policy characteristics and online experience. Computer Standards & Interfaces, 42, 24-31.

Wolfe, R. (2019). Learning about digital trade: Privacy and e-commerce in CETA and TPP. World Trade Review, 18(S1), S63-S84.

Bennett, C. J., & Raab, C. D. (2017). The governance of privacy: Policy instruments in the global perspective. Routledge.

Vakeel, K. A., Das, S., Udo, G. J., & Bagchi, K. (2017). Do security and privacy policies in B2B and B2C e-commerce differ? A comparative study using content analysis. Behaviour & Information Technology, 36(4), 390-403.