project management

Project Charter

· Project Title: A pop-up restaurant in the Marketplace in Centennial College

· Project Start Date: June 1st, 2022

· Projected Finish Date: September 5th, 2022

· Budget Information: CAD 100.000.00

· Project Manager:

Nan Jiang

E-mail: [email protected]

Tel: 437 9881736

· Project Objectives:

We will be opening a two-weeks pop-up restaurant in the marketplace of Centennial College Progress Campus, where students and school staff can enjoy hot meals and drinks. This will allow them to have lunch and dinner before and after class. It also provides a good environment for students and school staff to spend time with each other and gather. Bring more choices of food for students and college stuff in the Centennial College in the Progress Campus.

· Main Project Success Criteria:

The opening of the Pop-up restaurant on Sep.5th.2022.

Increase the revenue of the marketplace of Centennial College Progress Campus by 15%

· Project Approach:

Incremental approach.

Break down for the phases and the timelines for the project:

Phase I: Pop-up restaurant design and supplier selection

(June 1st, 2022 – June 30th, 2022)

1) By June. 15th., 2022:

· Pop-up restaurant design completed

2) By June. 30th., 2022:

· Pop-up restaurant suppliers (construction company, decoration company, order, and payment system suppliers) selected and contract signing completed

· Marketing solution supplier selected and contract signing completed

Phase II: Pop-up restaurant construction, decoration, and staff recruitment

(July 1st, 2022 – Aug 15th, 2022)

1) By July 30th. 2022:

· Pop-up restaurant construction completed.

· Marketing solutions decided

2) By Aug.15th. 2022:

3) - Pop-up restaurant decoration completed, equipment for kitchen and dining area ready

· Recruitment for waiters, managers, cleaners, dish washers are completed

Phase III: Pop-up restaurant marketing and opening

(August 16th, 2022 – September 5th, 2022)

1) By Aug.30th. 2022

· The marketing campaign within the campus is done

· Staff training in the restaurant is done

2) Sep. 5th. 2022:

Official opening day, inviting President and the management team to the opening ceremony

· Project Team Roles and Responsibilities

· Business Objectives

· Create an area of food and drinks service

· Provide quality meals with reasonable prices

· Connect people with each other

· Improve the interaction between people

· Increase the services provided to students

· Increase college revenue from this project by 15%

· Current Situation and Problem/Opportunity Statement

Tim Hortons is the only café in the buildings that serves coffee and hot drinks. It doesn't have a full menu, and it closes at 3PM and there is a long line at the entrance, while the nearest restaurant is around 1 kilometer away. During the day, students have classes from 08:00 AM until 10:00PM, so students need a place to eat throughout the day. This also includes breaks that students and staff have between classes. In addition to being unable to have a place to eat and drink, students and faculty members at Centennial College also don’t have a place to gather and spend time together. To address this issue, we are considering opening a pop-up restaurant in the marketplace.

· Critical Assumptions and Constraints

This project requires strong cooperation from a wide variety of people. A working group will be set up which will take care of the implementation of every detail of this project. An interior design company, construction company, food and drink suppliers, and a logistics company will be the main project implementation teams. Then we will hire the people needed for this project and we will provide all the necessary products that the restaurant will need. The biggest constrain of this project is the short time in which we have undertaken to realize it, as well as finding the necessary staff in such a short time.

· Analysis of Options and Recommendation

There are three options for addressing this opportunity:

1- Serve only fast food. This is the less expensive option but not the healthy one.

2- To contract a catering company which will bring different foods every day. This could bring a lot of facilities but would significantly increase the cost.

3- To create a cooking environment (kitchen), where fresh and healthy food can be cooked, with different menus every day. People using this space can eat healthy every day and feel like home.

Based on the financial analysis, option 3 is the best option, adding the bar service which will contain a variety of products such as soft drinks, coffee, water, milk, and fresh fruit juice.

· Preliminary Project Requirements

The main requirements of this project are:

· Obtain the approval of the college president

· Obtain stakeholders approval

· Empty the space to be ready for the implementation of the project

· Contract the companies we need to implement the project

· Obtain the approval of the Ontario / Scarborough provincial authorities

· Budget Estimate and Financial Analysis

The total budget for this project is CAD 100.000.00. CAD 20,000.00 is estimated for the construction company which will create the cooking environment. In terms of interion design company will be estimated CAD 10,000.00 as it will change the environment turning it into a very attractive space for the people. CAD 40,000.00 will be estimated for the Logistics Company which will provide all the necessary equipment to turn this space into a real restaurant. CAD 10,000.00 will be invested in food and drinks suppliers, who will supply the restaurant with products that will be enough for a long time until the next supply. CAD 5,000.00 will be granted for vending machines and a simple mobile app where you can order your meals online. And 15% of the budget (CAD 15,000.00) will be a back-up fund for anything unforeseen that might happen until the restaurant's final opening. This is not only an extra service for students and staff, but it is also a business that will continuously generate additional income for the Centennial College. This will be a very good opportunity, from the profits of which other investments in various aspects can be made in the future.

· Schedule Estimate

The estimated time for this project is Fall Semester 2022 Sept.5th with an opening event at the same day. The impact of this project will be assessed every semester for the first year and annually thereafter.

· Potential Risks

Delay on the constructions and decorations, on the testing of the ordering and the payment system, the unsatisfied revenue and the less popularity of the pop-up restaurants are all potential risk. As time is not in our side, we must start work as soon as possible so that everything goes as planned and for the project to be successful and completed on time, meeting the revenue increase target.

· Exhibits

Name

Requirements (2-3)

Position

Internal/External

Power Level

Project Role

Craig Stephenson

Yeshwanth

1. Expects the project to succeed

2. Expects to consider the College Image & Reputation while designing and developing the project.

3. Need to the approve the project first and should assist in granting the various permissions.

President of Centennial College

Internal

High

Approving and Monitoring the Project idea. Has a power of influencing the decisions of the business

Brad Chapman Yeshwanth

1. Approving the funds for the development of the project.

2. Expects the good returns and profits.

Chief Financial Officer and Vice President Business Development

Internal

High

Has a direct interest in the business and monitors all the financial operations related to business

Jin Li Yeshwanth

1. Assisting in business development which considers whole college interests and wants.

2. Project should be recognized by whole college and should gain a goodwill

Director, Project Development Department

Internal

High

Monitoring the project and assists in developing the idea

Emma Dunk Yeshwanth

1. Should release the funds for advance payments and buying the materials.

2. Monitoring the project closely and will make sure that the budget won’t exceed the estimated budget.

3. Controls the payroll system of the staff.

Director, Finance Department of Centennial College

Internal

High

For any further developments, Funds need to be released in the initial stages.

Faculty and Admin Staff

Venkatesh

1. Have quality of food

2. Good ambience at the restaurant

Professor and faculty staff of Centennial College

Internal

High

Faculty and Admin staff could be the stakeholders of the business as they are the customers for the business. They have low power but has higher interests on the business because they also act as customers, and they expect a quality service from the restaurant

Investors

Venkatesh

1. Good returns on Investment

2. Less payback period

Other interested Financers

External

Low

Investors want a steady rate of return on their investment done by them.

Devansh Thakkar

Venkatesh

1. Good reputation for the college.

2. To be the best restaurant in colleges of Toronto

VP of Centennial College Student Association of Progress Campus

Internal

High

As VP of the student association of this campus, she wants the students to have good experiences in campus. Coordinating within the college so that the project can go smoothly and in pace, to make sure the Pop-up store is successfully opened on Sep.5th. 2022.

Tima Shah

Venkatesh

1. Make sure to provide good experience for students and staff.

2. Ensure quality of food and drinks provided for students and staff and at less price.

President of Centennial College Student Association

Internal

High

As president of Centennial College, she is interested and required to those issues that matter the students the most，which makes this pop-up restaurant project very important to her, as it closely relate to students’ life and experience in the college. To make sure the pop-up stores successful and be one of her highlights in her presidency in the student association are significantly important for her.

Students at Centennial College

Nan

1. Have quality food and drinks

2. Pay a cheap price for food and drinks

3. Have a comfortable dining environment

4. Have a place to spend time with classmates and friends

Customers

External

Low

Customers have a direct interest in the company as they want quality food and service and are dependent on the store when they are college premises. They cannot influence decisions of the management, but their satisfaction is most important for the company

Food and drink suppliers

Nan

1. Make profit by offering food and drinks

2. Have a low cost in supplying the food and drinks

3. Good customer satisfaction

Suppliers

External

Low

The suppliers of raw materials used in production of fast food are also a stakeholder of the company as they would get their share after the branch goes into the profit and if the branch is not making profits, then the suppliers also would not supply the raw material which would directly influence the company.

Order system supplier

Nan

1. Make profit by offering the order system

2. Low cost in offering, running and maintain the system

3. Being recognized by the customer and being recommended for other customers

Machine supplier

External

Moderate

Order system is key stakeholder, as it effects the business operations directly. There should be an effective order system which can even track the past orders

Payment system supplier

Sruthi

Machine supplier

External

Moderate

Payment’s system is another important stakeholder any business.

Employees

Sruthi

Restaurant Staff

Internal

High

The employees working in the store are the stakeholders as they would require their salaries on time and are interested in working of the company. They could contribute to this project by performing the roles and responsibilities to run Tim Hortons Store

Ontario/Scarborough provincial authorities

Sruthi

Government

External

Low

The Government is not directly involved in business but can influence the management with its presence and regulations, So, it could be called External stakeholder.

Licensing Authorities

Sruthi

Canadian Food Inspection Agency

External

High

Issues the permits and Food Processing Licenses for the restaurant and permissions for opening the restaurant. If the restaurant has the idea of providing alcohol, we need to apply for the Liquor license

Construction company

Ornela

Engineer

External

High

Aids in Setting up the Kitchen and builds the suitable dining area/ lounge for the customers

Decoration company

Ornela

Interior Designers

External

Low

Develops the restaurant with ultra-infrastructure facilities and creates a pleasant atmosphere in restaurant premises.

Marketing company

Ornela

Marketing Analyst /Director

Internal

High

Marketing agency promotes the newly established restaurant with innovative strategies to seek the attention of customers (Students/staff). They also help in designing the authentic menu which can be accepted by all customers of all the regions

Name

Position

Level of Interest

Level of Power

Engagement level

Potential Management Strategies

Craig Stephenson

President of Centennial College

5

5

Supportive

Students and faculty in Centennial College currently don’t have a place to have lunch, dinner, and drinks in a comfortable environment. So, this project will be helpful for all.

Brad Chapman

Chief Financial Officer and Vice President Business Development

5

5

Supportive

This project will be having good amount of profits and can recover the investment within a year.

Jin Li

Director, Project Development Department

5

5

Supportive

This is a unique project which will be helpful a lot for students and faculty.

Emma Dunk

Director, Finance Department of Centennial College

5

5

Supportive

With high return on investment, and less payback period, this project will be worth.

Faculty and Admin Staff

Professor and faculty staff of Centennial College

4

3

Supportive

Faculty and staff will be getting fresh food and drinks with this project.

Investors

Other interested Financers

3

5

Supportive

As this project will be getting good number of returns, Investors can invest without any second thought.

Devansh Thakkar

VP of Centennial College Association of Progress Campus

5

5

Supportive

As there are no proper restaurant in the college marketplace, this will be one of the best projects among the colleges in the Toronto.

Tima Shah

President of Centennial College Student Association

5

5

Supportive

To make sure the best restaurant available to everyone in the college for students and faculty.

Students at Centennial College

Customers

5

3

Supportive

Students are the one who is facing major problem and they will be getting fresh quality food and drinks with reasonable prize.

Food and drink suppliers

Suppliers

3

2

Supportive

Suppliers will be playing a good role in success of our project.

Order system suppliers

Machine supplier

3

2

Supportive

Machines enhanced with technology will make our work easy.

Payment system suppliers

Machine supplier

3

2

Supportive

We are introducing payment system with self-checkout so that we will eliminate the long queues.

Employees

Restaurant Staff

5

5

Supportive

We will be giving employment for lot of people with this project.

Ontario/Scarborough provincial authorities

Government

3

2

Supportive

We will be transparent in our project, and we move the rules and regulations provided by the government authorities.

Licensing Authorities

Canadian Food Inspection Agency

5

2

Supportive

We do maintain the standards prescribed and will provide the best quality food in our restaurant.

Construction company

Engineer

5

5

Supportive

As this project will be one of the best in Toronto region, your company will earn good reputation in the market.

Decoration company

Interior Designer

3

2

Supportive

Infrastructure you provide to our projects will have good impact on our customers and makes our customers happy.

Marketing company

Marketing Analyst/Director

5

5

Supportive

Marketing plays a key role in the success of our project for reaching the target audience and increasing the sales.

Stakeholder Name

Position

Category

Power Level

Interest Level

Craig Stephenson

President of Centennial College

Internal

High

High

Brad Chapman

Chief Financial Officer and Vice President Business Development

Internal

High

High

Jin Li

Director, Project Development Department

Internal

High

High

Emma Dunk

Director, Finance Department of Centennial College

Internal

High

High

Faculty and Admin Staff

Professor and faculty staff of Centennial College

Internal

High

High

Investors

Other interested Financers

External

Low

High

Devansh Thakkar

VP of Centennial College Association of Progress Campus

Internal

High

High

Tima Shah

President of Centennial College Student Association

Internal

High

High

Students at Centennial College

Customers

External

Low

High

Food and drink suppliers

Suppliers

External

Low

Low

Order system suppliers

Machine supplier

External

Low

Low

Payment system suppliers

Machine supplier

External

Low

Low

Employees

Restaurant Staff

Internal

High

High

Ontario/Scarborough provincial authorities

Government

External

Low

Low

Licensing Authorities

Canadian Food Inspection Agency

External

High

Low

Construction company

Engineer

External

High

High

Decoration company

Interior Designer

External

Low

Low

Marketing company

Marketing Analyst/Director

Internal

High

High

Power

High

Employees - Restaurant Staff, Licensing Authorities - Canadian Food Inspection Agency (Keep Satisfied)

Craig Stephenson- President, Brad Chapman - CFO, Jin Li - Director Project development, Emma Dunk - Director finance department, Faculty and Admin staff, Devansh Thakkar – VP, Tima Shah – President of student Association, Construction company -Engineer, Marketing company - Marketing Analyst/Director (Manage Closely)

Low

Food and drink Suppliers, Order system suppliers, Payment system suppliers, Ontario provincial – Government, Decoration company - Interior Designer (Monitor)

Investors, Student of Centennial college (Keep Informed)

Low

High

Interest