JO8(2）###-20767676

Requirements82-J.docx

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This course is "Operations Management For Competitive Advantage". Please answer the following questions and strictly follow the requirements of "Guidelines for weekly Journals" in the PDF file.

Be sure to read the documents in PDF 1 and PDF 2 before answering

200-250 words for each question

The most important grading requirement is: 10 pts

Easy to read entries reflect readings or research done well, are comprehensive, use personal examples and references when used, and relate directly to questions.

Week 8: Quality philosophy and tools

Please read the "1" pdf and answer the following questions

· Quality philosophy

Please research the following questions and provide evidence to support your answers. (PDF 1 page 18)

1. Why did quality scandals happen in Japan/Germany?

2. What can we learn from the quality philosophy and practice of Japan and Germany? Is it something that can be duplicated in other countries/companies or is it deeply embedded in their cultures?

Note that there are two problems with this question

Reference video given by professor

Steve Jobs on quality

https://www.youtube.com/watch?v=kib6uXQsxBA

Red Violin

https://www.youtube.com/watch?v=CVeQx6VHeXc

Parachute Riggers

https://www.youtube.com/watch?v=oRFS5fxuKHE

Super Japan: On-time Metro Links to an external site.

https://www.youtube.com/watch?v=_rtxm30NULU

Lexus commercial

https://www.youtube.com/watch?v=AktHnnA9QIM