Research Question Paper

Running Head: RESEARCH QUESTION 1

RESEARCH QUESTION 2

Research Question

Institutional Affiliation

Student’s name

Research Question

1. Barriers and issues related to research

The main barrier that is likely to be experienced when carrying out this research is the large amount of data and information that is available at Amazon. This will make it difficult to determine which information is important and which one is irrelevant. Another issue is the fact that the research is supposed to take only 8 weeks. The time is too limited to gather all the necessary information relevant to the research.

2. Difficult to study

The main difficulty to this study is the fact that it is team-based which means that the team has to have a high team-work culture for the study to be effective. Group effort and efficient communication will be required to make the study a success. Another difficulty that is likely to be experienced in this study is that some sensitive and confidential information about Amazon might not be available to the public domain and this will limit the scope of the study.

3. Definition of terms

The key terms used in this study have been defined below:

Artificial Intelligence: This is the development of intelligence computer systems which can think and work like humans. They perform tasks that would normally require human intelligence such as decision-making, visual perception, translation between languages and speech recognition.

Customer service: This is the act of meeting the needs of the customer through high quality service before, during and after doing business with them. (Elaborate this topic with following points:

Chat Bots:

Expert Systems:

Amazon:

Google:

4. Summary

In conclusion, Amazon should consider creating a healthy balance between automated customer service and the human aspect of customer service because there are some human attributes that Artificial Intelligence cannot replace. (Summary needs more details)

Now Research and write about below topic:

Research Area

Technology

· Artificial Intelligence -

· Challenges of AI

· Pros/Cons

· Cost (Implementation & maintain)

· Expert Systems -

· Challenges of Expert Systems

· Pros/Cons

· Cost (Implementation & maintain)

· Chat Bots -

· Challenges of Chat Bots

· Pros/Cons

· Cost (Implementation & maintain)

Note: Add references

REFERENCES

Groover, M. P. (2016). Automation, production systems, and computer-integrated manufacturing. Pearson Education India.